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Arcare North Lakes

3.33 4 Reviews | Write a Review

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Operator Average Quality
(75 Reviews)

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Review Arcare North Lakes
4 reviews sorted by Date Rating Type
Jeff R Jul 30, 2017

Our mother is in Northlakes Arcare. We have had issues with assistance for her. She is in High Care so we are paying top dollars. Today being Sunday 30/07/17 I arrived to find my mum trying to use a cold pack for a toilet because no one would answer the buzzer to help her. How disgusting is that. On finding the staff I found them sitting in their office doing nothing. I could not believe it !!! They told me they had three staff on for 25 High Care oldies. Truely this place is a joke. It's simply about ripping out all the dollars they can from the oldies and putting minimal service back in. Recommendation is 1 for their being a complex their. This business is not their for your mum or dad. It's their for the dollars to be made out of them.

Was this review helpful?  3

Fausto915 Mar 09, 2016

Mum has settled in and is very happy with the staff and how she is being looked after.

Was this review helpful?  1

Coconut11 Jun 14, 2015

The nursing facility my Aunt was in for 6 years before she passed was absolutely wonderful, she always looked happy and well cared for

Was this review helpful?  4

Rubyrubix May 27, 2015

Well run facility with caring management. Activities staff seem to have a program that covers a lot of the residents. Caring care staff.

Was this review helpful?  1

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Arcare North Lakes

- Major renovations in July 2015- 136 luxurious single suites, most with a private ensuite- 5-star hotel amenities, including a café and hair salon- Permanent and sensitive (dementia) care- 24 hour nursing and palliative care

Available Rooms

Room Name

Premiere (Extra Service)

Type

Single room + ensuite

Occupancy

1

No of rooms

12

Room size (sqm)

18 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Flat screen television
- Telephone connection
- Foxtel available
- Individual heating cooling
- Balcony courtyard access

Common Areas Description

- Major renovations in July 2015
- Boutique cafe
- Hairdressing salon
- Movie theatre worship room
- Intimate dining lounge rooms
- Manicured courtyards gardens
- Delicious meals prepared fresh on site
- Private dining room
- Bus for excursions
- Vi

Room Name

Premiere

Type

Single room + ensuite

Occupancy

1

No of rooms

19

Room size (sqm)

18 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Flat screen television
- Telephone connection
- Foxtel available
- Individual heating cooling
- Balcony courtyard access

Common Areas Description

- Major renovations in July 2015
- Boutique cafe
- Hairdressing salon
- Movie theatre worship room
- Intimate dining lounge rooms
- Manicured courtyards gardens
- Delicious meals prepared fresh on site
- Private dining room
- Bus for excursions
- Vi

Room Name

Deluxe (Extra Service)

Type

Single room + ensuite

Occupancy

1

No of rooms

5

Room size (sqm)

17 to 19.5 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Flat screen television
- Telephone connection
- Foxtel available
- Individual heating cooling
- Balcony courtyard access

Common Areas Description

- Major renovations in July 2015
- Boutique cafe
- Hairdressing salon
- Movie theatre worship room
- Intimate dining lounge rooms
- Manicured courtyards gardens
- Delicious meals prepared fresh on site
- Private dining room
- Bus for excursions
- Vi

Room Name

Premiere Plus (Extra Service)

Type

Single room + ensuite

Occupancy

1

No of rooms

4

Room size (sqm)

26 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Flat screen television
- Telephone connection
- Foxtel available
- Individual heating cooling
- Balcony courtyard access

Common Areas Description

- Major renovations in July 2015
- Boutique cafe
- Hairdressing salon
- Movie theatre worship room
- Intimate dining lounge rooms
- Manicured courtyards gardens
- Delicious meals prepared fresh on site
- Private dining room
- Bus for excursions
- Vi

Room Name

Grande (incl. dementia specific)

Type

Single room + ensuite

Occupancy

1

No of rooms

42

Room size (sqm)

18 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Flat screen television
- Telephone connection
- Foxtel available
- Individual heating cooling
- Balcony courtyard access

Common Areas Description

- Major renovations in July 2015
- Boutique cafe
- Hairdressing salon
- Movie theatre worship room
- Intimate dining lounge rooms
- Manicured courtyards gardens
- Delicious meals prepared fresh on site
- Private dining room
- Bus for excursions
- Vi

Room Name

Double

Type

Shared room + ensuite

Occupancy

2

No of rooms

6

Room size (sqm)

26 or 29 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Flat screen television
- Telephone connection
- Foxtel available
- Individual heating cooling
- Balcony courtyard access

Common Areas Description

- Major renovations in July 2015
- Boutique cafe
- Hairdressing salon
- Movie theatre worship room
- Intimate dining lounge rooms
- Manicured courtyards gardens
- Delicious meals prepared fresh on site
- Private dining room
- Bus for excursions
- Vi

Room Name

Grande (Extra Service)

Type

Single room + ensuite

Occupancy

1

No of rooms

4

Room size (sqm)

18 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Flat screen television
- Telephone connection
- Foxtel available
- Individual heating cooling
- Balcony courtyard access

Common Areas Description

- Major renovations in July 2015
- Boutique cafe
- Hairdressing salon
- Movie theatre worship room
- Intimate dining lounge rooms
- Manicured courtyards gardens
- Delicious meals prepared fresh on site
- Private dining room
- Bus for excursions
- Vi

Room Name

Deluxe

Type

Single room + ensuite

Occupancy

1

No of rooms

16

Room size (sqm)

18 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Flat screen television
- Telephone connection
- Foxtel available
- Individual heating cooling
- Balcony courtyard access

Common Areas Description

- Major renovations in July 2015
- Boutique cafe
- Hairdressing salon
- Movie theatre worship room
- Intimate dining lounge rooms
- Manicured courtyards gardens
- Delicious meals prepared fresh on site
- Private dining room
- Bus for excursions
- Vi

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