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Anglicare St Luke's

2.67 3 Reviews | Write a Review

Operator
Anglicare Sydney

Operator Average Quality
(75 Reviews)

Room Vacancies:
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Residential Accommodation Deposit:
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  • Quality of information provided
  • Helpfulness of staff
  • Quality of ambiance & general environment
  • Overall quality
  • Quality of building
  • Quality of staff & care
  • Quality of food
  • Quality of lifestyle & wellbeing
  • Overall quality

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Anglicare St Luke's     1300111278

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Review Anglicare St Luke's
Quality of information provided
Helpfulness of staff
Quality of ambiance & general environment
Overall quality
Quality of building
Quality of staff & care
Quality of food
Quality of lifestyle & wellbeing
Overall quality
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Overview:

St Lukes is located at the base of the spectacular Wollongong escarpment and is set within a relaxed rural environment. This residential care community, home to 89 residents, offers a friendly environment to keep as busy as you’d like, with the confidence of having some extra help when you need it.
Residents have access to a range of recreational, social and health services provided by experienced and qualified staff. The site and rooms are specifically designed to provide person-centred care in a home-like environment and maintain independence. Furthermore ageing-in-place and ongoing care is provided as residents' needs change.

Facilities:

BBQ areas
Cafe
Community room
Library
Lounge area
Hairdresser
Outdoor courtyard
Church services

3 reviews sorted by Date Rating Type
Kiarra7875 Apr 03, 2017

Facility is understaffed and whilst some of the staff are lovely and hard working they are clearly under-resourced and not well supported. Unfortunately it has been our experience that some of the staff make the whole experience of visiting and enquiring after the wellbeing of a loved one extremely unpleasant and confrontational. Communication seems poor between the staff and requests for information are often met with total ignorance or blatant rudeness. Our family ensures someone is visiting daily as we have very little confidence in the level of care being administered. The rooms are old and depressing. If nan wasn't too ill to move her, we would do so immediately.

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Leonel8014 Mar 14, 2016

My mother has dementia and was evicted from the facility without any notice because she kept trying to escape

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Norbert9644 May 28, 2015

I found the residential care was not suitable. There was a shortage of staff leaving the residence neglected. I had to change my loved one myself not a nice thing to do. I don't feel that the residence were given the respect they deserved.On a positive note the entertainment was enjoyable especially the church services.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Anglicare St Luke's

Available Rooms

Room Name

B - Large single rooms with en

Type

Single room + ensuite

Occupancy

1

No of rooms

44

Room size (sqm)

22.3 m2 (incl ensuite)

Room Description

These rooms have a minimum internal floor area of 22.3 sq mtrs and feature

-Electric beds
-Bed covering
-Built-in cabinetry
-Wardrobe cupboard
-Window curtains
-Floor coverings carpet or vinyl
-A ceiling fan and wall heater
-Call buttons in the bedroom and bathroom
-Bedside lights
-Balcony
Prior to a resident moving in the room undergoes a refurbishment. The scope of work will depend on the condition of the room and may include repainting of walls doors architraves cleaning or replacement of floor coverings and repairs or replacement of any damaged fixtures or fittings.

Common Areas Description

To be provided

Room Name

A - Single rooms & wards with 2 & 4 beds

Type

Shared room + no bathroom or ensuite

Occupancy

4

No of rooms

0

Room size (sqm)

13.5 m220.5 m239.1 m2

Room Description

The single rooms have a minimum internal floor area of 13.5 sq mtrs the two bed wards have a minimum internal floor area of 20.5 sq mtrs and the four bed wards have a minimum area of 39.1 sq mtrs. Each room contains

-Electric Bed
-Bed coverings
-Built-in cabinetry
-Wardrobe cupboard
-Window with curtains
-Vinyl floor coverings
-Air-conditioning
-Call buttons beside each bed and within bathrooms
-Bedside lights

All residents have their own bedside table and locker wardrobe. The wards feature air-conditioning and all beds have a privacy curtain for the residents convenience. The wards are light and airy and have access to an outside courtyard

The single rooms have their own ensuite. The wards have an adjacent shared bathroom with a toilet and shower

The facility undergoes regular refurbishment based on a planned maintenance program.

Common Areas Description

High Care Dining Room - This room 117 sq mtrs is bright and airy with high ceilings and large windows. The room is furnished with clover tables to assist residents who may be mobility impaired to sit comfortably at their table for meals. The room is air conditioned.
High Care Lounge Areas - There are two community lounge areas that provide residents with a choice of locations to watch television participate in activities and spend quiet time. Each room ranging in size from 39 sq mtrs to 72 sq mtrs provides different seating options flat screen televisions vinyl floor coverings air-conditioning emergency call buttons books video DVD library and a bright airy feel with some lovely views.
Physiotherapy Room High Care - The physiotherapist provides interventions and treatments in a number of locations throughout the facility. Specialised physiotherapy equipment is available in the sunroom 27 sq mtrs

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