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Aged Care Reforms Miss Mark on Quality

Aged Care Reforms Miss Mark on Quality


Media Release
31 July 2014

Aged care industry consumer ratings website Aged Care Reviews has today supported the comments of respected aged care academic Dr Maree Bernoth that recent aged care reforms will increase prices for families, but not increase quality.

Respected aged care academic Dr Maree Bernoth has today been quoted by the ABC suggesting that recent Federal Government aged care reforms will increase nursing home fees, but do nothing to address systematic flaws in regard to quality of care and accreditation.

Speaking on the topic, the Co-Founder of aged care industry consumer ratings website Aged Care Reviews, Kenneth Ray, today said: “We’ve said for a long time that the reforms move aged care to a user-pays model. Operators have highlighted glitzy rooms and facilities, but consumers have no way of differentiating operators on quality”.

“Aged care accreditation is a minimum standard, a ‘tick a box’ assessment done every three years with most audits notified in advance. The real quality of care that is received varies greatly between operators and facilities. And it’s care that residents are really paying for. If prices are going up, so should the expectations about quality of care to be received."

 “An analysis of aged care pricing data done by Aged Care Reviews has found a large number of operators setting their prices to just under the government’s approval threshold of $550,000.”

“A family being forced to sell their home doesn’t care about furnishings and fittings. They care about the quality of care that will be received by their loved one. That’s where a website like ours steps in” said Mr Ray.

Founded by two Melbourne based entrepreneurs and launched in January 2014, Aged Care Reviews already has over three hundred reviews on aged care facilities around Australia. Aged Care Reviews is currently live and receiving reviews.    

For media comment please contact our Head of Media via email to media (at) agedcarereviews dot com dot au
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