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24-34 Smith St, Grovedale VIC 3216
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Operator
Operator Average Quality
(144 Reviews)
Room Vacancies:
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Balmoral Grove (03) 5243 6733
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We have had a good experience so far
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My mum has dementia. I work in the public sector and she is in the private sector. There are many differences but I will for sure recommend her facility to everyone.
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Excellent care of my mother when she needed respite due to many health problems when she needed care that I couldn't provide at home. She wasn't able to weight bare due to a broken leg. I couldn't fault the care she received and they also assisted with the special diet she needed.
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2
The staff were excellent, but over-worked. Always understaffed - particularly on weekends, where they used mainly agency staff to reduce penalty rates. Many agency staff were very inexperienced with poor English skills. A few on site would be fine, but to have the majority on weekends was not a secure feeling. There were potential mix-ups with medications - when staff tried to give mum the incorrect medications (for the patient in the next room). For 2 years the manager was not open to receving or taking on board any questions or negative comments - she was eventually sacked). If the regular cook was away, the food was often inedible. Many problems could be solved by meeting - and certainly be exceeding the required staffing ratio. When my parents went in, the facility had just been taken over by a group that owned many nursing homes - and according to the family of other residents, the quality of care started to steadily reduce. A pity that profit is the driving force for these companies. If it wasn't for the extra effort put in by many of the staff - over and above their set duties, it would have been a very unpleasant and dangerous place to have responsibility for your loved ones.
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7