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Manual Review Form - Terms & Conditions

About Aged Care Reviews

Aged Care Reviews was founded by two Melbourne-based entrepreneurs in mid 2013. Both individuals were brought together by a common belief in transparency and choice. Having both their partners work in the aged care industry, the industry first caught their attention as a result of hearing the many stories of families getting lost in a complex system - with nowhere to turn for independent and reliable information.

Aged care is now an $11 billion industry, with some of the country’s largest companies involved in the sector. Families are regularly asked to put up hundreds of thousands of dollars for bonds to get a place. This is without any real certainty of the quality of the service and care of the facility. Accreditation is against a minimum standard done on a pass/fail basis, with reassessment occurring only every 3 years.

The founders knew that if user generated reviews provided consumers valuable insight and information for simple decisions, such as which hotel to stay at or which restaurant to eat at, there was a more compelling reason to provide insight and transparency to support an intimate, complex, traumatic and personal decision like placing a loved one into aged care.

Why you have received a Manual Review Form

The power of knowing….

As a resident of an aged care facility, or a family member of a resident, your first hand experiences of a facility are an invaluable source of information and advice to prospective residents and their families.
Your review will be a valuable resource to other families, at a time of high stress and emotion.

In short – your review will help make a difficult decision easier.

How to fill in the Manual Review Form

By filling in your review form, you are helping other Australian families to make a better informed aged care decision hence, your rating and comments are a very important source of information. Thank you for taking the time to share your experience with others.

Your Details (will be made public)

Username

Your Username will be publicly displayed. Your username will enable you to log in into the members’ section on agedcarereviews.com.au and manage your reviews. In order to choose an Username for your review, you can think at your pet’s name or your lucky number (i.e. Sparky23).

Choose random username

If you don’t want to choose a Username, you can tick this box and a random username will be generated for you.

Reviewer type

By ticking one of the options provided, you confirm that you are a resident, or a resident’s family member, or other (i.e. friend).

You are also confirming that you are not a staff member or a former staff member of the facility you are reviewing.

Your Private information (will remain confidential)

First name

Your first name is only required for review verification purposes. Your name will never be displayed or shared with the organisation being reviewed.

Surname

Your surname is only required for review verification purposes. Your name will never be displayed or shared with the organisation being reviewed.

Email Address

Your email is only required for review verification purposes. Your email will never be displayed or shared with the organisation being reviewed.

 

At the same time, by filling your email address, you will be notified once your reviews has been posted online and, you will be receiving a password to log in into  your account and manage reviews.

Phone

Your phone number is only required for review verification purposes. Your phone number will never be displayed or shared with the organisation being reviewed.

Your Review

Facility Name

Fill in the facility name where you currently reside, or where your relative or loved one is a resident.

Suburb

Fill in the name of the suburb where the facility you are reviewing is located.

State

Fill in the state where the facility you are reviewing is located.

Your Rating

Circle the appropriate rating score from 1 to 5, where 1 is for Poor quality and 5 is for Excellent quality.

How likely are you to recommend this service to a friend or a colleague ?

Express your level of satisfaction with the services provided by the facility reviewed by telling us how likely are you to recommend their services to a friend or colleague by circling a number from 1 to 10 where 1 is for you are Not at all likely to recommend the service and 10 is for you are Extremely Likely to recommend the service to a friend or colleague.

Share your thoughts and experiences

Express with your own words your likes and dislikes on the facility you have been dealing with, whether you are a resident, a family member or a friend.

We are keen to learn about your first-hand experience – regardless of whether its it’s a positive or a negative one.

Important: your review must abide to the Aged Care Reviews Content Guidelines explained below. Aged Care Reviews reserves the right to edit and alter Reviews to ensure that the review complies with our Content Guidelines. As a general rule, we will only edit reviews to remove names from the content of reviews and to correct spellings and basic grammar.

 


Aged Care Reviews Content Guidelines

1. You shall not write in your form information which can give rise to civil liability or otherwise violates any law.
2. Only write personal, first-hand experience or the personal, first-hand experience of your immediate relatives recounted directly to you. Please provide sufficient details regarding your or your immediate relative’s experiences, including but not exclusive to any unique qualities, helpful suggestions, or the type of individuals who may like or dislike the services provided by the Aged Care Businesses in question.
3. Ensure that your review is factual. You must not include any inflammatory descriptors or generalisations.
4. Only provide reviews for Aged Care Businesses you have transacted with within the last 48 months. Only provide a review once for each interaction with an Aged Care Business.
5. Do not recommend any alternative Aged Care Businesses by name when providing reviews. You must review the alternative Aged Care Facility separately.
6. Disclose any discounts or any special offers that have been provided to you by the Aged Care Businesses in your reviews.
7. Do not include any personal information (including specific employee, resident or care recipient names) in your review. Doing so is a breach of the Privacy Act 1988 (Cth) and you will be held personally liable for any such breaches. Aged Care Reviews reserves the right to edit and alter Reviews to ensure that the review complies with our Content Guidelines. As a general rule, we will only edit reviews to remove names from the content of reviews and to correct spellings and basic grammar.
8. Do not write any inappropriate or offensive content in your review.
9. Do not write in your review information that may be deemed as threats, harassment, lewdness, hate speech, and other offensive and threatening material.
10. Reviews must be unbiased and objective, as such current or ex-employees, owners, and operators of Aged Care Businesses must not provide reviews for their Aged Care Business. Conversely, employees, owners and operators of Aged Care Businesses must not provide reviews for competing or related Aged Care Businesses.
11. Only provide reviews that are freely made. You are not allowed to fill in review forms due any inducements or payments by any Aged Care Businesses.
12. Generally, you must not add User Generated Content:
(i) unless you hold all necessary rights, licences and consents to do so;
(ii) that would cause you or us to breach any law, regulation, rule, code or other legal obligation;
(iii) that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy;
(iv) that is unsolicited, undisclosed or unauthorized advertising;
(v) that are software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;
(vi) that would bring us, or the Site, into disrepute;
(vii) that infringes the Intellectual Property or other rights of any person; or
(viii) that is in breach, or could reasonably constitute a breach, of these Content Guidelines.

How to send your Manual Review Form

After answering to all questions and filling in your personal details, simply fold, seal and post the form back to the address shown. No stamp is required.

Moderation

Upon receiving it, we will endeavour to publish your review as soon as possible however, we cannot guarantee how quickly reviews will be posted on our site. We try to process the Reviews as quickly as we can, but on occasions it can take up to 30 days for them to be published or deemed non-compliant with our Content Guidelines.

Contact Us


Having issues with filling in your review form? Contact us by using our Contact Form.

General Terms & Conditions

By agreeing to submit a review through a Manual Review Form, you agree to become a registered user of the website located at www.agedcarereviews.com and www.agedcarereviews.com.au (collectively, the Site).

For this reason, our Conditions of Use form a binding contractual agreement between yourself and Aged Care Reviews Pty Ltd ABN 44 166 080 306 (Aged Care Reviews).

By submitting a review through the Manual Review Form, you agree to be bound by the terms of our Conditions of Use.

In particular, we draw your attention to the following terms of our Conditions of Use:

7.    Intellectual Property Rights

7.1    Our Intellectual Property Rights

        (a)    Nothing in these Terms constitutes a transfer of any Intellectual Property Rights.

        (b)    We own and retain all proprietary rights to the Site, the Services provided through the Site, and all associated Intellectual Property Rights, excluding User Generated Content. You are permitted to use the Services only as authorised by us. As a User, you are granted a limited, non-exclusive, revocable, non-transferable right to use the Site to create, display, use, play, and download Content or User Generated Content subject to these Terms.

        (c)    Our Intellectual Property must not be used in connection with a product or service that is not affiliated with us or in any way brings us in disrepute.

        (d)    When you publish User Generated Content on the Site, you retain the ownership rights to this content, while you also agree to and hereby grant Aged Care Reviews a non-exclusive, irrevocable, royalty-free, perpetual, fully paid up, and fully assignable license to use, reproduce, adapt, modify, translate, publish, create derivative works from, distribute, and display this content through the world in any media. You grant Aged Care Reviews and its affiliates the right to use your User Name and any photos you upload in connection with such User Generated Content. This license is non-exclusive, except you agree that Aged Care Reviews shall have the exclusive right to practice this license to the extent of combining your User Generated Content with the User Generated Content of other Site users for the purposes of constructing or populating a database of ratings and reviews.

        (e)    Subject to the restrictions on use and on posting User Generated Content as set forth in these Conditions of Use, you may use the Site to submit, find, read and share ratings or reviews and download or copy portions of the content on the Site for your own use, and forward reviews, business listings and links to the Aged Care Reviews website to people you know, and invite others to join the Site.

        (f)    All content on Aged Care Reviews, including, but not limited to, text, photographs, graphics, audio, and video content, as well as the website itself, is protected by copyright. Except for the content submitted users, Aged Care Reviews and all aspects thereof, including all copyrights, trademarks, and other intellectual property or proprietary rights therein, is the property of Aged Care Reviews Pty Ltd. With the exception of content that you have posted and therefore retain ownership rights over, you may not modify, reproduce, distribute, create derivative works of, publicly display or in any way exploit, any of the content, software, or materials available on the Site or any other Aged Care Reviews materials, in whole or in part except as expressly provided in these Conditions or with written permission from Aged Care Reviews.


7.2    Third Party Intellectual Property Rights

        (a)    Unless expressly stated, all persons, third party trade marks and images of third party products, services or locations on the Site and Services are in no way associated, linked or affiliated with us and you should not rely on the existence of such a connection. Where a trade mark or brand name is used, it is solely used to describe or identify products.

        (b)    Any opinions, advice, statements, services, offers, or other information expressed or made available by third parties, including other Users, are those of the respective author(s) or distributor(s) and not of Aged Care Reviews. 

        (c)    We neither endorse nor are responsible for the accuracy or reliability of any opinion, advice, information, or statement made on this Site by third parties.

7.3    User Generated Content

        (a)    You must not add any User Generated Content to the Site:

                 (i)    unless you hold all necessary rights, licences and consents to do so;

                (ii)    that would cause you or us to breach any law, regulation, rule, code or other legal obligation;

               (iii)    that is or could reasonably be considered to be obscene, inappropriate, defamatory, disparaging, indecent, seditious, offensive, pornographic, threatening, abusive, liable to incite racial hatred, discriminatory, blasphemous, in breach of confidence or in breach of privacy;

               (iv)    that is unsolicited, undisclosed or unauthorized advertising;

               (v)    that are software viruses or any other computer code, files, or programs designed to interrupt, destroy, or limit the functionality of any computer software or hardware or telecommunications equipment;

              (vi)    that would bring us, or the Site, into disrepute;

             (vii)    that infringes the Intellectual Property or other rights of any person; or

            (viii)    that is in breach, or could reasonably constitute a breach, of the User Generated Content requirements under clause 6 of these Terms.

        (b)    You agree to keep all records necessary to establish that your User Generated Content does not violate any of the requirements under clause 7.3(a) and make such records available upon our reasonable request. 

        (c)    You retain ownership of your Copyrights and other Intellectual Property and proprietary rights in any User Generated Content. These Terms do not prevent you from granting non-exclusive rights to use your User Generated Content to others.

        (d)    We are under no obligation to regularly monitor the accuracy or reliability of User Generated Content appearing on the Site. We reserve the right to modify or remove any User Generated Content at any time.

        (e)    Any opinions, advice, statements, services, offers, or other information or User Generated Content expressed or made available by Users are those of the respective author(s) or distributor(s) and not of Aged Care Reviews.




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