Right from bottom to top fantastic care was given our parents
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Peter Mahon
9 years ago
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Our mother lived at a Benetas facility, Dowell Court, Ivanhoe East for 13 years. During that time I observed her health improve dramatically and eventually decline. She was happy and cared for in a most dignified manner. I dined with her on many occasions and the meals were always presented to an excellent standard. The facility is kept clean and tidy. Care staff treated not only our mother, but all residents, in a professional, dignified and...
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Majjy01
9 years ago
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The smell in the building was breath taking, and not in a good way..When mum died in this hole not one staff member came to see if we wanted them to do anything. I stayed with her body from 4am till 9am when the undertakers came and the only time they came near me was when I begged them to help me get mum's jewelry off her before she was taken.
Facility reply:
Hello Majjy01, thank you for taking the time to provide your feedback. We were really sorry to read of your experience at Dowell and agree this is unacceptable. I would really like to talk more with you if you would like to contact me at our Support Office (03) 8823 7900 to discuss your particular experience. At Benetas we encourage all feedback, good or bad, and we are working really hard to ensure all experiences are positive and fulfilling. Kate Barnes – Benetas Customer Experience Manager
Opening in 1969, Benetas Dowell Court overlooks the lush Ivanhoe Park. Located in the eastern suburbs of Melbourne, the facility is known for beautiful, sunny sitting rooms and highly qualified staff.Benetas Dowell Court has a theatre room, large piano room and landscaped courtyards for quiet reflection. Activities include bus trips to local areas, dart games, visits from students from the local schools and much more.