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Embracia in Templestowe

3.6 5 Reviews | Write a Review

Operator Average Quality
(59 Reviews)

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Review Embracia in Templestowe
5 reviews sorted by Date Rating Type
Maybelle5543 Sep 26, 2018

Facility is not so young but very "comfortable" generally staff is good , week ends a bit scarce but overall quite good. Staff training could be better but seem to use regular staff not agency good for continuity. Food generally varied and seem to be well presented. Medical care is generally good with medication but lacking in specific care such as special medical appointments. Doctor fair at best needs supervision and follow up. Activities seem to be above normal and excursions very common and good quality. Facility is very poor in areas where in house activities take place and improvement is needed. Does not have that "institutional Feel" that is so common in many place especially the newer places has a much more "at home " feel. Visitor car parking is very difficult. Out door space for residence is excellent but very limited enabling very poor "gardening activity" limited. Caring staff is good can speak clearly and understand English important when you are dealing with hearing impaired persons. Overall a good place could do with some improvement but better than some and feel is good .

Was this review helpful?  3

Jade9850 Jul 05, 2017

I would not recommend Charlesbrook McKenzie Aged Care in Templestowe ( formerly Embracia). My mother was there for sixteen months and unfortunately the quality of care deteriorated during that time after McKenzie took over from Embracia. Unfortunately the new management are not interested in the residents. There is a strong commercial focus.Too many staffing issues. So many caring staff members left. Too many agency staff. Thankfully, we moved our mother to another facility as her health was deteriorating rapidly at Charlesbrook because of substandard care.

Was this review helpful?  1

helensandy Jun 14, 2015

My Mum was admitted to Templestowe Grange.(Embracia) She was given a room that she loved, looking out onto the street in which we could put her own furniture and pictures, making her feel at home. The care by the staff was mostly excellent, with just several lapses over the year. Her final days were made easier by excellent palliative care nursing, as were our concerns and needs.

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shaspark Apr 11, 2015

My parents were both in Aged Care but different residencies. The staff/pca's had compassion and empathy for their needs even though at times my parents were at differing levels of need. I could not fault the staff where their care was concerned. It is a difficult industry and only one for the dedicated carers. I witnessed both high care and low care and it is an industry for only the most dedicated of them.

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irene82 Feb 25, 2014

This is my fifth inspection tour of Aged Care Homes to really make sure that we will find the best suitable home for my mother in law; so far this facility is the best. From its thoughtfully designed curtains, chandeliers, carpets, picture frame designs in hallways to its huge lounge room, the ambiance and atmosphere is incredible. This facility is huge and spacious but not only that, it is well divided into few different private areas for residents and family members to enjoy and at the same time have privacy. It has 2 spacious dining areas and a really stunning 10 seater formal dining area for residents and family members to enjoy ( family members need to book in advance if they want to use the formal dining area for special occasions). Added to the outstanding environment of this facility is its cafe close to the lounge area. The design and lay out is great. I was blown away when I checked the second level of this facility. It has a huge theatre room and at its back is a magnificent decent size library with a computer desk that residents can use i.e. skype with their loved ones overseas. Family members are allowed to book this area ( for free) for private functions (i.e. birthday celebrations and family reunions). This facility also has a divided dementia ward which is subdivided to first stage and advanced stage dementia units. The dementia ward is well decorated and a much quieter area. They do a lot of music therapy and they have their own memory support care staff. The private rooms are average but the ensuite is big. It is almost the same size as the rooms. All in all, This facility is marvellous. Highly recommended.

Was this review helpful?  1

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Embracia in Templestowe

Available Rooms

Room Name

Superior Plus

Type

Single room + ensuite

Occupancy

1

No of rooms

32

Room size (sqm)

Varies: Minimum is 18.9m2

Room Description

Youll feel right at home with our private yet spacious single rooms featuring garden views plenty of natural light private en-suite built-in robes heating and ceiling fans private phone point and a nurse call system.

Common Areas Description

At Charlesbrook you will not get lost in the crowd. We have two households Chivers and Read and each has its own dining room and lounge areas.

Room Name

Deluxe Plus Rooms

Type

Single room + ensuite

Occupancy

1

No of rooms

3

Room size (sqm)

Minimum is 15m2 excluding en-suite but sizes vary.

Room Description

Youll feel right at home with our private yet spacious single rooms featuring garden views plenty of natural light private en-suite built-in robes heating and ceiling fans private phone point and a nurse call system.

Common Areas Description

At Charlesbrook you will not get lost in the crowd. We have two households Chivers and Read and each has its own dining room and lounge areas.

Room Name

Classic Plus

Type

Single room + ensuite

Occupancy

1

No of rooms

5

Room size (sqm)

Average Room Size is 18.4m2

Room Description

Youll feel right at home with our private yet spacious single rooms featuring garden views plenty of natural light private en-suite built-in robes heating and ceiling fans private phone point and a nurse call system.

Common Areas Description

At Charlesbrook you will not get lost in the crowd. We have two households Chivers and Read and each has its own dining room and lounge areas.

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