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9-17 Broughton Rd, Surrey Hills VIC 3127
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Phone Show phone number
Operator Average Quality
(88 Reviews)
Room Vacancies:
Residential Accommodation Deposit:
Resident or Service User Review
Tour Review
- Quality of information provided
- Helpfulness of staff
- Quality of ambiance & general environment
- Overall quality
- Quality of building
- Quality of staff & care
- Quality of food
- Quality of lifestyle & wellbeing
- Overall quality
BlueCross Broughtonlea 1300 133 414
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My review is based on my family's experience while our mother was a resident at Blue Cross Broughtonlea, until she passed away in mid-January 2016. She had dementia, and the staff treated her with dignity, love and kindness, and taught us to understand the disease and its ravages, so that we were also equipped to give our Mum unconditional love and compassion.
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Four years ago my sisters and I had to face the heartbreaking truth that our darling Mum had advanced dementia and other age-related issues, and we needed to find a high care facility for her. After much pavement pounding and comparing many different places, we settled on Broughtonlea. It was the best decision we could have made. The level of care is second to none, helped by the excellent staff to resident ratio. They have a dedicated team of well-trained nursing staff who kept us informed and encouraged us to talk to them if we had any concerns. The Leisure and Lifestyle staff are there 7 days a week running a wide variety of activities, including their excellent dementia care program, all of which gave Mum plenty of cognitive stimulation, exercise and a good quality of life. During her four years at Broughtonlea, our Mum was cared for with compassion, dignity, love and respect. In her final weeks, when she was under palliative care, all the staff members showed us great kindness and ensured that we understood what was happening at every stage. Mum passed away peacefully under the care of people who loved her. Thank you to all the staff at Broughtonlea, we are eternally grateful.
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4
Dreadful place. Do not entrust your beloved elderly parent to this place.
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6
Great facility, they really try and help the residents enjoy life. The staff are amazing and most helpful. I do not rate the food highly but they are working to improve this aspect.
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1