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Balmoral Grove

4 4 Reviews | Write a Review

Operator Average Quality
(121 Reviews)

Room Vacancies:

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Review Balmoral Grove
4 reviews sorted by Date Rating Type
Felicity2517 Sep 25, 2018

We have had a good experience so far

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Kiarra5899 Nov 09, 2016

My mum has dementia. I work in the public sector and she is in the private sector. There are many differences but I will for sure recommend her facility to everyone.

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Paris238 Jan 05, 2016

Excellent care of my mother when she needed respite due to many health problems when she needed care that I couldn't provide at home. She wasn't able to weight bare due to a broken leg. I couldn't fault the care she received and they also assisted with the special diet she needed.

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Kristoffer7030 May 17, 2015

The staff were excellent, but over-worked. Always understaffed - particularly on weekends, where they used mainly agency staff to reduce penalty rates. Many agency staff were very inexperienced with poor English skills. A few on site would be fine, but to have the majority on weekends was not a secure feeling. There were potential mix-ups with medications - when staff tried to give mum the incorrect medications (for the patient in the next room). For 2 years the manager was not open to receving or taking on board any questions or negative comments - she was eventually sacked). If the regular cook was away, the food was often inedible. Many problems could be solved by meeting - and certainly be exceeding the required staffing ratio. When my parents went in, the facility had just been taken over by a group that owned many nursing homes - and according to the family of other residents, the quality of care started to steadily reduce. A pity that profit is the driving force for these companies. If it wasn't for the extra effort put in by many of the staff - over and above their set duties, it would have been a very unpleasant and dangerous place to have responsibility for your loved ones.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Balmoral Grove

Information not yet provided by facility

Available Rooms

Room Name

Standard

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

10

Room size (sqm)

12

Room Description

The well maintained and colour co-ordinated rooms are spacious and attractive with plenty of natural light. Some bedroom furniture is provided and residents are encouraged to add their own touches to make it feel like home.

Common Areas Description

Communal lounge and dining areas are bright and spacious providing lovely areas for residents and their visitors to enjoy.

Room Name

Premium

Type

Single room + ensuite

Occupancy

1

No of rooms

10

Room size (sqm)

16

Room Description

The well maintained and colour co-ordinated rooms are spacious and attractive with plenty of natural light. Rooms are located in a premium location within the facility. Some bedroom furniture is provided and residents are encouraged to add their own touches to make it feel like home.

Common Areas Description

Communal lounge and dining areas are bright and spacious providing lovely areas for residents and their visitors to enjoy.

Room Name

Deluxe

Type

Single room + ensuite

Occupancy

1

No of rooms

10

Room size (sqm)

14

Room Description

The well maintained and colour co-ordinated rooms are spacious and attractive with plenty of natural light. Some bedroom furniture is provided and residents are encouraged to add their own touches to make it feel like home.

Common Areas Description

Communal lounge and dining areas are bright and spacious providing lovely areas for residents and their visitors to enjoy.

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