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250 Waterdale Rd, Ivanhoe VIC 3079
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Operator Average Quality
(88 Reviews)
Room Vacancies:
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- Quality of staff & care
- Quality of food
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- Overall quality
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BlueCross Waterdale 1300 133 414
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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.
most of the times the service has been good but on a few occasions I have had dealings with the staff
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1
Food has really gone down hill at this facility. Just awful. Also very short staffed, not good when resident's needs change.
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1
Excellent new building with many spacious lounge areas and other amenities. Facility falters with high care residents, failure to keep them clean, losing and misplacing clothes and medications. Constant phone calls to family regarding resident management. Suited to people that can manage themselves.
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3
Was good to start with but things seem to have declined. Constant staff changes and not good for high care when resident's condition changes.
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Lovely, clean facility with some caring staff. However, not a suitable place if you need high care, they do not seem to be prepared for those whose condition worsens in their care.
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1
A recently opened facility with modern features which meets all reasonable expectations. Care shown by staff, pleasant room environment, easy access to dining and lounge.
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My mother was here for 5 years before passing in 2012. The staff were wonderful to her, nothing was a problem for them. The food was good and plentiful. They not only made mum feel at home but went out of their way to know our family members, which made mum really happy. I took a friend to visit mum one day and we walked passed the cleaning room and they were cleaning the cleaning products, so we new everything was always clean. I would recommend this facility to anyone looking for somewhere for their loved one to be cared for.
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