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SummitCare (Australia)

9 businesses total

SummitCare (Australia)

(3.2)
  • 5 Bass Drive Baulkham Hills NSW 2153
  • Phone - 1300 685 548
  • 22 reviews
3.2 (22 Reviews) Average Operator Rating

Kaycee9670

Jun 5, 2015

My Grandmother was in our local Nursing home for just less than 2 years before she passed away. We found that there was a lot of wonderful workers there, from Nursing staff to the cleaners. There was also a lot of not very helpful staff members. My Grandmother worn hearing aids and twice the aids were lost. The staff saying my bedridden Grandmother had lost them. After spending the thousands of dollars and replacing the aids they reappeared in the nurses locked up medication room weeks later with no explanation. We also took all of her laundry home as the hash chemicals that were used in the homes laundry it was ruined her clothes and left them in a dreadful state. It also left a nasty rash all over my Grandmothers body that had her itching ber body and drawing blood. We also had 2 hospital trips due to falls. My Grandmother told us on one occassion that she had had a fall after being left in the bathroom unattended. When we asked about this we were told there had been no fall. Later that day we noticed dry blood on the arm of her cardigan. Having a closer look there was a nasty gash that needed stitches. So for a NO fall she now had to have stitches in her arm and also had a very bruised hip. She then spent the next week in hospital.Our faith in the centre was swindling fast. As a Family we always had someone to visit and sit with my Grandmother each day to help with her feeding and general wellbeing as there were times that she had been missed at meal times. Having said these negative things I would also like to point out that it wasn't all bad. I just think the bad things can sometimes out weigh the good and they always leave a bitter taste in your mouth. I think the staff are run off their feet sometimes with the amount of elderly they are to look after. I wouldn't want their jobs. I think it takes a special person to look after our aging family members in a way that they too would like to be looked after. Some are VERY good at their job and some would be better suited elsewhere.

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Nowlan

May 15, 2015

The staff at the aged care facility I visited regulary over 12 months took more care of the plants than the patients

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