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24-34 Smith St, Grovedale VIC 3216
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Operator Average Quality
(121 Reviews)
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Balmoral Grove (03) 5243 6733
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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.
We have had a good experience so far
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My mum has dementia. I work in the public sector and she is in the private sector. There are many differences but I will for sure recommend her facility to everyone.
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Excellent care of my mother when she needed respite due to many health problems when she needed care that I couldn't provide at home. She wasn't able to weight bare due to a broken leg. I couldn't fault the care she received and they also assisted with the special diet she needed.
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The staff were excellent, but over-worked. Always understaffed - particularly on weekends, where they used mainly agency staff to reduce penalty rates. Many agency staff were very inexperienced with poor English skills. A few on site would be fine, but to have the majority on weekends was not a secure feeling. There were potential mix-ups with medications - when staff tried to give mum the incorrect medications (for the patient in the next room). For 2 years the manager was not open to receving or taking on board any questions or negative comments - she was eventually sacked). If the regular cook was away, the food was often inedible. Many problems could be solved by meeting - and certainly be exceeding the required staffing ratio. When my parents went in, the facility had just been taken over by a group that owned many nursing homes - and according to the family of other residents, the quality of care started to steadily reduce. A pity that profit is the driving force for these companies. If it wasn't for the extra effort put in by many of the staff - over and above their set duties, it would have been a very unpleasant and dangerous place to have responsibility for your loved ones.
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