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Melbourne, North: ... a boutique style 30 bed aged care residential facility, located in the vibrant ... specialists, on-site management with exceptional aged care expertise, and an intimate, comfortable ...

Melbourne, East: ... tradition with excellence of nursing care and service and attention to ... mother has been in an aged care facility for almost 6 years. She ...

Genevieve Berenyi Apr 18, 2015
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My mother has been in an aged care facility for almost 6 years. She has been beautifully cared for! I believe this has extended her life by many years. issues are dealt with quickly but my predominant comment is that the care is beautiful!

Melbourne, Bayside: ... aged care facility overlooking the beautiful Hopetoun Gardens in Elsternwick, Melbourne. We provide low care ... to age in place without the need to move between facilities or ...

Lew9965 Jun 26, 2016
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Do not be deceived by appearances - the building has serious flaws. My parents have lived there for 1 year, in 3 different rooms. In each room, voices and tv from adjacent rooms are clealy audible. This is made worse by the fact that seriously demented patients are not separated from the rest of the residents. In one of the rooms we have experienced, the neighbour talks loudly to himself during the night making sleep impossible in the adjacent room. Staff have advised that this has been an issue for the six years the demented patient has been a resident, yet nothing has been done. We have been complaining about these issues for months. The only response has been to loan my mother alternative rooms whe available There is also noise transmission between floors. The resident above my mother's room goes to bed very late, and thinks nothing of showering at midnight. Every footfall and door closing is clearly audible in my mother's room, meaning she is woken every night. The top floor is also extremely hot summer, necessitating the constant use of cooling, yet not all bedrooms have effective cooling. We have been complaining about these issues for months. The only response has been to loan my mother alternative rooms whe available or to offer her a smaller room as a permanent move. No attempt haas been made to fix the problems with the sound and thermal insulation, which means that the next resident of th3affected rooms will be in the same situation as my mother. The facility charges extra services, currently in the order of $50 per person per day. The extra service charge increased by 7% last year. I fear that this will be the norm, meaning the extra service charges may soon exceed the basic daily fee. My parents often ask me what they are getting for $700/week. The answer seems to be a weekly trip in a small bus, trips they really enjoy, but which are not worth two economy airfares between Melbourne and Sydney. The extra services charge certainly does not ensure high quality food. Residents frequently return food to the kitchen because it is inedible. My mother needs a low fructose diet which, on entry, the manager assured us they could provide. There is little evidence that the kitchen staff can spell fructose, let alone provide complying food. Another resident is struggling because the facility does not provide her with the vegetarian diet she requested and, again, was assured would be provided.

Melbourne, East: ... experience or caring carers. The carers may have Cert 3 in Age Care, but majority ... elderly. Would not recommend this facility. The meals are not always ...

Haylee4878 Apr 23, 2015
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The lack of care is deployable, they are not suitable for medium to high care. Even though they say they are. The carers do not always respond, nor in a timely manner. There are not enough permanent experience or caring carers. The carers may have Cert 3 in Age Care, but majority of them have no experience or understanding in looking after the elderly. Would not recommend this facility. The meals are not always on times, and can be cold or sometimes not delivered to those who cannot get to the dining room. Currently undergoing change of management can only hope the care improves. The money you pay to enter this facility does not provide you the care that you would expect.

Hank5485 Jan 15, 2016
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Not suitable to look after low or high care. Manager does not listen to residence concerns. Should not be accredited as the care is not there.

Melbourne, South East: ... people, their families and carers across Melbourne and regional Victoria. Supported by ... size compared to a few facilities Iv'e seen. The good thing ...

irene82 Feb 27, 2014
1  2  3  4 5

A friend of mine recommended me to check this facility for a suitable home for my mother in law because of its nice garden at the back. On the day, I was a little bit disappointed because I rang to book for a tour only to go home without any brochures and other necessary information because they don't have enough ready ( manager's should always be ready for this especially with inspection bookings on the day). The place is huge but doesn't have a proper reception area so when I entered, it was a bit confusing where to go and who to asked. There were no couches or chairs either close to the entry door where visitors can wait before they get accommodated. This facility is pleasant and huge with high ceilings but seemed a bit dim and dark even though the lights were on. They don't seem to have an appropriate equipment rooms either because hoist machines and standing machines with a few wheelchairs were scattered around the hallway area. A potential hazard for residents walking by the hallway. The activity area is big and colorful where residents were playing bingo at that time. Every residents have their own private rooms and ensuite. It is a bit smaller in size compared to a few facilities Iv'e seen. The good thing about this place are their adjoining rooms for couples to occupy. I adore the garden at the back and its view. I also love their lifestyle program wherein every resident is given an opportunity to go to Bunnings and pick their plant of choice and have it planted at the backyard. I saw some capsicums, tomatoes, rockmelon and lemons. For residents who love gardening, this is the perfect place for you. They also have chooks at the back of the garden. This facility gives you a country home style feel.

Rebeca226 Apr 20, 2016
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Homely welcoming and great staff se feel good placing dad there.

Melbourne, Bayside: ... people, their families and carers across Melbourne and regional Victoria. Supported by ... community in-home support, residential aged care, retirement living, dementia care, respite services and ...

Melbourne, South East: ... people, their families and carers across Melbourne and regional Victoria. Supported by ... aged care, retirement living, dementia care, respite services and veterans' home care. The facility is ...

carltonfan1967 Nov 03, 2014
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The facility is quite good and new in appearance with all the residents that I saw appearing to be well looked after and comfortable however. It did seem however that for the money that they paid more of an effort could be made for the residents facilities. This could include having Wi-Fi other internet available, apart from two computers which apparently often didn't work. Also there could have been made available books, magazines and videos for residents to use in the privacy of their own rooms. Apart from this the facility was quite good and nothing like some of the horror stories that you hear about nursing homes.

Annabell8994 Oct 04, 2015
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This is a very good nursing facility .The staff is excellent and the very few inadequate carers are easy to spot.The care given to residents falls short of ideal only because there are not enough staff.Although there are a number of lifestyle carers ,some are not fully aware of the very special needs of dementia patients.In my humble opinion there really is no lifestyle ,but all residents seem to be peaceful in the very least.

Korbin5986 Oct 07, 2015
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The residential care facility I am very familiar with has the potential to be the best around.Great staff and management are stalled in their efforts by the lack of staff ( funding) which leaves the residents lacking in some areas.

Riley8349 Nov 26, 2015
1  2  3  4 5

I think this facility is as good as possible under the funding it receives from the government. The staff do as well as possible,but at times fail to give proper care when short of staff or time.There are a very few carers who should not be working in a dementia ward,as where my husband lives,for they do not have either the personality or training to do so.I am so grateful for the many talented,dedicated,hardworking and cheerful carers who persevere in care giving.

Evalyn1166 Nov 11, 2016
1  2  3  4  5

On the whole the care and consideration extended to my mother was very much appreciated by my family. Food could have been more varied at times. Her clothing, bedding and room always looked neat and spotless. Visiting was always a pleasure and staff seemed to work as a happy team to make residents as comfortable and settled as possible.

Melbourne, North: ... people, their families and carers across Melbourne and regional Victoria. Supported by ... community in-home support, residential aged care, retirement living, dementia care, respite services and ...

Melbourne, South East: ... people, their families and carers across Melbourne and regional Victoria. Supported by ... community in-home support, residential aged care, retirement living, dementia care, respite services and ...

Novella3409 May 06, 2014
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The staff are very Carering. The food is very good, haven't ever seen party pies or sausage rolls on menu. I would recommend this aged care home for your loved one.

Chad2226 Nov 10, 2016
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A friend is in care following a brain haemorrhage.. She had been in a semi comatose state,peg feed,unable to speak,unable to eat ,a catheter in place for nearly 2 years. In September,my friend spoke ,is now eating ,able to feed herself . The care has been excellent ,and my friend says.,"kind". However the down side ,and no fault of the care providers,is there is absolutely no chance of ANY rehabilitation.. She is only able to get out of bed every 2nd day ,( probably staff short), My friend needs rehabilitation,she can lift her limbs,appears to have no dementia ,but she needs to sit upright to strengthen her back ,so that she can commence rehab in a centre.. So the care is very good,but it truely appears to be a place with no chance of recovery or changing your circumstances.. Maybe this is how the care centres are,one size fits all.

Melbourne, Mornington Peninsula: ... people, their families and carers across Melbourne and regional Victoria. Supported by ... aged care, retirement living, dementia care, respite services and veterans' home care. Advertising. Rosebud facility. ...

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