Staff are caring and empathetic, they are approachable and listen to concerns and action is taken when concerns are raised. Even when short staffed they work hard to care for all residents to ensure they know they are there for them..
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W.McInnes-Fogg
2 years ago
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Jesmond Grove is a hidden jewel. Staff …from the liaison officer, Helen, and front desk staff to the nurses and careers( I wish I could name them all) as well the most energetic and organised Bev, the program organiser, are welcoming, friendly, caring and go out of the way to provide a home away from home for its residents. The care my mother receives is outstanding. I can only hope that if my time comes to go into care there will be a Jesmond Grove.
W. McInnes-Fogg
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Thelma768
5 years ago
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I’ve had 2 family members in this facility over the last 8 years and I’m very pleased with the level of care they have received.
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DawnMcl
7 years ago
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The care my mother received was excellent. Our family will be forever grateful for the kindness, love and care given to Mum.
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angnrick
10 years ago
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Staff are very nice...quality of food very good...rooms very modern..care is good...
Jesmond Grove is an 86 place residential aged care home providing accommodation for 86 residents, including general, dementia specific and dementia secure care. The home has been awarded a number of Better Practice Awards together with being named as a winner in the Positive Living in Aged Care Awards in 2013.The quality of care provided at Jesmond Grove is enhanced by the provision of a stimulating lifestyle and wellbeing program. The home has also implemented the 'Nostalgic Pathways' project. The objective of this project is to improve the mood and increase positive social and environmental interactions for residents living within the dementia specific wings of the home by modifying the environment, both inside and in outdoor areas via a series of 'activity nooks'. Jesmond Grove has been designed to allow for the inclusion of many communal areas where residents can enjoy the company of other residents, family and friends and participate in group activities.