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BlueCross Broughtonlea

3.75 4 Reviews | Write a Review

Operator
BlueCross Community & Residential Services

Operator Average Quality
(78 Reviews)

Room Vacancies:
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  • Quality of ambiance & general environment
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  • Quality of food
  • Quality of lifestyle & wellbeing
  • Overall quality

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BlueCross Broughtonlea     1300 133 414

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Review BlueCross Broughtonlea
Quality of information provided
Helpfulness of staff
Quality of ambiance & general environment
Overall quality
Quality of building
Quality of staff & care
Quality of food
Quality of lifestyle & wellbeing
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4 reviews sorted by Date Rating Type
Lila6546 Sep 25, 2018

My review is based on my family's experience while our mother was a resident at Blue Cross Broughtonlea, until she passed away in mid-January 2016. She had dementia, and the staff treated her with dignity, love and kindness, and taught us to understand the disease and its ravages, so that we were also equipped to give our Mum unconditional love and compassion.

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Brooke4641 Feb 17, 2017

Four years ago my sisters and I had to face the heartbreaking truth that our darling Mum had advanced dementia and other age-related issues, and we needed to find a high care facility for her. After much pavement pounding and comparing many different places, we settled on Broughtonlea. It was the best decision we could have made. The level of care is second to none, helped by the excellent staff to resident ratio. They have a dedicated team of well-trained nursing staff who kept us informed and encouraged us to talk to them if we had any concerns. The Leisure and Lifestyle staff are there 7 days a week running a wide variety of activities, including their excellent dementia care program, all of which gave Mum plenty of cognitive stimulation, exercise and a good quality of life. During her four years at Broughtonlea, our Mum was cared for with compassion, dignity, love and respect. In her final weeks, when she was under palliative care, all the staff members showed us great kindness and ensured that we understood what was happening at every stage. Mum passed away peacefully under the care of people who loved her. Thank you to all the staff at Broughtonlea, we are eternally grateful.

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Zella9844 Apr 11, 2016

Dreadful place. Do not entrust your beloved elderly parent to this place.

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Lonnie4811 Jul 21, 2015

Great facility, they really try and help the residents enjoy life. The staff are amazing and most helpful. I do not rate the food highly but they are working to improve this aspect.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About BlueCross Broughtonlea

As soon as you walk through the doors at BlueCross Broughtonlea you know that you are entering an exceptional place. The attention to detail here is unsurpassed, with hotel quality services maintained throughout every level, matched with the incomparable attentiveness and caring manner of each staff member. Located in Surrey Hills, this outstanding and modern residence offers both single and twin rooms to accommodate different family needs. All rooms are decorated to a very high level with superior décor and fittings. Outdoor areas provide exceptional landscaping; water fountains and gardens offer tranquil areas for relaxing. Indoors there are many activities and comfortable spaces for residents to enjoy, including the piano lounge. Alternatively Café Surrey is available for catching up with friends over coffee and cake.

Available Rooms

Room Name

Standard

Type

Single room + ensuite

Occupancy

1

No of rooms

20

Room size (sqm)

14.8-30.3 m2

Room Description

All rooms at BlueCross Broughtonlea come with a range of furniture and amenities to ensure your comfort. This includes a height
adjustable single bed built-in wardrobe bedside table comfortable armchair hydronic heating reverse cycle air-conditioning plus
a wall-mounted TV for your entertainment. We encourage all residents to bring special items from home to personalise your space.
Our standard rooms provide a comfortable space to call
your own some feature balconies or direct courtyard
access and offer views to surrounding gardens
courtyards and the Surrey Hills neighbourhood.

Common Areas Description

BlueCross Broughtonlea has 7 lounge areas 5 dining rooms a library a services caf and dining area a chapel a physio room card room a multi- purpose room extensive terrace and internal courtyards. A large Porte cochere frames the large entrance.
Large flat screen TVs are located in the ground and level one formal lounge areas. The residence is surrounded by landscaped gardens and internal courtyards and terraces the courtyards are accessible to residents who can enjoy the water features and elevated garden beds. Rooms that have access to private courtyards are secure and outdoor furniture adds to the residents enjoyment.

Room Name

Superior

Type

Single room + ensuite

Occupancy

1

No of rooms

30

Room size (sqm)

15.8-30.3 m2

Room Description

All rooms at BlueCross Broughtonlea come with a range of furniture and amenities to ensure your comfort. This includes a height
adjustable single bed built-in wardrobe bedside table comfortable armchair hydronic heating reverse cycle air-conditioning plus
a wall-mounted TV for your entertainment. We encourage all residents to bring special items from home to personalise your space.
Superior rooms offer a choice of either additional space
or private courtyard or balcony access with views to
surrounding gardens courtyards and the Surrey Hills
neighbourhood.

Common Areas Description

BlueCross Broughtonlea has 7 lounge areas 5 dining rooms a library a services caf and dining area a chapel a physio room card room a multi- purpose room extensive terrace and internal courtyards. A large Porte cochere frames the large entrance.
Large flat screen TVs are located in the ground and level one formal lounge areas.The residence is surrounded by landscaped gardens and internal courtyards and terraces the courtyards are accessible to residents who can enjoy the water features and elevated garden beds. Rooms that have access to private courtyards are secure and outdoor furniture adds to the residents enjoyment.

Room Name

Deluxe

Type

Single room + ensuite

Occupancy

1

No of rooms

10

Room size (sqm)

19-40 m2

Room Description

All rooms at BlueCross Broughtonlea come with a range of furniture and amenities to ensure your comfort. This includes a height
adjustable single bed built-in wardrobe bedside table comfortable armchair hydronic heating reverse cycle air-conditioning plus
a wall-mounted TV for your entertainment. We encourage all residents to bring special items from home to personalise your space.
These spacious rooms include an additional lounge
room for your comfort as well as private access to a
courtyard or balcony. The views overlook the landscaped
gardens or courtyards.

Common Areas Description

BlueCross Broughtonlea has 7 lounge areas 5 dining rooms a library a services caf and dining area a chapel a physio room card room a multi- purpose room extensive terrace and internal courtyards. A large Porte cochere frames the large entrance.
Large flat screen TVs are located in the ground and level one formal lounge areas.
The residence is surrounded by landscaped gardens and internal courtyards and terraces the courtyards are accessible to residents who can enjoy the water features and elevated garden beds. Rooms that have access to private courtyards are secure and outdoor furniture adds to the residents enjoyment.

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