My mum spent her last few years here. She was very happy with the care and food at the facility. Staff and management was very supportive.

5 star facility and 1 star customer service. My father was a resident, but was very unhappy, so we moved him to another facility. The staff were very rude to him and were incredibly incompetent. Management could’ve cared less about my father’s health and well being. Considering the difficult circumstances we face with Covid and lockdown, they showed no compassion or empathy for me or my family. Shocking place. Keep away!

The facility is great the staff is quit multicultural some don’t speak English very well. Dad always complains that when he calls for someone it takes a hour for them to come and sometimes they have not come at all. Overall we are satisfied with the care but their could be some improvements.

So far the journey has been great, however I am hearing some really bad stories around Aged Care facilities which is concerning. Mum is at Arcare Keysborough and I have no complaints at all, in fact I am very impressed with the facility, service and care so far. I am hoping the excellent journey we have had so far will not change and that Arcare maintain the 5 Star rating and not drop the ball. Overall very happy.

The care and love shown to my friend and her family was truly wonderful.