Estia Health Residential Services

Caring for the elderly has its challenges, staff and management vary enormously just as in other professions. Whilst some things have been missed with my parents, particularly my father because he had some dementia, and it was disappointing, no one can expect 100% all the time. When my father was dying some staff who had been close to him came in to say goodbye, I was astounded by their genuine empathy and fondness for my father when you consider how often someone in an aged care facility would pass away and their concern and care for our family. In an age where abuse in nursing homes is a hot topic I am pleased to be able to say to date our family has not suspected or observed anything but appropriate care for our parents.

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Staff are pleasant, happy, very caring and friendly to residents, family and friends. Very professional.

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The staff have been excellent in their caring and understanding. The whole intake process was extremely daunting for the family and there was a constant change of staff and lack of communication which made everything more complicated than it needed to be. The actual care staff have been excellent so far.

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My mum was in care for 12 months following a psychotic depression breakdown, after a long hospital stay in a mental health unit. Facility staff were mostly good however not trained appropriately for mental health issues in aged care. They only had one mental health nurse visiting weekly and one RN per floor per 20 residents.

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I would recommend Estia health Goldengrove to any one that is needing to place someone into age care , their level of care is excellent couldn’t ask for more.

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Inexperienced staff Not enough staff to number of residents Management not interested in family's concerns.

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My mother who is 96 has been at Estia Aged Care in Elizabeth St, Oakleigh East. She has been there now for 6 years. I have found the care to be excellent, extremely thoughtful, kind care. They always ring me every month, they act on my concerns. My Mum came in very ill and over the years she has developed mild dementia. She is enjoying the entertainments and activities and yes is bored sometimes but mostly very happy. I am so grateful for the excellent care at this place. I visit every two - three days and I am an active carer for my Mum. My partner is 72 and very ill with lung cancer and other problems and he is now there also receiving different care and different challengers. It has upset me very much to hear of the awful stories of aged care problems, yes it is not a perfect system but it is what it is.

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Most disgusting facility ever. I wouldn,t send my worst enemy there. They look after your loved ones when you are watching them and ignore their existence when you leave. They treated my elderly mother like she was a nuisance , didn't clean her properly, made her sleep on the floor in case she fell, turned her monitor off at night so they couldnt hear her and if she didnt eat her breakfast due to being still asleep, took her meal away and made her wait until morning tea. This place is short staffed, very nice on the surface or if you are in respite, and once your loved one is booked in,,,,,,forget to care for them...They are too busy getting another new resident.

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Very unhappy with process, service, follow up regarding my Mum and Aunt being residents in low care facility. Also unhappy with knowing where to complain or get assistance from MyAgedCare.

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I’ve had experience of workin in a facility as well as my Dad recently spending time living in a facility. Both have been fantastic with awesome staff who want to look after the residents to the best of their ability. It is such a pity a few bad people have put all centres into the spotlight.

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I was recently on four corners my mum was abused at estia health Epping. It was a horrible experience. I am suffering from this and will never recover.

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We had a relation living at Estia Manly Vale for about 6 months and in that time we felt secure that she was being well treated (although one of our family had reservations about one staff member) but on the whole we were happy, she became a very different person, was a problem for the home and this from a very intelligent woman - we were more concerned that the home wouldn't be able to manage her so were pleased when they took extra steps to make sure she was secure but not restraint. Moire Berman Manly 25.10.'18

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My mother has been in residential care now for just over 12 months. She is looking so much healthier and happy since being there. I tried to place her in care for a while as dad died 6 years ago and mum was gradually going down hill but she just wasn't going to admit she needed help.

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More personal carers to shower and cut nails etc and to help with dressing and makeup would be good. That way the clients are not rushed.

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My mother was in a Nursing Home for 3 years. While the staff were generally caring, the poor staff/patient ratio did not allow them to spend quality time with residents. There were 3 managers in 3 years, the most recent did her best and was very caring and professional. My mother did not have dementia and at times found she was 'talked down to' and treated as if she did. I saw evidence of that as I was a regular visitor. It is also difficult for residents to hear, understand and communicate effectively with nurses/carers whose 1st language is not English. I also found the billing process very confusing whereby I was constantly querying monthly invoices - in 100% of contact with their finance area I was found to be correct. I am pleased that this industry is being investigated as there are a lot of people making a lot of money at the expense of the elderly - and we're all going to get there one day! Our aging loved ones deserve every bit of care and respect as do our children.

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When visiting my mother in law , it felt like family staff knew her as an individual. We always felt welcome to visit. Grandad spent most of his days there and he always felt welcome

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The building and surrounds are lovely. Most staff are great, skilled and warm. The food is fair- fairly good while some meals are good. There is a strong biomedical model with emphasis on routines and processes instead of being a true person -centric model. They do try though. Also there are no heaters in the bathrooms which are very cold. All in all- good care and good staff.

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Nice staff. Told mum would have a single room but we arrived to find she was sharing. Not exactly a good start. Nursing staff were caring. Not a great deal of outside area.

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After putting my father in a nursing home due to our concerns of his health he clearly didn’t want to give up his independance. After visiting him everyday for a min of 2 hours to settle him in, they done the unthinkable uped his oxygen dose without doctors orders and left him unsupervised to which it caused him to slip into a coma and was unresponsive my father died that night. Was put into a nursing home with the box ticked High Care and yet for the 12 days he was there I was helping him through out his feeding drinks walking etc he died 12 days later due to undue care shortness of staff. Im now without a father and I still have unanswered questions.

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Mum and dad loved the staff and the meals were lovely if I had to find something to complain about it was I didn't get a lot of feedback on what Mum and Dad were up to during their stay, perhaps this was my fault for not actually asking it but they will definitely be going back to stay again

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