Extremely high staff turn over from Top Management down hierarchy; staff's incompetence is always exonerated as "still participating in training"; Executive Management makes decisions based on political convenience rather than what is in the best interest of a resident; ZERO communication skills with resident's family members creating unnecessary stress to both parties; staff in high positions abuse and threaten family members in front of residen...
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Amanda A
6 years ago
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Arcare Helensvale is an excellent facility with caring staff and management. They value residents’ opinions and offer entertainment and outings and access to services on site.
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Claudie5424
6 years ago
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Arcare Helensvale is an excellent facility with caring staff and management. They value residents’ opinions and offer entertainment and outings and access to services on site.
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Jane1438
6 years ago
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My mother is in aged care and receives excellent service and is well,tended to every day.
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Leila5154
6 years ago
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I live in this care home.The staff are overworked,and while they sell it on having dedicated carers this doesn’t always happen as we for some reason get more and more agency staff,I think it’s because the regular carers get exhausted!!!A lot of people in this facility are unhappy with the lack of activities,games etc,most spend all their time in their room.We have a 9 seate...
- Large private suites with:
- Ensuite with shower
- Flat screen television available
- Telephone connection
- Foxtel available
- Individual cooling
- Balcony & courtyard access
Common Areas Description
- Alfresco cafe
- Hairdressing salon
- Tranquility spa
- Spacious multi-purpose room
- Intimate dining & lounge rooms
- Piano lounge
- Manicured courtyards & gardens
- Delicious meals prepared fresh on site
- Private dining room
- Bus for excursions
- Visit any time
Room Name Premiere
Type Single room + ensuite
Occupancy 1
No of rooms 10
Room Size (sqm) 24.5sqm
Room Description
- Large private suites with:
- Ensuite with shower
- Flat screen television available
- Telephone connection
- Foxtel available
- Individual cooling
- Balcony & courtyard access
Common Areas Description
- Alfresco cafe
- Hairdressing salon
- Tranquility spa
- Spacious multi-purpose room
- Intimate dining & lounge rooms
- Piano lounge
- Manicured courtyards & gardens
- Delicious meals prepared fresh on site
- Private dining room
- Bus for excursions
- Visit any time
Room Name Premiere (Extra Service)
Type Single room + ensuite
Occupancy 1
No of rooms 10
Room Size (sqm) 19.5 sqm
Room Description
Premiere extra service suites are spacious, lighted-filled with access via a sliding door to a wide verandah/balcony opening to a lush tropical courtyard garden.
The suites are superior standard with a private ensuite and furnished with high quality aged care-specific furniture including a leather recliner and modern matching furniture, a ceiling fan, an ample wardrobe, individually controlled air conditioning and a flat screen television with Foxtel channels. Residents are welcome to decorate their own suite as they wish. Please contact Arcare for more details on 1300 272 273.
The Deluxe extra service category offers spacious, lighted-filled suites with access via a sliding door to a wide verandah/balcony opening views of the neighbourhood.
The suites are superior standard with a private ensuite and furnished with high quality aged care-specific furniture including a leather recliner and modern matching furniture, an ample wardrobe, a ceiling fan, individually controlled air conditioning and a flat screen television with Foxtel channels. Residents are welcome to decorate their own suite. Please contact Arcare for more details on 1300 272 273