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Anzac Lodge Nursing Home

3.14 8 Reviews | Write a Review

Operator Average Quality
(10 Reviews)

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Review Anzac Lodge Nursing Home
8 reviews sorted by Date Rating Type
Jedediah3527 Nov 12, 2017

Food is usually poor quality Not enough staff supervising and helping residents Too many agency staff esp on weekends who are not familiar with residents behaviours/conditions Not many lifestyle activites offered and friendly interaction with staff due to being too busy Family members not updated/contacted re important changes/decisions Complaints and feedback from family often ignored Lots of improvements are needed - better staffing numbers, better food, better care and attention being provided. We could all end up in aged care and it would be wise of all us to ensure aged care facilities provide the best care.

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Elian4091 Jul 31, 2017

Food quality is very poor many comments from othe family members in meetings have been made and still no changes have been made. I feel that they just go through the motions but really don't care. Often find that residents are left on their own in the lounge and dining rooms staff don't really talk or interact with the resident unless they have to. Staff are very hard to find if you need to talk to them. Communication to the family members of the residents not very good when changes effecting the resident are made. 90% of the residents are Italian and most of the orignal staff who spoke italian, understood and really cared for the residents of this section as if they were family, have now been moved to the new facility where residents pay more. Due to this residents of this wing are often misunderstood and ignored when they request or need assistance. I would not recommend this facility to any of my friends.

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Furman4765 Dec 22, 2015

Most of the staff are wonderful, unfortunately have always had issues with laundry department eg, clothes disappear, other people's clothes being put on my mum, they leave dirty nappies on the floor, we are always complaining re the cleanliness of her room, and in particular the floors in dinning room always sticky, we always put in complaints. This year we were advised that each resident was only allowed to bring 2 members of the family to the xmas party. So no grandchildren or great grandchildren, daughter in laws or brothers in law allowed!!!!! Very disappointed.

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Faye3832 Dec 18, 2015

Overall quite happy with facility and staff. Look3d at a few other places anzac lodge is the best by far.

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Kellie9632 Sep 23, 2015

High turnover of staff ongoing major problem, poor quality of food, not much variety, bread has been served up partially frozen to residents at meal times. Staff rushed off their feet at meal times not able to help residents who require assistance making the whole meal time experience very rushed and unpleasant. They really need to sort out the staffing issue

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Molly pupillo Apr 29, 2015

My mother is in Anzac lodge would recommend them staff and facility are excellent

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Biancaliv Apr 03, 2015

ANZAC LODGE RECOMMEND TO ANY FAMILY

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Tindara Jun 11, 2014

Excellent care and services

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Anzac Lodge Nursing Home

Starting as just a 30 bed high care facillity, Anzac Lodge has continued to expand to its current size of 120 beds. Our team of well trained, experienced team of care and lifestyle staff are supervised by a RN DIV 1, 24 hours a day. We strive to provide an excellent quality of care and to treat each resident with dignity.The management team is from a diverse range of backgrounds and skills, are very hands on and passionate about aged care.Attracting a large percentage of residents from an Italian background, Anzac Lodge caters for this need with a rotating menu that has many Italian style dishes, several Italian speaking staff, and RAI TV available as an option.The building is homely, clean and spacious. There are large landscaped courtyards, water features, fruit and vegetable gardens, BBQ facilities, a private dining room, home theatre / cinema room, and optional Foxtel and private telephone.

Available Rooms

Room Name

Carmel Deluxe

Type

Single room + ensuite

Occupancy

1

No of rooms

31

Room size (sqm)

13.7 - 15

Room Description

Excellent condition large bedrooms extra wide doors large windows letting in ample sunlight timber look vinyl floors for a warm look yet easily cleaned light coloured walls double sliding door wardrobe with lockable section within. Fully tiled ensuites with vanity units modern vinyl non slip floors stainless steel grab rails and large vanity mirror. Electric hi lo bed timber bedside table and bedroom chair chair provided. Option to have a private telephone. Various views of landscaped courtyards and greenery.

Common Areas Description

Excellent condition well ventilated large sitting rooms with fireplace and lounge with big screen LCD TVs hi fi comfortable sitting chairs and sofas large windows letting in ample sunlight. Spacious elegant dining room. Tea and coffee stations communal fridges. Stylish hair salon.

Room Name

Acacia Eden Deluxe

Type

Single room + ensuite

Occupancy

1

No of rooms

35

Room size (sqm)

15.3 - 18.6

Room Description

As new condition large bedrooms extra wide doors large windows letting in ample sunlight timber look vinyl floors for a warm look yet easily cleaned light coloured walls double sliding door wardrobe with lockable section within. Fully tiled ensuites with high gloss vanity units modern vinyl non slip floors chrome fixtures stainless steel grab rails and large vanity mirror. Electric hi lo bed timber bedside table and bedroom chair provided. Various views of landscaped courtyards.

Common Areas Description

As new condition well ventilated large lounge with fireplace and big screen LCD TV hi fi comfortable sitting chairs and sofas large windows letting in ample sunlight. Spacious modern dining area. Tea and coffee stations communal fridges. Stylish hair salon.

Room Name

Eden Superior

Type

Single room + ensuite

Occupancy

1

No of rooms

16

Room size (sqm)

15.3 - 18.1

Room Description

As new condition extra large bedrooms extra wide doors large windows letting in ample sunlight timber look vinyl floors for a warm look yet easily cleaned light coloured walls double sliding door wardrobe with lockable section within. Fully tiled ensuites with high gloss vanity units modern vinyl non slip floors chrome fixtures stainless steel grab rails and large vanity mirror. Electric hi lo bed timber bedside table and bedroom chair provided. Best views of our landscaped courtyards or Anzac Ave.

Common Areas Description

As new condition well ventilated large lounge with fireplace and big screen LCD TV hi fi comfortable sitting chairs and sofas large windows letting in ample sunlight. Spacious modern dining area. Tea and coffee stations communal fridges. Stylish hair salon.

Room Name

Eden Suite

Type

Single room + ensuite

Occupancy

1

No of rooms

1

Room size (sqm)

20.4

Room Description

As new condition extra large bedroom extra wide door large windows letting in ample sunlight timber look vinyl floor for a warm look yet easily cleaned light coloured walls double sliding door wardrobe with lockable section within. Fully tiled ensuite with high gloss vanity units modern vinyl non slip floors chrome fixtures stainless steel grab rails and large vanity mirror. Electric hi lo bed timber bedside table and bedroom chair provided.
View of the City Skyline. Private Sitting Room with TV unit.

Common Areas Description

As new condition well ventilated large lounge with fireplace and big screen LCD TV hi fi comfortable sitting chairs and sofas large windows letting in ample sunlight. Spacious modern dining area. Tea and coffee stations communal fridges. Stylish hair salon.

Room Name

Acacia Superior

Type

Single room + ensuite

Occupancy

1

No of rooms

7

Room size (sqm)

16 - 18.1

Room Description

As new condition extra large bedrooms extra wide doors large windows letting in ample sunlight timber look vinyl floors for a warm look yet easily cleaned light coloured walls double sliding door wardrobe with lockable section within. Fully tiled ensuites with high gloss vanity units modern vinyl non slip floors chrome fixtures stainless steel grab rails and large vanity mirror. Electric hi lo bed timber bedside table and bedroom chair provided. Best views of our landscaped courtyards or Anzac Ave located near the dining room nurse station.

Common Areas Description

As new condition well ventilated large lounge with fireplace and big screen LCD TV hi fi comfortable sitting chairs and sofas large windows letting in ample sunlight. Spacious modern dining area. Tea and coffee stations communal fridges. Stylish hair salon.

Room Name

Banksia Standard

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

15

Room size (sqm)

23 - 32

Room Description

Excellent condition large twin share bedrooms vinyl floors light coloured walls large windows wardrobe with bedside table. Tiled ensuites with vinyl non slip floors stainless steel grab rails.

Common Areas Description

Excellent condition homely well ventilated large lounge and dining area with big screen LCD TV hi fi comfortable sitting chairs large windows with view of the large landscaped courtyard with water feature and vegetable gardens. Tea and coffee station and communal fridge. Stylish Hair Salon.

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