Change of staff too often and poor food not enough variety

In the most difficult time of any family life trying to find a place for their parents to be well taken care for is no easy task . Arcare failed to provide to understand and show compassion to the family . Made up so many excuse of why my mum was not suitable first they wanted full rad cash then where told she has behavioural related health issues . Which was only anxiety!!! They used her anxiety issues to term Mum away rudely with such la...

Staff 5 star.Food is getting worse,today like every Sunday since Arcare took over when visiting I cannot tell you the stink not smell that comes from the kitchen at lunch time.Except today if I didnt hold my nose I would have vomited.When you complain,its they wont take any notice of us from kitchen.

My MIL chose an aged care facility that was fabulous. Whenever we visited the staff recognised us and called us by name and from our conversations it was apparent she had built warm relationships with them. We were always invited to stay for a meal and the food was excellent quality, nutritious and appropriate for the residents. We were confident our lively mum was in a good place.