My relative has been in care for 1 year and I feel the care has decreased somewhat in that time due to what I can see as lack of number of staff on shifts. They don’t appear to have enough staff due to the number of very high care residents now, including my relative who has gone from being semi efficient to assisting herself to now being completely unable to do anything independently. Most of the care staff t...

I have had my mother in many facilities for respite over the past 12 years but this one is the worst of all. My mother had not had teeth cleaned for a number of days and consequently ended up with a salivary gland blockage and infection. She was in extreme pain when I arrived yet no pain relief given. Staff refused to give saying they were not allowed! I gave her Panadol until a doctor saw her that night and prescribed antibiotics. I took her to ...

The food they serve is absolute muck. The majority of the protein is sausage mince. Occasional you get a decent pub meal like chicken or beef curry or shepherds pie, but you wouldn't want to be eating there seven days a week. You would become deficient in Iron like my mother has become. They are more interested in making money than caring for the residents. And sadly the only authority you can complain to, the Aged Care Complaints Commissioner, w...

Very modern complex but has serious staff issues and contact details of relatives were not kept up to date. I specifically asked them to contact me any time day or night. When it counted and my mother had a fall that she never recovered from. I found out the hospital was given a completely wrong mobile number from what I gave them and therefore when I was finally contacted by a sibling after 5 hrs it was too late to late. Make sure you have constant contact with the director.

They advertise 5 star food. We were given a complimentary meal prior to my mother entering the facility. The food we were served was very acceptable, although I would never have ever considered it 5 star. But now the food is absolutely shocking. Twice in the last few months watery zucchini has been served with the rest of the meal floating in water. Tinned spaghetti with chopped boiled egg was another main, apparently popular with some residen...