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78 Nirvana Ave, Malvern East VIC 3145
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(135 Reviews)
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Arcare Nirvana 1300 272 273
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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.
Hi, we have just lost our 94 y.o. mother. She stayed at Arcare Nirvana. I just wanted to express my sincere thanks to the staff of the center for their exemplary care and concern for us and our Mum. Loosing someone close is always difficult, yes... but the level of professionalism and care shown to Mum and us through the last 5, final days was just phenomenal. I would like to congratulate Arcare Nirvana for such a consistent high service standard. Special personal thanks to Janina, Kathy, Oliver and Mani for your warmth and care. Thank you, Julian Dunwill
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2
My mum was 94 when we moved her to Arcare after a couple of years in what we thought was an inferior facility. First week there we arrived to find the nurse on duty giving my mother a most unkind tongue lashing. We were unhappy but found most of the staff to be friendly and efficient. After 8 weeks Mum had a fall, broke her hip and ended in the Royal Melbourne Hospital where she subsequently died. Visiting her in RMH we were told that in their opinion she had been badly neglected, open weeping sores on her legs with dressings that had not been changed regularly, dentures that were disgustingly dirty. I called Arcare, they told me it was my mothers fault. A couple of days after her death I arranged to go to the facility to pick up her personal belongings with a couple of suitcases, on arrival I found that they had STUFFED her clothes, photos etc. into a large black garbage bag, how that disrespect hurt. Contents of the garbage bag were mostly other peoples clothes, a lot of hers were missing. Devastatingly hurtful. I do need to mention there were some very nice caring staff members there but sadly some very nasty ones as well
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2
Extremely professional and caring staff . Comfortable and peaceful surroundings .quick to resolve any problems
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There are not enough stars to rate the staff - exemplary in every facet - and not just with residents, their generous and caring spirit was shared with family and friends of residents, too. The food was made fresh daily, was nutritionally balanced and interesting. Meals were tailored to individual needs and tastes.The activities available on a daily basis were stimulating, inclusive and fun. Mum - and everyone else in residence, was always beautifully presented, clean and loved while she was in the care of these wonderful ladies.
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