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Craigcare

7 businesses total

Craigcare

(3.5)
  • First Floor Suite 7 & 8, 18-22 Riseley Street Ardross WA 6153
  • Phone - 1300 427 244
  • 33 reviews
3.5 (33 Reviews) Average Operator Rating

Ruby1372

Dec 9, 2015

Plumpton Villa is a fabulous aged care facility that offers great service to the elderly. My grandma has been there for two years now

Was this review helpful?  1

Ayla3909

Aug 15, 2015

Our mother spent the past 2 1/2 years of her life at Ardmillan Place in high care with dementia and she died from rampant infections in St Vincents Hospital just recently. We prayed that her life would end at St Vincents Hospital and our prayers were answered. The facility is more like a hostel rather than an aged care facility. Our mother had a guardian appointed so it was not possible to relocate her. Ardmillan Place is not purpose built as an aged care facility as it was previously the Essendon Maternity Hospital. We spent most of these years emailing and calling and meeting with the facility manager with constant complaints re my mothers care and also involved the Aged Care Complaints who investigated the facility on a number of occasions along with discussions with our mothers guardian. The staff listened to our complaints by phone or through our emails or personally, but still there were little to no improvements. Rather emails were sent through to us worded in such a manner to suggest residents having choices and rights. The meals were less than satisfactory and our mother refused to eat them. The staff were responsible to shower, toilet her and clean her teeth. Our mother had edema in her legs and feet which required elevation but were rarely elevated. She had an electric bed that was disconnected from the power point and even after us discovering this and pointing it out to the facility manager it is our belief that the end of the bed was never elevated at night for the circulation in her legs. Weeping open wounds on her legs, initially one bandage was used repeatedly unwashed, putrid with stench which we sent on to The Aged Care Complaints Dept to investigate, reported also to her doctor. After this on a regular basis we checked our mothers drawers and counted 12 used bandages which the staff had not disposed of and she had placed in her drawer along with used hand towels. Our Complaints were regular about lack of hygeine. The soaps were always bone dry at our visits and cracked from not being used in her bathroom. We questioned if our mother was being regularly showered.There were no sanitary hand cleaners in any of the residents rooms. There are little or no adequate dementia activities or exercise regime. No garden, sealed windows allowing no fresh air. Security doors which on several occasions were unlocked. Stark and bare Dining and Lounge area. The bed linen on our mothers bed was thread bare and only one cotton blanket provided. The family provided her blankets. Each time we visited we would ask the cleaners to clean the room whilst we were there. The week of our last visit to Ardmillan Place before our mother went to hospital and later died, we found her room to be in a disgusting state.The stench coming from the toilet with a toilet brush in the middle of the floor. The toilet had not been cleaned for how long? The cleaner said that our mother didn't want him to clean it so he didn't. The floors in her bathroom and bedroom were filthy with toilet paper and tissues ripped into pieces and left laying all around the floors without being cleaned up. Our mother was drinking water out of a glass with her dentures in it. The staff were responsible to clean her teeth and dentures. She had teeth removed without our knowledge and the clasps from her dentures where her teeth had been removed were cutting into her gums which caused ulcers. The staff made no contact. Two teeth were hanging from her mouth on investigation which prevented her using her dentures. If the staff were cleaning her teeth daily as they were supposed to there is no way her mouth should ever been left in that condition. The Carpet rugs in her room were filthy with stains and her dining chairs were covered in stains. Her table in her room was chipped around all the edge where the paint had come off and never replaced or repaired. If complaints by family members regarding the most vulnerable of aged go ignored in Aged Care Facilities then we think it is only fitting to have reviews such as this to enable the public feedback of our experience so they can have an informed decision by other residents family members. Our mothers room bond cost almost $500,000. A substantial fee for such disappointing care.

Was this review helpful?  24

Jessy8470

Aug 14, 2015

Facility: Craigcare Berwick

Excellent staff who are caring , professional, helpful and friendly Plent of different lounge rooms and activities. Nursing staff a professional and vigilent. So happy with the facility

Was this review helpful?  1

bunnybee

May 22, 2015

I really appreciate the staff who is very much caring and loving all i want to be improved is some good activity games

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Josiah7094

May 17, 2015

The food was awful with little or no choice and no sign of fresh fruit. The staff were generally pleasant but had only a low level of training. I have no ideat the activities were as i was never to;d about them

Was this review helpful?  1

wyvern_of_myst

May 3, 2015

Facility: Craigcare Berwick

The staff are friendly and compassionate.

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faye bugeja

Apr 23, 2015

I am very happy with my father's care

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Jensen7196

Apr 7, 2015

Staff overworked. Spent 3 weeks there. Overall the food was disappointing and no menu was available for residents. The medical staff mucked up my medication which is unacceptable;. They are now having restorative beds which will mean younger patients and are very much not ready for it. Very sad really.

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Lucinda9031

Aug 17, 2014

Under staffed, management not supportive and in denial of the situation. Staff do the best with what they have and could do with a little more training. Could benefit from learning from their sister facility in Pascoe Vale South. Facility is bright and airy , however little activities are available for the residence. It has so much more to offer and just needs management to treat it much more than a buisnes.

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Wishnmee

Jul 10, 2014

Seen many aged care facilities having worked in the industry ... Fair service but could be improved

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Tmurphy30

Jul 4, 2014

Facility: Craigcare Berwick

I find craigcare to be of a very high standard as far as care goes the people are lovely , kind and honest . The new building for low care is wonderful however the high care is much older and more clinical .there has been refurbishment done within the last year and this does make a difference . Those people who are in high care get the treatment they need and I understand that it needs to be as it is for high care patients . My father in law is a low care in high care due to not having a bond ,this I find sad because every one deserves to be comfortable in there last years . So my main gripe is that those without money have to go into the high care section

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Mark72

Mar 12, 2014

Facility: Craigcare Maylands

Was looking for a bed for my father. Staff were very informative.

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Molly4410

Jan 13, 2014

This nursing home had pleasant surroundings. It provides a smaller community feel as it only accommodates 30 residents in the low care facility. This ensures residents have an 'at home' feel. There are pets (cats/a bird) on site, a meals and sitting area and a lovely outdoor area

Was this review helpful?  1