My dad resides in a nursing home .90% of care staff are excellent.problem is if they are short staffed the facility does not ring to replace them .which results in lack of care and staff run off there feet .i also find the facility manager not very approachable and very rarely comes out of her office to socialise with the residents.my dad has only been there since march and since then has had 3 falls which he has had to be hospitalised with head ...
Show More
Facility reply:
Aurrum has only recently joined the Aged Care Review Community and wish to acknowledge your Review. We apologise for the significant delay. Aurrum has a staff replacement policy which ensures that the facility is appropriately resourced with staff and there are no staff shortages.
It is wonderful to hear that your Father has such a strong rapport with our staff. If appropriate, we invite you to contact us directly to discuss any further concerns you may have. Please call 02 4368 2633 and request to speak to the Facility Manager.
Aurrum Management
7 years ago
Was this review helpful?
2
abecker
9 years ago
Get Free Access Read Reviews Now
Everyone who works here is generally really caring and good humoured. The place runs like clockwork and is well organised too. The food is pretty tasty and always lookswell presented and the rooms are quite comfy and homely too, which my mother liked. Overall I think it's a pretty nice facility where your loved one will be respected and well looked after.
Interactive lifestyle programs and sun-filled courtyards providing an enriching care environment* High quality clinical care over two levels (respite and Aurrum's leading memory support program available)* Highly experienced care staff, with in-house physio aides, massage therapists and access to a comprehensive allied health program* Sun-filled courtyards for hosting al-fresco family and celebratory events, all of which can be catered for on request.* Crowned 'Best Community Gardens' with an interactive gardening program. Comprehensive activities program to engage with community, culture, personal interests and social networks* Large light filled rooms - deluxe single rooms with private ensuite available* Gourmet kitchen access with chef and dietitian designed menus that can be enjoyed in large open plan dining areas
Available RoomsUpdated as of March 2022
Room Name Deluxe Companion Room
Type Shared room + shared bathroom
Occupancy 2
No of rooms 2
Room Size (sqm) 17.55
Room Description
Room is spacious, light filled, with private ensuite.
All rooms surrounded by gardens, trees and rolling lawns with varying perspectives.
Condition of room is freshly painted.
Common Areas Description
Residents enjoy access to large airy recreational areas including to gardens, courtyards and shaded pergolas.
Room Name Companion Room ¿ Ensuite
Type Shared room + shared bathroom
Occupancy 4
No of rooms 1
Room Size (sqm) 23.74
Room Description
Room is spacious, light filled, with private ensuite.
All rooms surrounded by gardens, trees and rolling lawns with varying perspectives.
Condition of room is freshly painted.
Common Areas Description
Residents enjoy access to large airy recreational areas including to gardens, courtyards and shaded pergolas.
Room Name Superior Single Room
Type Single room + ensuite
Occupancy 1
No of rooms 2
Room Size (sqm) 17m2
Room Description
Room is spacious, light filled, with private ensuite.
All rooms surrounded by gardens, trees and rolling lawns with varying perspectives.
Condition of room is freshly painted.
Common Areas Description
Residents enjoy access to large airy recreational areas including to gardens, courtyards and shaded pergolas.