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Arcare Portarlington

3.75 4 Reviews | Write a Review

Operator

Operator Average Quality
(134 Reviews)

Room Vacancies:

Residential Accommodation Deposit:

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Review Arcare Portarlington
4 reviews sorted by Date Rating Type
Luigi8894 Feb 02, 2019

Change of staff too often and poor food not enough variety

Was this review helpful?  1

Oldnbeautiful Dec 14, 2018

In the most difficult time of any family life trying to find a place for their parents to be well taken care for is no easy task . Arcare failed to provide to understand and show compassion to the family . Made up so many excuse of why my mum was not suitable first they wanted full rad cash then where told she has behavioural related health issues . Which was only anxiety!!! They used her anxiety issues to term Mum away rudely with such lack of empathy. Do not recommend anyone unless they have cash to pay for full RAD

Was this review helpful?  1

Colleen3629 Aug 06, 2017

Staff 5 star.Food is getting worse,today like every Sunday since Arcare took over when visiting I cannot tell you the stink not smell that comes from the kitchen at lunch time.Except today if I didnt hold my nose I would have vomited.When you complain,its they wont take any notice of us from kitchen.

Was this review helpful?  2

Kerrie64 Jan 20, 2016

My MIL chose an aged care facility that was fabulous. Whenever we visited the staff recognised us and called us by name and from our conversations it was apparent she had built warm relationships with them. We were always invited to stay for a meal and the food was excellent quality, nutritious and appropriate for the residents. We were confident our lively mum was in a good place.

Was this review helpful?  2

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Arcare Portarlington

- 60 single suites, each with a private ensuite- 5-star hotel amenities, including a hair salon and private dining room- Permanent, respite and sensitive (dementia) care- 24 hour nursing and palliative care

Available Rooms

Room Name

Deluxe Plus (inlc.dementia specific)

Type

Single room + ensuite

Occupancy

1

No of rooms

7

Room size (sqm)

13 to 15 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Telephone connection
- Foxtel available
- Individual heating

Common Areas Description

NAME

Room Name

Deluxe

Type

Single room + shared bathroom

Occupancy

1

No of rooms

6

Room size (sqm)

13 to 15 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Telephone connection
- Foxtel available
- Individual heating

Common Areas Description

NAME

Room Name

Premiere (incl. dementic specific)

Type

Single room + ensuite

Occupancy

1

No of rooms

45

Room size (sqm)

13 to 15 sqm

Room Description

- Large private suites with
- Ensuite with shower
- Telephone connection
- Foxtel available
- Individual heating

Common Areas Description

NAME

Aged Care Directory
My Account