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Statement of Aged Care Reviews in Relation to Recent ACCC Fake Reviews Prosecution

Statement of Aged Care Reviews in Relation to Recent ACCC Fake Reviews Prosecution

Statement from Aged Care Reviews Pty Ltd
2 July 2014

Aged Care Reviews exists to assist families looking at making an aged care facility or in home care provider choice. We aim to provide timely, relevant and insightful information in relation to the quality of care provided at Australian aged care facilities, or provided through accredited care providers.

Aged Care Reviews applauds today’s announcement from the Australian Competition and Consumer Commission on the initiation of action against a franchisor who, it is alleged, has attempted to systematically submit fake reviews to online review websites.

As an Australian based company, Aged Care Reviews works within the framework of the Australian Consumer Law. A prohibition against misleading and deceptive conduct is one of the cornerstones of market regulation in Australia.

Aged Care Reviews accepts reviews from members of the Australian public. We also work with aged care operators to assist them to encourage their residents and families to submit genuine reviews that reflect the experience of residents and their families. Regardless of the source, every single review submitted to our site must meet our strict Content Guidelines, and is passed through our Suspicious Content Detection Algorithm (SCDA).

In addition to the SCDA, Aged Care Reviews conducts regular audits of all reviews on the site to detect patterns and content that would indicate an attempt to systemically upload fake reviews.

Any person or organisation can notify Aged Care Reviews of their suspicions against a review or set of reviews, by using the simple notification buttons placed on each and every review listing page.

To date Aged Care Reviews has not had cause for concern in relation to any systematic attempt to generate fake reviews, but would equally have no hesitation in reporting any instance to the ACCC for appropriate action.

Hawthorn, Victoria
2 July 2014

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