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38-56 Caseys Rd, Hope Island QLD 4212
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(135 Reviews)
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Arcare Sanctuary Manors 1300 272 273
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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.
A very well run organisation with caring staff although quite expensive.
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The food poor quality, cooked off site for two years, cold and very little of it. Very low cost food. Poor communication generally between the home and residents/families. Too many casual staff.
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The place looks great but when it comes to caring for the residents its a case of smoke and mirrors. The staff are doing their best but they have had their hours cut and have to do things the Arcare way. It used to be a great facility when it was run by Karen and her team as an IBIS facility but all that has changed. Given how high their accommodation bonds are, Arcare, which has three facilities on the Gold Coast is a total rip off. Our Mum's health and well being has deteriorated since Arcare has taken over and we believe the anxiety she has ben subjected to may have contributed to this. We are considering moving her. She is bored, lonely, and fed up. When we visit her, there is no one around. Everyone just stays in their rooms. They used to go out on outings but that doesn't seem to happen that often anymore. When we are there at weekends, its like a ghost town in terms of staff and residents. I certainly would not recommend an Arcare facility to anyone. They look great from the outside but are all fur coat and no undies as my English hubby would say.
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