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500 Evans Rd, Lynbrook VIC 3975
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Operator Average Quality
(23 Reviews)
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Southern Cross Care Lynbrook (03) 8768 6100
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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.
Very Short staffed on weekends, small staff to resident ratio.
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The atmosphere in this home is corrupted because of one carer who has bullied the residents and colleagues whilst under the mistaken belief that she is indispensable. Her colleagues have all made complaints, as have I, but these were simply ignored. Without her presence, this facility would rate more highly. Most of the carers were attentive and caring but overworked.
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1
The overall quality of services, the building and staff from what I have seen are very good. This is at quite a premium though as the fees are quite expensive. It seems also that he is being charged for internet access separate to his other residential fees. Considering the amount that he is being charged I feel that this should be included as it is a vital part of his and other residents' lives.
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The facility is very welcoming and friendly. Food is quite reasonable but lack red meat. Residents on a whole are settled and happy
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My mum was only in for respite, however i was not very impressed with how the staff were treating the other clients when i went in for a visit. A person asleep in a layback chair was being violently smacked around the face to make them wake for morning tea. This property is now known as Mercy Place Lynbrook
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On the whole the care and consideration extended to my mother was very much appreciated by my family. Food could have been more varied at times. Her clothing, bedding and room always looked neat and spotless. Visiting was always a pleasure and staff seemed to work as a happy team to make residents as comfortable and settled as possible.
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I think this facility is as good as possible under the funding it receives from the government. The staff do as well as possible,but at times fail to give proper care when short of staff or time.There are a very few carers who should not be working in a dementia ward,as where my husband lives,for they do not have either the personality or training to do so.I am so grateful for the many talented,dedicated,hardworking and cheerful carers who persevere in care giving.
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1
The residential care facility I am very familiar with has the potential to be the best around.Great staff and management are stalled in their efforts by the lack of staff ( funding) which leaves the residents lacking in some areas.
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This is a very good nursing facility .The staff is excellent and the very few inadequate carers are easy to spot.The care given to residents falls short of ideal only because there are not enough staff.Although there are a number of lifestyle carers ,some are not fully aware of the very special needs of dementia patients.In my humble opinion there really is no lifestyle ,but all residents seem to be peaceful in the very least.
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The facility is quite good and new in appearance with all the residents that I saw appearing to be well looked after and comfortable however. It did seem however that for the money that they paid more of an effort could be made for the residents facilities. This could include having Wi-Fi other internet available, apart from two computers which apparently often didn't work. Also there could have been made available books, magazines and videos for residents to use in the privacy of their own rooms. Apart from this the facility was quite good and nothing like some of the horror stories that you hear about nursing homes.
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