through many experiences at multiple aged care facilities around Melbourne as guardian for family members,i rate blue cross the best of them all

most of the times the service has been good but on a few occasions I have had dealings with the staff

Food has really gone down hill at this facility. Just awful. Also very short staffed, not good when resident's needs change.

Excellent new building with many spacious lounge areas and other amenities. Facility falters with high care residents, failure to keep them clean, losing and misplacing clothes and medications. Constant phone calls to family regarding resident management. Suited to people that can manage themselves.

Was good to start with but things seem to have declined. Constant staff changes and not good for high care when resident's condition changes.