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Opal Hillside

3.5 6 Reviews | Write a Review

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(201 Reviews)

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Review Opal Hillside
6 reviews sorted by Date Rating Type
Hector6345 Apr 11, 2019

The staff at my Father’s aged care facility are wonderful, the problem is patient to staff ratios. Staff ratios need to be improved for all carers, aides as well as RNs.

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Easter24 Sep 26, 2018

It seems generally ok but we were disappointed by the delay in attention giving when relative contracted scabies. It was allowed to get so bad before she was sent to hospital that sepsis set in.

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CBourne May 08, 2017

The care, compassion and dedication of Opal Hillside staff is outstanding. The reason I could not recommend Opal Aged Care is the lack of empathy and the money-oriented focus of the main office in Sydney. My 88 year old father is being charged $20 every day for beauty products, to have Egyptian cotton sheets on his bed, and to be offered the High Tea and canapés. That's $140 a week ( on top of other charges) for things he would NEVER want or USE!!! My 85 year old mother has repeatedly tried to get out of this extra daily charge but this has been very 'smugly' rejected by Opal's ivory tower in Sydney.

Was this review helpful?  5

Vito5572 Feb 24, 2016

My grandmother has been a resident here for some time. She started with her own apartment and is now in a ward of 4. The apartments are very nice and contain a good size bathroom, balcony and kitchenette. Coffee and tea facilities are provided daily. The social activities appear regular and there are regular outings. Previous reviews on this site were correct in that the place was neglected. This has since improved considerably. Particularly the food and care in the high dependency area. There are some issues that are not so easily fixed however. There is one bathroom between several wards. It goes without saying that old people do nothing fast. My grandmother feels pressured when using the toilet as others are waiting. The staff are genuinely caring however there is a feeling of institutionalisation. The visitor facilities when you come for a visit need attention. All this aside, Opal Hillside delivers a good level of care for a very affordable price.

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Aidan8418 May 15, 2015

Drastically understaffed - no one was living in dignity - bordering on neglectful abuse - this was high care ward - and from conversations with many others in the same situation the conditions are similar all round. Regardless of how attentive and caring the staff may be - Our elderly are sitting in urine and feaces for hours on end burning there fragile skin - having meals placed in front of them and full plates taken away later due to not being able to feed themselves, laying in excruciating pain crying waiting for assessments and medication - Left in beds for days, left in rooms for hours on end - left at dinner tables hours after meals taken away. This is just basic human care needs and its a national disgrace! We searched for years for better facilities and found not one!

Was this review helpful?  4

Gwen900 May 14, 2015

The building is a little dated but the quality of care is good and the food is good. Staff are attentive and caring.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Opal Hillside

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Available Rooms

Room Name

Superior

Type

Single room + no bathroom or ensuite

Occupancy

1

No of rooms

12

Room size (sqm)

15

Room Description

Room is private clean fresh and appropriately furnished.

Common Areas Description

Rooms have easy access to dining and lounge rooms activities room external courtyard and gardens.

Room Name

Standard

Type

Shared room + no bathroom or ensuite

Occupancy

4

No of rooms

82

Room size (sqm)

21 to 36

Room Description

Companion rooms are lightfilled clean fresh and appropriately furnished.

Common Areas Description

Rooms have easy access to dining and lounge rooms activities room external courtyard and gardens.

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