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Aurrum Healesville

3 2 Reviews | Write a Review

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Operator Average Quality
(26 Reviews)

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Review Aurrum Healesville

In an idyllic country setting, Aurrum Healesville provides clinical care excellence in a peaceful and welcoming environment. The residence offers comfortable bedroom suites, elegant communal areas and tranquil landscaped gardens with paved walking tracks.

2 reviews sorted by Date Rating Type
Mireya883 Mar 15, 2019

You don't often come across a nursing home where ALL staff greet you with a smile and 'hello', very nice first impression. The staff are genuinely caring and you can tell how interested they are in making the resident's lives the best they can be. I will recommend this place to anyone needing aged care.

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saddaughter Sep 25, 2018

I suspect Aurrum is not unique- it looks like a luxurious hotel, the meals are lovely, the staff try, but they are too few in number, inadequately trained in dealing with frail, elderly, agitated and any of the other adjective we could use to describe the elderly. In the four months she was there, my Mum was assaulted at least three times, once which resulted in a broken thumb, and fell out of bed twice in 24 hours resulting in the brain bleed that marked her transition to palliative care and her premature death. My sisters and I are preparing a complaint for the aged care complaints commission when we are able to do so without becoming distressed I wish the money that was invested in this survey was used to pay one more RN a shift at Aurrum

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Aurrum Healesville

Clinical care excellence in a country setting* Completed in 2012, a high quality facility set in the idyllic surrounds of the historic Healesville community, providing a relaxing and calming environment to provide the best care for residents* Large outdoor areas and walking program* Home of Aurrum's leading memory support program - with multiple outdoor memory support activity areas* Large resident rooms - deluxe single rooms with private en-suites* Café, library, theatre, hairdresser, large outdoor courtyard gardens and walkways provide a welcoming environment for residents* On site kitchen - gourmet food from dietitian designed menu incorporating local produce elements* Comprehensive social and community engagement designed to bring in the Healesville community

Available Rooms

Room Name

Memory Support Wing

Type

Single room + shared bathroom

Occupancy

1

No of rooms

0

Room size (sqm)

17m2

Room Description

Singleshared ensuite
- Built-in wardrobes
- Beds that adjust to your individual requirements
- Call-bells to alert staff that you require attention are available in each room beside the bed the toilet and the shower.

The facility is air-conditioned and centrally-heated for residents comfort.

Common Areas Description

There are lounges for social gatherings and spacious dining rooms.

A hairdressing room spa and kitchenette are also available for residents use.

Outdoors there are pergolas as well as several tranquil garden and BBQ areas for residents and their visitors to enjoy.

Room Name

Gold Superior room

Type

Single room + ensuite

Occupancy

1

No of rooms

Room size (sqm)

17

Room Description

Spacious room with the ability to bring Items of furniture from home that can help personalize a residents room enhance their comfort and make them feel more at ease in their new home.

Common Areas Description

Large dining and activity areas multiple lounges and balconies secure walking areas.

Room Name

Superior single room

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

17m2

Room Description

Spacious room with the ability to bring Items of furniture from home that can help personalize a resident s room enhance their comfort and make them feel more at ease in their new home.

Common Areas Description

Large dining and activity areas multiple lounges and balconies secure walking areas.

Room Name

Deluxe Single Room

Type

Single room + shared bathroom

Occupancy

1

No of rooms

0

Room size (sqm)

17m2

Room Description

Singleshared ensuite
- Built-in wardrobes
- Beds that adjust to your individual requirements
- Call-bells to alert staff that you require attention are available in each room beside the bed the toilet and the shower.

The facility is air-conditioned and centrally-heated for residents comfort.

Common Areas Description

There are lounges for social gatherings and spacious dining rooms.

A hairdressing room spa and kitchenette are also available for residents use.

Outdoors there are pergolas as well as several tranquil garden and BBQ areas for residents and their visitors to enjoy.

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