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Anglican Care Warnervale Gardens Hostel

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(22 Reviews)

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Review Anglican Care Warnervale Gardens Hostel
1 reviews sorted by Date Rating Type
Flavie5517 Dec 03, 2015

My mother who recently passed away was in a dementia specific aged care facility. I found although 99.9% of the staff were wonderful they were very understaffed which meant the quality of care wasn't as it should be. Especially on weekends where there was minimum staff and no RN onsite. My mother went through stages where she wouldn't eat or drink. Some staff members made a genuine effort to encourage her but unfortunately because of staff numbers this was not always possible. She lost weight rapidly and was often dehydrated. We made an effort to be there at meal time so she would at least eat something with help. Also there was little to keep the residents occupied. Many times I observed people nodding off in front of a tv which was way too small . This was not the fault of the activities officer but a funding and staffing problem. My mother was a very sociable person and although she had dementia I am sure she would have been much happier had she been kept busier. Something other then bingo which was run by volunteers almost daily. I also feel more could have been done to manage my mother's pain. Although on a pain patch it obviously wasn't strong enough. We were not happy with the GP so called in a geriatrician but unfortunately we only saw him once. In hindsight we should have asked to be informed when he would be there . I feel he wasn't given a true picture of her physical health. There is only one RN there and to my mind is overworked and is responsible for making very important decisions regarding the residents health. The manager is also an RN BUT I don't think she is very proactive at nursing although to be fare maybe the RN consults with her. My mother was taken to hospital after a fall. Nurses described her physical condition as poor and she was dehydrated. I understand that with dementia they may forget how to manage a knife and fork or to drink but I think if that's the case they need to be helped. If staffing is a problem then they need to be calling for volunteers to help those unable to feed themselves at meal time. Much food was wasted because residents couldn't manage on their own. In saying all of this the majority of staff treated my mother with care and respect.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Anglican Care Warnervale Gardens Hostel

Warnervale Gardens is a residential aged care home, providing accommodation for 66 residents with varying care needs, specialising in dementia and respite care, with provision for married couples.Operating since 2005, the home has gained an excellent reputation in the local community for the quality of care it provides.The quality of care provided at Warnervale Gardens is enhanced by the provision of a stimulating lifestyle and wellbeing program. Anglican Care also has an active community of volunteers, with many volunteers providing additional services and new friendships to the residents at Warnervale Gardens.Warnervale Gardens is an architecturally designed service which includes many communal areas where residents can enjoy the company of other residents, family and friends, participate in group activities and concerts, or enjoy some quality 'alone-time'. The home is known for its wide corridors, high ceilings and natural lighting.

Available Rooms

Room Name

Single Rm with ensuite & views

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

19

Room Description

These spacious rooms include individually controlled air conditioning in each room for the comfort of residents. Additionally all rooms include an electric adjustable bed large built in wardrobe nurse call system and telephone access. Residents and families are encouraged to personalise their room with their own furniture pictures and photos. These rooms have a lovely outlook of either a garden courtyard area or a rural view.

Common Areas Description

Warnervale Gardens is an award winning architecturally designed service which includes many communal areas where residents can enjoy the company of other residents family and friends participate in group activities and concerts or enjoy some quality alone-time. The service is known for its wide corridors high ceilings and natural lighting with the entry consisting of a spacious reception area. Branching out from this area is direct access to Warnervale Gardens Manager Registered Nurses Resident Liaison Officer and Clerical staff together with a library and hairdressing salon. Central to the service is the main lounge area where many concerts and group activities are held. The service has four wings with each wing including a central lounge area kitchennette and dining area together with two smaller lounge areas. Each of the four wings also have access to a lovely courtyard area with shaded seating areas gardens and walking paths. Additional features of the service include two other activity areas together with a dedicated chapel area.

Room Name

Shared Room (2)

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

0

Room size (sqm)

30.5

Room Description

These rooms have a maximum occupancy of two people either a couple or two individual people. For the comfort of residents individually controlled air conditioning is provided in each room. Additionally all rooms include an electric adjustable bed large built in wardrobe nurse call system telephone access and privacy curtain if required. Residents and families are encouraged to personalise their room with their own furniture pictures and photos.

Common Areas Description

Warnervale Gardens is an award winning architecturally designed service which includes many communal areas where residents can enjoy the company of other residents family and friends participate in group activities and concerts or enjoy some quality alone-time. The service is known for its wide corridors high ceilings and natural lighting with the entry consisting of a spacious reception area. Branching out from this area is direct access to Warnervale Gardens Manager Registered Nurses Resident Liaison Officer and Clerical staff together with a library and hairdressing salon. Central to the service is the main lounge area where many concerts and group activities are held. The service has four wings with each wing including a central lounge area kitchennette and dining area together with two smaller lounge areas. Each of the four wings also have access to a lovely courtyard area with shaded seating areas gardens and walking paths. Additional features of the service include two other activity areas together with a dedicated chapel area.

Room Name

Single Room with ensuite

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

19

Room Description

These spacious rooms include individually controlled air conditioning in each room for the comfort of residents. Additionally all rooms include an electric adjustable bed large built in wardrobe nurse call system and telephone access. Residents and families are encouraged to personalise their room with their own furniture pictures and photos.

Common Areas Description

Warnervale Gardens is an award winning architecturally designed service which includes many communal areas where residents can enjoy the company of other residents family and friends participate in group activities and concerts or enjoy some quality alone-time. The service is known for its wide corridors high ceilings and natural lighting with the entry consisting of a spacious reception area. Branching out from this area is direct access to Warnervale Gardens Manager Registered Nurses Resident Liaison Officer and Clerical staff together with a library and hairdressing salon. Central to the service is the main lounge area where many concerts and group activities are held. The service has four wings with each wing including a central lounge area kitchennette and dining area together with two smaller lounge areas. Each of the four wings also have access to a lovely courtyard area with shaded seating areas gardens and walking paths. Additional features of the service include two other activity areas together with a dedicated chapel area.

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