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Arcare Epping

3.8 5 Reviews | Write a Review

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Operator Average Quality
(70 Reviews)

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  • Quality of food
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Review Arcare Epping
5 reviews sorted by Date Rating Type
Camron8737 Apr 21, 2017

Whilst this facilitylooks like a 5 star resort, scratch the surface and you find a large-sized aging in place facility lacking in the proper care and staff scope of practice and ratios absoultely disgusting. Residents' complain of lack of continuity; the staff being from different culture backgrounds creating a language barrier too difficult to navigate, the residents often don't bother requesting their needs. The Personal Care Workers are terrific; they work until they are literally sweating bullets. The Registered Nurses are abhorently lazy and have a complete and utterly disrespectful sense of pecking order. Do not work their. Do not send your family member their. Don't even look in it's general direction.

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Alexzander199 Sep 24, 2015

We are generally happy. Sometimes mum's clothes go missing and the place does smell a bit musty at times.

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Richard8940 May 02, 2015

My mother has been in Arcare, Greenhill, 7 Civic Drive, Epping for seven years. The quality of care by the very dedicated, caring and professional staff has made my mums care excellent in every way and she loves being there. We, as her family are extremely happy with all aspects of her daily care and loving support she has been given at all times. I would recommend this facility to anyone thinking of going into aged care.

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Shazz63 Apr 02, 2015

Most of the staff are incredibly caring. They are very special people who are much appreciated. I'd like to see more activities for those residents who are able to particpate. Sometimes the food options are not all that wonderful, although it is plentiful. Mostly any issues we've had have been dealt with in a timely manner and to our satisfaction. The complex is well maintained at all times.

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GAZZA48 May 27, 2014

I had to bring my mum over from Tasmania and as I live a bit out of the city I was wanting an aged care facility that was easy to get to and that I felt she would find a nice place to call 'home'. It was a big move and quite traumatic as my mum has dementia (short term memory)and she was leaving her home and state. Arcare Greenhill was a godsend and within a very short period she had settled in and a smile started to appear on her face. She loves the staff who look after her and she partakes in all activities. She has her 'posse' and they all sit together which is great to see. My mum loves the food and says it is just what she would cook for herself if she was at home in Tasmania. If you are considering an aged care facility then I can most certainly recommend one that is owned by Arcare.. thanks Gail

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Arcare Epping

- 120 single suites, each with a private ensuite- 5-star hotel amenities, including a café and hair salon- Permanent, respite and sensitive (dementia) care- 24 hour nursing and palliative care

Available Rooms

Room Name

Grande (incl. dementia specific)

Type

Single room + ensuite

Occupancy

1

No of rooms

73

Room size (sqm)

17 to 20 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Flat screen television with Foxtel extra services only
- Telephone connection
- Foxtel available
- Individual heating

Common Areas Description

NAME

Room Name

Deluxe (incl. dementia specific)

Type

Single room + ensuite

Occupancy

1

No of rooms

4

Room size (sqm)

22.5 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Flat screen television with Foxtel extra services only
- Telephone connection
- Foxtel available
- Individual heating

Common Areas Description

NAME

Room Name

Grande (Extra Service)

Type

Single room + ensuite

Occupancy

1

No of rooms

43

Room size (sqm)

17 to 22.5 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Flat screen television with Foxtel extra services only
- Telephone connection
- Foxtel available
- Individual heating

Common Areas Description

NAME

Aged Care Directory
My Account