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Opal Aged Care

63 businesses total

Opal Aged Care

(3.5)
  • Level 27/135 King Street Sydney NSW 2000
  • Phone - 02 8241 1600
  • 183 reviews
3.5 (183 Reviews) Average Operator Rating

Karolann1514

Mar 17, 2016

The facility is old and really needs updating. The communal bathroom facilities are separate to the bedrooms. Most are shared rooms, though there are a few singles. The food is of a low standard. The staff are nice and give the place a family feel. Overall if you're ok with an older facility without mod cons, you'd find the place acceptable.

Was this review helpful?  1

Murphy1049

Mar 17, 2016

Facility: Opal Raffin Place

Agree with 5 star facility and no star care factor! Management only geared for profit, you can only enter this facility if you go into extra services costing an extra $30 per day, with the assurance to be transferred out of extra services at the next available vacancy. This is all words with no substance, you are fobbed off and forgotten with zero communication, I can't even get the Manager to respond to an email confirming her verbal assurances given in a face to face meeting, once they have you paying for the extra services that is where you will stay until your funds run out! Don't believe a word they say, just lip service and false promises to get your money!

Was this review helpful?  10

Karlie2459

Mar 17, 2016

Facility: Opal Seahaven

my experience with the aged care system is that it has become to orientated towards financial gain for the company and a lot less care towards clients. The aged and their wellbeing has been forgotten in the sceme of things and with cutbacks to staffing and no ruling on staff ratios to clients the facility can operate on skeleton staff, which results in overworked staff and burnout. The meals are horrible with the serving of tough cuts of meat and meals that half the clients havent even heard of, l have concern for the nutitional value of these meals as half the time they cant eat their meat so they survive on maybe chips and beans. They suffer from a lack of stimulation in their day to day activities as they sit around going stir crazy, and suffer from depression. The facility tends to lean towards their outward appearance to the public than whats behind closed doors. l know for a fact that staff are very much overworked. Most of the staff that work in these facilities are dedicated to the wellbeing of their clients but are under the control of the beauracracy, staff feel discouraged and so many leave the industry because it becomes such a negative environment. Management do not act on client or workers concerns in a timely manner and things go on for far too long they are not taken seriously enough, too many times concerns are brushed off rather that deal with them.

Was this review helpful?  2

Wiley9541

Mar 16, 2016

Facility: Opal Gracedale

My 95 year old mother is here and seems to be well cared for and as happy as can be expected as she has dementia. Her own doctor visits every 2 weeks and now she has settled our family take her out for a few hours each week but she doesn't remember even an hour later. The staff seem to look after her and she thinks she is running the place. As long as she is happy and being cared for with meals etc. that is the best we can do. The staff are all very kind.

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Xavier3561

Mar 15, 2016

Facility: Opal Armadale

Made a positive improvement to my mother in law happiness and well being she took an active part in the entertainment that was offered

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Westley1436

Mar 15, 2016

Facility: Opal Kirra Beach

Friendly and very caring staff

Was this review helpful?  1

Ocie608

Mar 15, 2016

Frustrating that my relative has been here for 16months and still stuck in high care which she clearly is not. This is becoming detremental to her well being. There is some really good staff but unfortunately these are being let go. The food does not even rate 1 star. A classic example of looks can be deceiving. The faciliy looks lovely BUT and there are lots of them.

Was this review helpful?  1

Brice1445

Mar 15, 2016

Facility: Opal Glenmere

Food is poor!

Was this review helpful?  1

Rubie5464

Mar 15, 2016

This Age care home is 8yrs old and mum has been there for 7 and a half years. It does have its ups and downs but it does have all the modern facilities you could ask for. Mum is 87 yrs old and one of her wishes is to go on a cruise .

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Athena4010

Mar 15, 2016

Facility: Opal Glenmere

Clean and friendly and caring but still depressing

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Margarete9905

Mar 14, 2016

Facility: Opal Coffs Harbour

Our mother is in an aged care facility. All good except the food. So much food is wasted because the majority of residents won't eat it. We buy food for mum

Was this review helpful?  2

Kurt8540

Mar 14, 2016

Facility: Opal Lakeview

Mum's nursing home was taken over by Opal, since then it is just a business not a care facility. Mum's health has suffered and good staff have left so there is no consistency in care. Trained nursing staff are stretched to the max. Even the gardener only gets one day a week work to try and maintain quite extensive grounds. All I want to see is that All residents are cared for regardless of their income.

Was this review helpful?  6

Arlie4608

Mar 11, 2016

Poor staff over worked...chasing their tails constantly trying to answer those never-ending buzzers which all patients have to endure 24/7...so very annoying to all...noise pollution extreme. Medication EXTREMELY IMPORTANT for PARKINSON'S PATIENTS is rarely administered on TIME!!! Patients being left on toilet waiting for assistance for far too long!!! You only have to visit the facility and ask patients or their loving relatives and visitors about their grievances if you really cared...however any complaints usually fall on deaf ears!!! 😡 When Centres who send staff out to THIS particular OPAL for work experience refuse to do so then there is something very wrong!!! Let's see what input you have.😟

Was this review helpful?  3

Missouri283

Mar 11, 2016

Facility: Opal Denhams Beach

Staff did their best, but not enough of them to care for the number of residents, left a lot to be desired at times.

Was this review helpful?  1

Eva5652

Mar 10, 2016

Facility: Opal Endeavour

My comments on my mums nursing home are excellent she is very well cared for there and the staff are very helpful

Was this review helpful?  4

Ellie2285

Mar 3, 2016

The staff mostly seem quite dedicated, however the staff:patient ratio is much too low. Not all required care can be attended.

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Doug4051

Mar 1, 2016

Facility: Opal Bathurst

Overworked and squashy at dining time.

Was this review helpful?  1

Vito5572

Feb 24, 2016

Facility: Opal Hillside

My grandmother has been a resident here for some time. She started with her own apartment and is now in a ward of 4. The apartments are very nice and contain a good size bathroom, balcony and kitchenette. Coffee and tea facilities are provided daily. The social activities appear regular and there are regular outings. Previous reviews on this site were correct in that the place was neglected. This has since improved considerably. Particularly the food and care in the high dependency area. There are some issues that are not so easily fixed however. There is one bathroom between several wards. It goes without saying that old people do nothing fast. My grandmother feels pressured when using the toilet as others are waiting. The staff are genuinely caring however there is a feeling of institutionalisation. The visitor facilities when you come for a visit need attention. All this aside, Opal Hillside delivers a good level of care for a very affordable price.

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Mabelle9811

Feb 23, 2016

Facility: Opal Lourdes

Opal Lourdes runs the nursing home and another accommodation within a larger retirement village which is run by another company. This review is about the Opal side of the operation. The buildings and grounds are good. Many of the staff are helpful and kind, however I have given the staff and care only 2 stars because of the abysmal state of the management. There is no continuity of care, inadequate training, and a management supervisor who has made the life of patients and the long term staff very difficult. The facility received a high rating a year ago. However it was after that Review that Opal took over. They removed supervisors and changed shifts, staff left, and the continuity of care was gone. New staff are inexperienced and untrained and clients give up on repeating to the stream of carers their most basic needs that the facility should know. They have pressed families to have all medications provided through a pharmacy with a relationship with Opal, which means that all medications are charged at the highest possible rate. This has also broken the continuity of relationship by familiies with their local pharmacists who have known their relatives and dealt with their medicatoins for often decades. A simple example is that dinner starts much earlier, because this suits the staff, but not the clients. The strain and anguish on people within the facilities and their families has led to this now being a place of very low wellbeing and overall quality. Family and clients are afraid to speak out, as are the good caring staff for fear of the management. I would recommend if possible that you avoid a "for profit" facility run by this company given our family's experience.

Was this review helpful?  2

Wilbert3987

Feb 1, 2016

Facility: Opal Varsity Rise

Absolute disgrace. Do not go anywhere near them. Incompetent and lack any form of compassion. Money hungry.

Was this review helpful?  4