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Operator Average Quality
(273 Reviews)

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  • Quality of food
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Review Glen Waverley Private Nursing Home
About Us

Glen Waverley Private Nursing Home is a 49-bed high and low care facility, located in south-eastern Melbourne. A multi-award winning facility, the team at Glen Waverley Private take enormous pride in delivering care of the highest quality. Purpose built to meet the needs of residents, the home has a central courtyard which enables residents and their visitors to enjoy being outside.
30 reviews sorted by Date Rating Type
Dominique5883 Jul 01, 2016

aged care facility is in close proximity to our home. However, the overall service is average

Was this review helpful?  4

Menarock Aged Care Services

Dear Dominique5883, Thank you for your feedback, we appreciate all feedback regarding our homes. As we have received several reviews with an overall 5 star rating for Glen Waverley Nursing Home I would like to discuss how we can improve our level of service to your standards. If you could please make contact with our Director of Nursing Anita Carter on to make an appointment. We are always striving to show continuous improvements in our care and services. Once again thanks for your feedback. Kind Regards, Fiona van den Berg CEO Menarock.
Jul 04, 2016

Rosina2822 Jun 29, 2016

We are happy with the quality of care and staff.

Was this review helpful?  4

Nicole Jun 29, 2016

Permanent staff are very caring and provides continuity of care for my Dad

Was this review helpful?  5

Justina8576 Jun 29, 2016

It's very important for family members to be as comfortable as the resident with the decision of placement . For my family , we couldn't be more pleased with the level of care available for mum .

Was this review helpful?  1

Alfie Dec 23, 2015

Although building has undergone some renovations, residents' rooms and furnishings are dated. Staff are generally good with mix from excellent to below average. No full time director of nursing to ensure standards are maintained. Food quality is inconsistent. Generally caring, but reactive rather than proactive approach, missing that 'little bit extras'.

Was this review helpful?  19

Menarock Aged Care Services

Thank you for your feedback. It is much appreciated. As you correctly point out, Menarock has undertaken a refurbishment program at the facility and we still have many exciting initiatives to implement. Our food program is reviewed regularly and we would welcome you to join our food focus group. We continually work with our staff to ensure our work practices are such that we provide the highest level of quality care. It you have any specific concerns please feel free to contact our DON Anita Carter.
Dec 23, 2015

Gabriella4564 Jun 11, 2015

I am now a resident of Glen Waverley Private Nursing Home but I used to live in Vermont. It is lovely living here, I am very happy. I am cared for well and the staff are lovely to me. I enjoy some of the activities and like to keep busy but also like spending time in my room. They let me bring in my photo's and other bits so it feels homely. The facility is very nice and is kept clean. The food is good, they do a good job and there is plenty of food. I am very happy to be here thank you to all the staff.

Was this review helpful?  26

Family Jun 03, 2015

All of the staff are very warm friendly and helpful at this aged care facility. The Sri Lankan Chef is fantastic and always goes the extra mile. Only feedback is sometimes it takes awhile to receive service when the call bell is activated. Love the entertainment

Was this review helpful?  27

For Betty May 27, 2015

Very welcoming and caring. Staff very warm and treated my mother as an individual, she responded well to their friendliness. All our family felt very welcome when we visited her (every day almost). Strong feeling of community. Mum came from interstate and was there for seven months. Many staff came to her funeral which was very kind of them. We were very lucky to find such a good place for Mum.

Was this review helpful?  12

Trystan4862 May 25, 2015

Great facility, very clean with amazingly helpful staff

Was this review helpful?  11

Norene2487 May 20, 2015

Really happy with the care received at this lovely nursing home while my late mother was a resident until late last year. Nursing staff are very kind and attentive and the office staff are so friendly and nothing is too much trouble. The building is an older style but is kept clean and fresh. Highly recommend this home for your loved one.

Was this review helpful?  6

Frankie193 May 15, 2015

My mother was able to move in very quickly from interstate and the staff were most welcoming, warm and kind to her. She spent the last 7 months of her life there and was cared for appropriately and lovingly until she died. Our whole family felt welcome at all times, all our concerns were met, and access to courtyards and community rooms made the place very homely. Several staff attended her funeral which was very touching. We are very grateful for the care she received.

Was this review helpful?  9

RKempster May 14, 2015

Mum has been in care since December. Very impressed with level of care and staff commitment

Was this review helpful?  8

Julie French May 14, 2015

We've been impressed and appreciative of the high level of care and friendliness of staff, but at times availability of staff has been a concern.

Was this review helpful?  7

Falcon May 11, 2015

over all I am quite happy with the care my mum is giving.

Was this review helpful?  4

Colin Steele May 11, 2015

Very impressed with the caring attitude of the staff. Also their knowledge of the needs of the residents. On all occasions when needing to meet with staff we have been cordially received and professionally cared for.

Was this review helpful?  5

Aisha489 May 11, 2015

A great residential facility for my mom for the past five years, that feels very much like home as the staff there are exceptionally friendly,switched on and go above and beyond to ensure the quality of care delivered.Very well staffed by registered nurses,a fantastic program and 24hr accessibility by famiy.Beautiful upgrade of gardens,refurbishments and one can be assured that any concerns are responded to immediately and that the resident is treated with kindness,dignity and compassion.A big thankyou to all the wonderful staff for their ongoing commitment and care for my mom on an ongoing daily basis.

Was this review helpful?  4

Kristoffer9950 May 11, 2015

Close too home and easy to get too. Aside from that no other comments.

Was this review helpful?  1

Dario7470 May 09, 2015

Overall I am very pleased with the Care. There are some days when the food is not up to standard, but they are very few.

Was this review helpful?  3 May 09, 2015

The Staff are very caring but they often could use extra staff. The food is sometimes excellent and sometimes leaves a bit to be desired. The buildings are well kept and always being cleaned. The residents are busy during the week. Family are always welcome.

Was this review helpful?  2

Menarock Aged Care Services

Thank you for your positive feedback. In relation to a couple of points you have raised, we regularly review our roster to make sure we have the appropriate staff working at the required times to ensure that resident needs are well looked after. We are currently reviewing our food program to ensure it is of the higher quality and standard for our residents. Any required changes will be made. Regards, Craig Holland, Director, Menarock Aged Care Services
May 10, 2015

Kingston May 08, 2015

Very caring staff

Was this review helpful?  2

E Martin May 08, 2015

We are very pleased with the care our resident receives. The facility is very clean and well maintained.

Was this review helpful?  2

Elad60 May 08, 2015

Very clean and pleasant home, we are very happy with the care here. The staff are so friendly and helpful towards not just the resident but to the whole family.

Was this review helpful?  2

Joel7161 May 08, 2015

I enjoy coming in to see my pop because the staff are extremely helpful and kind to him.

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Leland9522 May 08, 2015

Close too home where I visit and spending time with my mum. staff are helpful and easy too get too by public transport.

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Delphine514 May 07, 2015

My aunt lives at this facility and I couldn't speak more highly of it. Superb staff, very caring and they always go that extra mile to make sure everyone is comfortable. Very welcoming and clean home.

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johnwebb May 07, 2015

New owners are honoring their commitment to upgrade premises. Core staff well above standard and proactive. Food quality mixed. Overall standard has improved over the past year.

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Menarock Aged Care Services

Thank you for your review and positive endorsement of GWPNH. In relation to your feedback on the food, we are currently reviewing this to ensure that the quality of the food is of the highest order for our residents. Craig Holland, Director, Menarock Aged Care Services
May 07, 2015

Daryl Pratt May 07, 2015

My Brother In Law needed to go into Aged Care and I must say without one second of hesitancy that GWNH was like a real family sharing nothing less than Love/Caring with the highest degree of Professionalism and Care. My Brother In Law "Big Geordie" as we liked to call him was always cared for with the greatest attention/care

Was this review helpful?  1

Muriel Kempster May 07, 2015

Staff very committed to caring , always helpful. My wife has been in care some six months.

Was this review helpful?  6

Elaine S Feb 01, 2015

All staff are caring and helpful. Any concerns are dealt with respectfully and with the resident's best interest in mind.

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judith Oct 09, 2014

Fantastic. caring staff. Like a big happy family environment. My father felt like he was living in a house full of daughters

Was this review helpful?  1

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

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