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Benetas Dowell Court

3.67 3 Reviews | Write a Review

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Operator Average Quality
(22 Reviews)

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Review Benetas Dowell Court
3 reviews sorted by Date Rating Type
Kayley9520 Sep 29, 2015

Right from bottom to top fantastic care was given our parents

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Peter Mahon Jun 25, 2015

Our mother lived at a Benetas facility, Dowell Court, Ivanhoe East for 13 years. During that time I observed her health improve dramatically and eventually decline. She was happy and cared for in a most dignified manner. I dined with her on many occasions and the meals were always presented to an excellent standard. The facility is kept clean and tidy. Care staff treated not only our mother, but all residents, in a professional, dignified and caring manner and at all times perform their tasks to the highest standards in often trying circumstances. On the night of her passing staff ensured that her death was both dignified and pain free. Staff ensured that we, her children and grandchildren were attended to whilst required to continue with the care of other residents. Carers shared our grief and sadness at her passing as they also became 'Family' for mum over this extended period of time. I thank all staff at Dowell Court for their dedication and caring for all residents and in particular their approach to the most difficult task of all, witnessing death and assisting families at this time. Thank you Peter Mahon

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Majjy01 May 30, 2015

The smell in the building was breath taking, and not in a good way..When mum died in this hole not one staff member came to see if we wanted them to do anything. I stayed with her body from 4am till 9am when the undertakers came and the only time they came near me was when I begged them to help me get mum's jewelry off her before she was taken.

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Benetas

Hello Majjy01, thank you for taking the time to provide your feedback. We were really sorry to read of your experience at Dowell and agree this is unacceptable. I would really like to talk more with you if you would like to contact me at our Support Office (03) 8823 7900 to discuss your particular experience. At Benetas we encourage all feedback, good or bad, and we are working really hard to ensure all experiences are positive and fulfilling. Kate Barnes – Benetas Customer Experience Manager
Jun 05, 2015

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Benetas Dowell Court

Opening in 1969, Benetas Dowell Court overlooks the lush Ivanhoe Park. Located in the eastern suburbs of Melbourne, the facility is known for beautiful, sunny sitting rooms and highly qualified staff.Benetas Dowell Court has a theatre room, large piano room and landscaped courtyards for quiet reflection. Activities include bus trips to local areas, dart games, visits from students from the local schools and much more.

Available Rooms

Room Name

Standard Room

Type

Single room + shared bathroom

Occupancy

1

No of rooms

0

Room size (sqm)

Rooms are approximately 12m2 in size

Room Description

NAME

Common Areas Description

Some rooms have close access to common areas including a living area dining room sitting room large balcony and courtyard and kitchenettes

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