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Benetas Lovell House Hostel

4 1 Review | Write a Review

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(26 Reviews)

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Review Benetas Lovell House Hostel
1 reviews sorted by Date Rating Type
Rosemary4653 Jul 31, 2017

I have recently placed my elderly relative in a care facility following a series of medical issues that resulted in her loss of function and being unable to return home. She is 92, has lived independently since her early teen years and has no consistent family contact other than myself. She has evolving dementia, is legally blind and frail but independently mobile. My requirement was to find a care facility that felt like home with good staff client ratio, respectful and consistent interactions with residents and the ability to cater for ageing in place and end of life care. I considered a number of facilities, physically looked at 7 facilities and had a final short list of two that I visited on 3 occassions each. The manager and staff at Lovell house have been supportive, informative and caring. It is a small facility (40 residents)They have spent some time getting to know my elderly aunt and are always welcoming to myself and her various visitors. On my initial visit (a cold call) staff were very welcoming and informative and could not have been more supportive in guiding me in the processes required. Observations of interactions with staff and residents have demonstrated the ability to go over and above to cater for individual needs and to think outside the box to facilitate participation of the less able residents. My aunty has access to a garden area, a light bright and cosy room with her own bathroom and is able to find her way now confidently around this facility. She has a variety of lounge areas that can use to meet with visitors and her elderly friends can access good transport links. She is happy to have access to on site hair dressing and all meals are freshly prepared onsite with flexability to cater for different requests from day to day. I have had positive interaction with many staff via the phone as I live in regional Victoria, and my queries are always followed up. My aunty is encouraged to participate in the lifestyle activities but by the same token her privacy and need to have her own time is respected. I look forward to the ongoing relationship with the staff at Lovell house. It has certainly been positive experience so far in what has been an otherwise stressful time. Jennifer

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Benetas Lovell House Hostel

Benetas Lovell House originally opened in 1960 and since become an integral part of the Caulfield community. It has outstanding care and beautiful accommodation. A close knit community of residents, family members, staff Lovell House continues to foster a fond place in the heart Beautiful heritage furniture and decor ensure this facility

Available Rooms

Room Name

Standard Room

Type

Single room + ensuite

Occupancy

1

No of rooms

0

Room size (sqm)

Rooms are approximately 13m2 in size

Room Description

NAME

Common Areas Description

All rooms have close access to common areas including a living area dining room and sitting room with beautiful heritage furniture

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