Aegis Shawford Lodge

I speak on behalf of my entire family when I say we are proud of the care, compassion, knowledge and experience that Shawford Lodge in Innaloo provided to my Grandma at her time there. Sadly my Grandma passed away on 27th March aged 98, but for the 2-3 years she was at Shawford Lodge the staff did everything they could to support my Grandma 'Ronnie' in whatever way possible which I witnessed on many occasions as I was there almost every week. They all have such caring hearts and showed genuine care, compassion and support to my Grandma and every other resident I saw there. I don't understand how some people could write such negative reviews because anyone can see how caring the staff are and how great Shawford Lodge treats their residents along with the people visiting them. Shawford Lodge is organised, clean and well maintained. They hire the right staff with the right knowledge, training and personalities to ensure our loved ones are looked after. Thank you Shawford Lodge, not only did my Grandma say how nice you all were to her, but we saw it ourselves in your caring actions to her and others every day. I will recommend Shawford Lodge Innaloo to all our family and friends who seek advice on nursing homes. God Bless You Shawford Lodge and your lovely staff. You made her final years much more comfortable and I will never forget any of you for the genuine care you showed in supporting my Grandma, xx

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I agree with Megan, that the standard of care here is very low. The staff are generally a caring group, but on the weekends there is very few staff. I was there after a concert on a Sunday, and I wheeled my Mum back to her room. 45 mins to an hour later, when I walked past where the concert had been held, there were still about three quarters of the residents in wheel chairs waiting to be moved to their rooms or somewhere else. After about 5 months of Mum being there I tried to get DBMAS to come in an make an assessment because I was concerned that she was becoming less mobile. They recommended aromatherapy, but there was all sorts of reasons why this would not happen. When I asked to see facility manager, I was told that she could find me another placement for Mum if I was not happy with the situation at Shawford. A great way to treat someone with advanced frontal lobe dementia. In the whole 2 years and 4 months that Mum was in Shawford care, there was no attempt to have a family discussion about her health. Finally, after many comments about her shortness and wheezing of breath, we were asked if we would like to view her care plan. I agree also with Rebekah that Shawford is mainly interested in getting money, and with the minimum amount spent on clients. I was extremely surprised when found out that there was no occupational therapy budget. They, and clients, made Christmas and other cards to supplement buying for their projects. I would be prepared to take an oath in court that these matters mentioned above are true and correct.

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Both of my Grandparents reside at Shawford Lodge in Innaloo. The quality of the facility itself and the exorbitant deposit required to secure a bed, leads one to think that their loved ones would be receiving the very best care. Unfortunately this is not the case. I have to repeatedly request that staff perform the most basic of care and despite multiple meetings over the past 3 yrs, I continue to have to do so. I could only recommend this facility if you hate your family member and wish to pay large amounts of money to make them suffer the indignities of not being showered regularly, not have their finger and toenails maintained, or their teeth cleaned for so long that you can see the build up of plaque (not to mention smell it). It is heartbreaking to see and deal with this on a regular basis instead of being able to relax and enjoy the time you have left with the family member you love dearly. Places for beds in Aged Care Facilities have waiting lists and are hard to get into, make sure you choose better than I did!

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Don't go here. Quality of care low - run as a money making machine only. Looks good from outside, was advised by hospital nursing staff to look at care level before going to this facility - they were right. Manager was interested in sales, not people. My mother was left sitting in a chair for days because they could not even provide a walking aid, not even a simple frame.

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