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Bethanie Warwick

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(18 Reviews)

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Review Bethanie Warwick
1 reviews sorted by Date Rating Type
Landen4880 Dec 21, 2015

This place was absolutely appalling. The building is to be demolished when a new facility is built but in the meantime, it is very worn with paint peeling everywhere and the toilets and showers are horrible. Worse, the staff are disinterested, treat the residents in a very offhand manner, and services offered pathetic. An example - a music session listed on their activities turned out to be a radio turned on in one room. Not one resident had been taken to the "activity". On another occasion, I asked a staff member to take my mother to the toilet (there are only shared facilities). She said I will when I have been to the toilet myself, then never turned up. My mother had continual bladder infections and also had a very nasty 24 hour bug that lasted for about 5 days. She has been in a new facility for about 3 months and has had no infections - in fact her general health has improved dramatically. Staff ignored out requests to take my mother off medications she no longer needed but were prescribed at an earlier visit to hospital. In the high care area, there is one "TV room" in which residents can sit if our of their rooms. Consequently, most just stayed in their beds all day as there was no-where else to go. The "Manager" never gets out of her office and in 2 months I did not see her in the residents area once - she doesn't appear to care about the standard of care at all. Based on our experience in Bethany Warwick I would be very careful of any Bethany facility. If they accept this standard in one facility, I doubt they would be much better elsewhere. Disgusting place!

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Bethanie Warwick

Bethanie Warwick offers residents 24 hour support and assistance in a comfortable and secure environment. There are 31 bed-sitting rooms, each with bed, wardrobe, kitchenette and ensuite. Bethanie Warwick also has 17 double rooms, and two single rooms; each attractively finished, safe and comfortable. Residents here enjoy several spacious communal lounges and dining facilities, so visitors can be welcomed in comfort. Residents are supported by caring staff with services including clinical nursing care, personal care, therapy services (physiotherapy and occupational therapy), laundry and room cleaning. An extensive activity program supports residents to remain active and pursue their personal interests. Quality dining is assured with our on-site chef working with residents to deliver meals of choice. Bethanie have visiting GPs, a Dementia Consultant and a Nurse Practitioner to provide support and assistance when required. There is also respite available here on a limited basis.

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