34 businesses total
- Century Corporate Centre Lvl 2, 62 Norwest Blvd Baulkham Hills NSW 2153
- Phone - -
- 77 reviews
Jul 2, 2015
Jun 27, 2015
It is always very hard to judge as a visitor, but there are small touches, such as staff remembering your name (even when you haven't seen them for ages), which impress me. The same when the most junior people (serving cups of tea to the residents, etc) seem to genuinely care, even when you sneak up behind them and they don't know they are being watched by a visitor. I am pretty impressed. The only drawback is that it is a bit over the top with religious notices, Bible classes, Christian crosses, Christian quotes, etc. Not everyone is religious, and some people find it off-putting or even upsetting. By all means let residents know when Bible classes or religious services are, but perhaps better to leave it at that.
Was this review helpful? 3
Jun 21, 2015
After endless searching for a facility for my father in law in my local and surrounding area ( Katoomba to Westmead, to Richmond, Windsor) I was very upset with the quality of the care facilities, some were certainly a place to go to die. ARV Newmarch house was so different. From the phone call to let me know they could offer my father in law a place, to the walking into the facility, meeting the staff and his placement; five star. This is what all Residential age care facilities should model themselves on. It is a place for care, compassion and to live and enjoy with dignity. I have recommended the facility highly to everyone who asks. Please take the time to investigate the facility, you will not be disappointed. https://www.arv.org.au/residential-care/kingswood/ Mrs. Frances Robinson
Was this review helpful? 2
Jun 17, 2015
My mother was in Donald Coburn ARV Castle Hill. Building super well designed well kept. Staff and care were generally terrific they cared about their clients. Good communication.Quality of food was good mum seemed to enjoy most meals . Lifestyle and well being was terrific. They offered so much more than mum could get at home by herself. She went to concerts ,on outings , church, watched movies they had craft days, the list goes on it was wonderful for my mum who could participate well. Mum loved it there could not talk about it too much she made good friends with staff and clients alike.For my mum it was a good experience unfortunately we lost her to pneumonia. Very sad sad day.
Was this review helpful? 1
Jun 17, 2015
My mum had dementia very bad in the last year of her life of almost like a vegetable The home was short staffed but those who were there were excellent the ward had about 20 people in various stages of dementia but it was never to much trouble for the staff always around to make sure they were okay I was very grateful to them all for what they did. Helen Dahl
May 30, 2015
Sometimes the doctors who attend 'care much for the individuals needs and just prescribe more pills without checking what the effect of the combinations of pills may have on the aged person. other than that the nursing / hostel staff are terrific, the activities and getting the residents involved is great. could do with more regular exercise for those that are capable.
May 28, 2015
I found the residential care was not suitable. There was a shortage of staff leaving the residence neglected. I had to change my loved one myself not a nice thing to do. I don't feel that the residence were given the respect they deserved.On a positive note the entertainment was enjoyable especially the church services.
May 24, 2015
Overall the facility is generally good. Biggest complaint that I have is - Catering is outsourced. Pureed food is too dry and lacks nutrition; sugary cordial; Water chairs are in need of maintenance. Dining chairs require maintenance. Consistent complaints re Care Manager are overlooked All complaints could easily be rectified.
May 20, 2015
May 16, 2015
May 16, 2015
May 15, 2015
We were lucky enough to have our mother in Philip Lodge at Kilvinton Castle Hill NSW (ARV). Philip Lodge was old so they built a new complex, still in the ARV called Brian King Gardens. This was a well-thought out facility. Private rooms for residents and also lovely communal areas. The staff was always friendly and took great care of our mother for a few years until her passing. There is now a lovely park where the old Philip Lodge used to be.