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Bupa Care Services Pty Ltd

74 businesses total

Bupa Care Services Pty Ltd

  • 255 George St Sydney NSW 2000
  • Phone - 1300 302 350
  • 259 reviews
3.6 (259 Reviews) Average Operator Rating


May 2, 2015

Facility: Bupa Sutherland

I can't be more appraising than giving these stars as my rating. My Mum is super happy there and well looked after

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May 2, 2015

Facility: Bupa Coburg

My father was only there for a short while before he passed away but the care given to him was exceptional. His passions were gardening and playing cards. One of the workers actually learned how to play an Italian card game so that she could play with him. The facility was also going to organise a garden bed for him to plod around and plant his vegetables.

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Apr 10, 2015

Facility: Bupa Templestowe

Fantastic Aged Care home. The staff are great and everything is new. All rooms are big with private bathrooms. The food is made on site and fresh every day. An amazing place, feel very happy to have my Mother in law living there.

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Apr 1, 2015

Facility: Bupa Caulfield

My nieces father-in-law suffering dementia and grief after the loss of his wife was admitted into an Aged Care Facility to be cared for in a Dementia Secure Unit. He was well looked after by thoroughly professional and caring staff at all levels. The environment allowed him to "be himself" within a controlled yet "homelike" atmosphere. The family could not fault any experiences of his stay and I, as a retired Executive Professional who had worked the last 15 years within the Aged Care Sector myself, can also offer praise to the Organization that he was part of for over 15 months. When ever I visited him the whole atmosphere of the facility was always welcoming, well maintained with obvious caring staff who afforded their residents with expertise clinically but more importantly dignity at all times.

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Feb 27, 2015

This place is truly dreadful. Yes it is pretty, but that is the only positive. The staff are extremely disinterested and do have trouble communicating with the residents. Care and attention is variable, but mostly very, very poor. The food is awful and servings minimal. The residents have to compete for food like bananas and yoghourt. Meanwhile, the fruit bowl is overflowing with hard inedible apples. The staff do not seem to understand what elderly people are able to eat. Trips away are not announced, cancelled at the last moment and are very limited as the bus holds 8 people. Recently the trips have been no more than a drive around for an hour or two, no stops, no destination. We did try talking to management, but were simply handed a whole lot of corporate babble. It has become clear to us that this establishment is actively and cleverly marketed to relatives while operating primarily for corporate revenue generatiion. Care is the minimum required to ensure the income stream for BUPA continues. Do not even consider this place for any of your relatives. We are actively searching for an alternative for my mother.

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Feb 10, 2015

Facility: Bupa Roseville

Need to work harder

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Distressed Daughter

Nov 19, 2014

Although a lovely looking facility with all mod cons, the care of residents is sub-standard. Staff who do not understand their residents needs. Inexperienced nursing staff lacking knowledge of basic medical requirements of the elderly. Management that say they are listening and will make changes but never do. Repeatedly have to complain with no outcome. Problems with staff answering call button/help button and don't answer them for long periods of time. Activities calandar that is not adhered to which seems to be generated only to satisfy family who then think all these activities are going on for their loved ones. Needs much improvements and more stringent protocols, policies and procedures. Very disappointing.

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Nov 3, 2014

Facility: Bupa Edithvale

Even though this facility had an incident with difficult relatives occurring at the time we toured, my impression, not theres, the staff were polite and patient with my fragile friend

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Oct 26, 2014

Residents hate the place. Staff disinterested and bored. Food dreadful.

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Oct 24, 2014

Facility: Bupa Croydon

Very special care

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Aug 19, 2014

Facility: Bupa Croydon

My grandmother is in an aged care facility. The staff are so caring and friendly the facility is homely snd they go out of their way to make each day enjoyable for the residents.

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Jul 25, 2014

Facility: Bupa Cardiff

Wonderful management, staff and residents

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Jul 23, 2014

Facility: Bupa Berwick

My family member stayed here for respite care early in 2014. The low care building is well laid out with 5 separate small lounges and one main one. The extra space means you can find a quiet spot most of the time. The staff were attentive and seemed to know a lot about managing people with dementia. The 'backyard garden' was well used by residents and allowed gardening activities and access to wander in safety. The activities were aimed at retaining skills and included vocab exercises.

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Jul 2, 2014

Facility: Bupa Greensborough

Overall quite a nice place

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Jun 9, 2014

Facility: Bupa Griffith

My husbands nonna was a resident of Bupa before she passed away . All staff

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May 3, 2014

Facility: Bupa Caulfield

Hambel court is a very pleasant place for my Dad to spend probably the rest of his life . Mum died 3 years ago , dad was very reliant on her and we all worried about him( 3 other sisters) looking after himself. The staff are amazing!! Very friendly and kind, dad couldn't be happier. only downside is the FOOD they need to remember older people do still have Tastebuds and meal times should be a healthy and tasty as well as social time!! Sometimes this would be the highlight of someone's day!! That's my only criticism!!

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Apr 26, 2014

Facility: Bupa Thomastown

Staff are friendly and encourage family involvement. Whilst the building isn't over spectacular it has warmth and residents are comfortable.

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Apr 23, 2014

Facility: Bupa Woodend

Very clean. Staff dedicated. Good activities for residences. Excellent home style food. Large single rooms. Nice gardens and outdoor seating areas. Good medical referral and Regular doctor visits.

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