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Berlasco Court Caring Centre

5 2 Reviews | Write a Review

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(2 Reviews)

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Review Berlasco Court Caring Centre
2 reviews sorted by Date Rating Type
Salvador4851 Nov 23, 2017

BERLASCO COURT CARING CENTRE Review. June 2017: I am writing this review to help potential residents and their families feel confident about the care that is provided at Berlasco Court Caring Centre in Indoooroopilly, QLD. I am doing this because I know how difficult it is ascertain the standard of care provided in an Aged Care Facility prior to having a relative actually become a resident there. Until recently our mother was a resident in a relatively new and very comfortably appointed Aged Care Facility in NSW that has very pleasant surrounds but an unreliable standard of care. Due to the difficulties associated with the long distances my siblings and I were travelling frequently in order to have one of us with Mum as much as possible, with her consent the decision was made for her to be transferred to a facility in Brisbane that was closer to family, and, we hoped, would better fulfil her needs. In selecting an Aged Care Facility our inquiries were focused foremost on standard of care, but also on location, nice surroundings, space and light. Of the facilities we considered, Berlasco Court was ideal in relation to reputation of care and location but did not appeal to us in regard to interior surrounds, space and light as it is an older building with relatively small rooms and limited natural light in the building. However as a bed became available there and no others existed in close proximity, in the hope our daily contact and the standard of care would make up for what the building lacked, Mum was transferred to Berlasco Court. To this end our Mum’s needs have been more than fulfilled, and as a result of the wonderful care she has received and her increased comfort since, the importance we placed on the surrounds has now paled into insignificance. Although I am an ex-Registered Nurse who has worked in hospitals with a high standard of care I have yet to ever come into contact with staff that are more caring, attentive, respectful, committed, sincere and loving as those at Berlasco, or experience the dignity and harmony that prevails there. What is even better is Mum is also clearly aware of this and she has been far more oriented and relaxed since the move, which we believe is because she finally feels secure. Everything that is done for her is purposeful and her needs have been pre-empted and catered for without us needing to ask, which has created not only increased comfort for Mum but also ease of mind for her family. The staff are also very protective of her - to the extent they will very diplomatically have a word to us if they think something we are doing may not be in Mum’s very best interests, which is a wonderful indication of their commitment to her. Very notably her profound hearing disability is also now much less an affliction, which I believe is not only due to the staff’s attention to how they engage and communicate with her, but that as a direct result of the extent of their obvious care for her, Mum’s need to hear their actual words has now diminished considerably. We are impressed no end. I believe this standard of care not only comes down to the standard of the staff who are employed at the facility, but also, most importantly, to the standard of those in management and the exemplary leadership and support they provide. Hence, though you may cringe a little when you walk into the building in comparison to others, be assured there is little else there that matters that isn't close to perfect. Having a relative placed in a facility where one knows they are going to live the remainder of their days, and where they will be at their most vulnerable, can be a huge and very emotional decision. It has been an immense relief for us that we can now walk out the door at any hour of the day knowing our Mum will be receiving the best of care whether we are present or not, and to see her so settled and relaxed. As the facility is to be rebuilt in the near future I envisage it will then be worthy of the highest rating possible … although a new rating system may need to be devised as even without the new building Berlasco Court has just received an accreditation score of 100%. Post script: September 2017: Our precious Mum has since passed away and our greatest comfort is that she spent the end of her life midst the comfort and dignity she deserved, and that her family was able to assist with her care, supported with compassion by all at Berlasco. We are indebted to the staff and it is without hesitation that I recommend Berlasco Court as a facility of outstanding quality, where, regardless of age, race, colour and creed, the provision of exceptional care is paramount.

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trish.sargent101 May 09, 2015

Our Pa loved the staff, the care, the pups, the children who came to play music to him once a week and the whole package. He told us he did not want to ever leave and he passed peacefully there when his time came.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Berlasco Court Caring Centre

Berlasco Court is the residential aged care arm of The Ethnic Communities Council of Queensland catering for people from culturally and linguistic diverse (CALD) backgrounds. The service is not limited to those from CALD backgrounds, providing care to all who wish to receive quality services.There is a comprehensive activity program which takes into account emotional, spiritual and cultural needs. Food is considered very important and the menu is designed to take into account individual preferences. An extensive education and training program is in place for the staff to ensure they are kept up to date and current with new and emerging trends in care services.

Available Rooms

Room Name

Standard room

Type

Single room + shared bathroom

Occupancy

1

No of rooms

0

Room size (sqm)

8.4m2

Room Description

Standard rooms have wood grain look vinyl floors a large built in cupboard and wash basin with overhead cupboards. The walls are exposed brick. Overhead fans and wall mounted heaters. Windows have sheer and block out curtains. Some rooms have reverse cycle air conditioning.

Common Areas Description

There is a general dining room 70m2 containing a small sitting area with television library and fish tank. The floor is wood grain look vinyl and there are floor to ceiling windows looking out over a small courtyard.
The main activity room is 85 m2 and has a large covered deck area with chairs and tables as well as a built in bar-b-que. The floor is light blue vinyl.
The gardens are accessible from this area and are all fully fenced with mature trees as well as chairs and tables under large umbrellas.
Rooms in the Dementia Secure Area have access to a general activity room 153m2 with kitchen facilities. This area has a large covered courtyard with raised garden beds trees and chicken coop. The area is fully fenced and secure.
There is a kitchenette on the upper and ground floors.
The Physiotherapist has a separate area containing a range of equipment for specific requirements.

Room Name

Larger standard room

Type

Single room + shared bathroom

Occupancy

1

No of rooms

0

Room size (sqm)

10.5 m2

Room Description

Rooms have large built in cupboards and hand basin with overhead cupboards. The floor is wood grain look vinyl and walls are painted in neutral colours. There is a floor to ceiling glass door leading to the enclosed courtyard with shutters in some rooms and sliding vertical drapes in others. There is a phone and television connection in the room and the whole facility has WiFi access.
Rooms have overhead fans and wall mounted heaters. Some rooms have reverse cycle air conditioning.

Common Areas Description

There is a general dining room 70m2 containing a small sitting area with television library and fish tank. The floor is wood grain look vinyl and there are floor to ceiling windows looking out over a small courtyard.
The main activity room is 85 m2 with light blue vinyl floor and has a large covered deck area with chairs and tables as well as a built in bar-b-que. The gardens are accessible from this area and are all fully fenced with mature trees as well as chairs and tables under large umbrellas.
Rooms open out onto an enclosed courtyard that has a variety of seating areas as well as raised garden beds trees and a chicken coop.
There is a kitchenette on the upper and ground floors.
The Physiotherapist has a separate area containing a range of equipment for specific requirements.

Room Name

Standard room - limited view

Type

Single room + shared bathroom

Occupancy

1

No of rooms

0

Room size (sqm)

8.4 m2 and 10.5 m2

Room Description

Rooms are located at the corner of each floor rooms on the upstairs floors have a small balcony. The room in the Dementia Secure Unit has access to the courtyard however is located under the floor above. The room on the other floor has been increased in size however is also located under the floor above. Rooms have wood grain look vinyl floors built in wardrobe and wash basin with overhead cupboards. Overhead fans and wall mounted heaters. Windows have sheer and block out curtains. All rooms have telephone and television points and the whole facility has WiFI access.

Common Areas Description

General dining room 70m2 containing a small sitting area with television library and fish tank. The floor is wood grain look vinyl and there are floor to ceiling windows looking out over a small courtyard.
The main activity room is 85 m2 and has a large covered deck area with chairs and tables as well as a built in bar-b-que. The floor is light blue vinyl.
The gardens are accessible from this area and are all fully fenced with mature trees as well as chairs and tables under large umbrellas.
Rooms in the Dementia Secure Area have access to a general activity room 153m2 with kitchen facilities. This area has a large covered courtyard with raised garden beds trees and chicken coop. The area is fully fenced and secure.
There is a kitchenette on the upper and ground floors.
The Physiotherapist has a separate area containing a range of equipment for specific requirements

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