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McKenzie Aged Care Group

16 businesses total

McKenzie Aged Care Group

  • 1/240 Bay St Brighton VIC 3186
  • Phone - 1300 899 222
  • 57 reviews
3.8 (57 Reviews) Average Operator Rating


Jul 5, 2017

I would not recommend Charlesbrook McKenzie Aged Care in Templestowe ( formerly Embracia). My mother was there for sixteen months and unfortunately the quality of care deteriorated during that time after McKenzie took over from Embracia. Unfortunately the new management are not interested in the residents. There is a strong commercial focus.Too many staffing issues. So many caring staff members left. Too many agency staff. Thankfully, we moved our mother to another facility as her health was deteriorating rapidly at Charlesbrook because of substandard care.

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Apr 20, 2016

Understaffed and under skilled. They were very good when our Dad was dying

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Apr 20, 2016

Some of these questions are hard to score I have nothing against the staff they are understaffed so there for the care is not up to par. They are not around to know if person needs to be taken to the toilet. Unfortunately people need to be put in care but I would never recommend it. Again can not name facility as there has been 3 different story owners since my relative was put in there. So my only conclusion is that there is big money in these places for owners they move in do a whole lot of unnessary alterations at a big cost but no extra staff or better food for the resident. The particulat place my relative is in is only 8 years old.

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Mar 15, 2016

My 92 year old mother has been a resident at the Terraces for 5 years.Its the happiest I have seen her since the death of my Dad in 2001.She delights in showing her family around the premises,meeting her friends

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Mar 14, 2016

As far as can tell all possible care is taken of my friend -however some staff attitudes upset my friend and some staff make her feel very uncomfortable when they are personally caring for her. As forgetfulness gets worse it must be frustrating for staff to be asked the same thing over and over.

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Mar 14, 2016

Beautiful and very homely just like nans house before she went into aged care. We are happy and not so stressed now that we know nan is being looked after and she is safe.

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Mar 9, 2016

I have my mum in Aged Care. The facility is nice and bright, the older rooms are very small. The new rooms are bigger and a much better layout. The care from a couple of the staff is fantastic but then some don't really care, it's just a job to them. The food in the facility is not what I think is suitable for the residents.

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Feb 10, 2016

Substandard care, lack of staff and ineffective management make this a poor choice for anyone looking for quality in aged care (or any care for that matter) If you love your friends or relatives....LOOK ELSEWHERE!!!

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Purple Unicorn

Dec 30, 2015

We couldn't be happier with Lynbrook Park. The staff are friendly and caring and the facilities and services provided are first class. We feel very safe and happy knowing our dad is in such a wonderful place.

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V. Harris

Dec 23, 2015

My Mother has been a "resident" at Embracia in Lynbrook Victoria for over three years now. She suffers with Dementia and is High Risk now. I have nothing but admiration for ALL the staff Embracia. The nurses are heaven sent lm sure as they treat each and every individual with the love and respect and dignity they deserve. The residents are very well cared for and no request is left withheld. When my Mother moved to Embracia she was able to take her much beloved pet Bess (Cavalier King Charles Spaniel) until Mum couldnt care for her. Both Mum and Bess benefitted by not only the love and cuddles from all her admirers but she lifted the spirits of many of the residents who had left their beloved behind. Even the manager of the home would bring his much loved furbabies to the office each day. The welcoming staff are always ready to listen if there are any issues...both good and bad...and the nursing staff are so compassionate about their everyday life as a nurse working with dementia and respite patients. I must admit l felt so guilty and ashamed of myself not being able to care for my Mum longet than l did but l soon put my heart to rest when l could sre the improvement kof 24:/7 care. No one could ever fault the cleanliness of the facility from the state of art kitchen, where fresh meals and suppers are made, to the hairdressing salon, the picture theatre, the cafe, the beautiful gardens etc etc. They also have a beautiful bus for outings if the residents want to partake of an outing. My family and siblings do not have one regret about this facility. We wanted the best for Mum and we have certainky found it with Embracia. We would thoroughly reccommend this facility for anyone contemplating full time or respite care.

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Dec 18, 2015

Great place for aged care, mum loves the place, kind and considerate staff, spotlessly clean and a loving and caring environment, would highly recommend to anyone looking for a place to call home for their family members.

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Dec 9, 2015

Facility looks good but poor staffing, poor management and poor personal care make this a poor choice for anyone who cares for the elderly. Staff treat residents like a pieces of meat rather than people. A sad state of affairs.

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Annie Gurkin

Dec 8, 2015

They made a stressful decision into a very positive experience. All staff involved were respectful, professional , just plain wonderful.

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Sep 30, 2015

Every visit we see the care and concern for my mother by the staff, her room over looks a garden which she enjoys. They have a number of pets and allow pets to come visit with family, the facility is clean and fresh always. A very modern facility with everything needed for my mother to get all her needs met, physiotherapist, hairdresser, craft room, theatre and weekly activities to ensure she has access to an ongoing good quality of life

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Sep 29, 2015

My mum was only in there a short time and the few times I visited I found her by herself she wasn't eating and eventually when she passed away I was ridiculed for not collecting her belongings immediately that person was the director at the time and certainly showed no empathy at all.

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Sep 17, 2015

Everything looks wonderful the decor is lovely but that is where it ends...there is obviously a huge staff shortage that left my 93 yr old parent continually left for hours in a wheelchair in their room with no access to buzzer, water, phone, reading glasses, tv remote.My parent is unable to stand,walk or re-position themselves, this became very frustrating

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Aug 14, 2015

Parents here for 3 years. Top Rate. Wonderful Staff

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Jul 28, 2015


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Jul 25, 2015

My mother has been a resident at Glasshouse for three years and I have to say the care could not have been better. She loves it and the staff has been wonderful. Change of owners has not changed the quality of care or service. Can't praise this facility enough

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Jul 10, 2015

Well cared for

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