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Bentleigh Manor Aged Care Facility

3.75 4 Reviews | Write a Review

Operator Average Quality
(146 Reviews)

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Review Bentleigh Manor Aged Care Facility
4 reviews sorted by Date Rating Type
Ignacio8806 Sep 25, 2018

My mother was in a Nursing Home for 3 years. While the staff were generally caring, the poor staff/patient ratio did not allow them to spend quality time with residents. There were 3 managers in 3 years, the most recent did her best and was very caring and professional. My mother did not have dementia and at times found she was 'talked down to' and treated as if she did. I saw evidence of that as I was a regular visitor. It is also difficult for residents to hear, understand and communicate effectively with nurses/carers whose 1st language is not English. I also found the billing process very confusing whereby I was constantly querying monthly invoices - in 100% of contact with their finance area I was found to be correct. I am pleased that this industry is being investigated as there are a lot of people making a lot of money at the expense of the elderly - and we're all going to get there one day! Our aging loved ones deserve every bit of care and respect as do our children.

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Jennie8352 Dec 09, 2015

I am very satisfied with the care provided by the facility but not so happy with the inefficiencies of the accounts department of the aged care provider who constantly make mistakes which they are unable to explain. Therefore I would urge all families to be vigilant when checking their invoices.

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Di McKenzie Nov 03, 2014

My mother has been a resident for 2 years and I am very satisfied with her care. With so many dementia patients (my mother not one of them) quality care is very difficult and I applaud the staff for their patience and kindness.

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irene82 Feb 21, 2014

I find this facility homely and serene. From its beautiful chandeliers, great curtains, it has a big aquarium tank in the dining area with beautiful multicoloured fishes.The place looks clean and smells clean. I also find the staff passionately involved in their role by motivating residents to raise their hand while singing a song played on the radio. I think it was really cute and so heart-warming to look at. I had a good feeling about this environment. The rooms are average. They only provide a single bed and a small table. The resident needs to provide for chairs and everything else. At the back area are amazing picturesque gardens. They have a small bbq area surrounded with beautiful plants. That little area was tranquil. The downside of this facility is the size. I think it is too small for the residents they catered for. The lounge area were full of chairs and big tub chairs that it was hard to walk through the walkway. The tables and chairs in the dining area were too close to each other. It felt a bit cramped. Apart from that, I admire the easy grip handrails they put on the hallways. I saw a few ones before but they were round and big that its easy to slip when you hold onto it. This facility has a better and more practical handrails.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Bentleigh Manor Aged Care Facility

Combining modern comfort with old-world charm, Estia Health Bentleigh evokes a genuine home-like ambience, and a friendliness that has earned it an enviable reputation in the community.Situated on a quiet residential street with ample off-street parking, our home is close to bus stops and a short drive from Bentleigh’s central shopping area.Our residents enjoy an array of stimulating lifestyle activities, which take place indoors in our spacious living areas or outdoors in our tranquil landscaped gardens.

Available Rooms

Room Name

Single room + ensuite

Type

Single room + ensuite

Occupancy

1

No of rooms

45

Room size (sqm)

12 m2

Room Description

Private rooms at Estia Health Bentleigh are light and spacious. They include adjustable bed as required ceiling fan hydronic heating built-in wardrobe bedside table and drawers with space for additional furnishings. Ensuites include shower with space for supportive equipment exhaust fan and vanity with downlight.

Common Areas Description

Our spacious and light-filled common room adjoining two landscaped tranquil courtyards offers stylish dcor comfortable armchairs gas heating a flat screen television and surround-sound audio for movies music entertainment and events.
An elegant generous sized dining area provides a welcoming venue for companionship over meals and features a fish tank that brings a restful and engaging tranquillity to mealtimes. Kitchenettes in all four wings allow residents to enjoy complimentary tea and coffee with family and friends.
Outdoors each of the garden areas features benched seating and an array of colourful and beautifully maintained flowers and shrubbery. A calming water feature is central to our entry area and a secure sensory garden allows our residents to enjoy the natural environment in safety and privacy.

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