Brightwater Birralee

My mother lived for one month in Birrallee bright water nursing home in Innaloo Western Australia, before she passed away in January 2018. The room she was living in was bright and cheerful, surrounded by her personal furniture, photos and paintings. We were able to see her at all hours of the day by having a swipe card to enter the premises. She liked all staff by one, which is pretty good. As my mother wasn’t demented she was able to tell us how she was treated. The food unfortunately was not up to standard. It was all puréed and had no taste at all. The manager of the nursing home has been trying her best to get a kitchen on the premises where they can cook. The only sad thing was that my mother passed away alone during the night on the floor in the bathroom. I do believe that the ratio of staff at night in ALL nursing homes is far too low. Had there been more staff she probably didn’t have to go to the toilet by herself. But overall, my mother was happy and cared for in the last month of her life. We recommend Birrallee and their staff highly.

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After fracturing her femur in a fall my mother was unable to remain living independently. I was thrilled when we found a placement for her at Birralee in Innaloo. The facilities and staff were fantastic. My mother had her own room with her own en-suite. Every day there were activities like cooking, games, exercise classes and visiting entertainers. They took her out on group outings in their bus. The meals were excellent and she could order something different if she did not want what was on the menu. The family was encouraged to participate in special events. After several years her heart deteriorated and she was allowed to return to Birralee for her final days. She was surrounded by loving staff and all her friends, it was like an extended family. I will always be grateful for the devotion and care given to my mother by everyone at Birralee. Thankyou

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Mum thrived in care with healthy food and plenty of drinks. She loved the companionship of residents and staff. She didn't get a urinary tract infection while in care as she had frequent fluids offered. At home she would be in hospital 2/year with UTIs.

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Mum thrived due to good nutrition, regular fluids and companionship from residents and staff. She was offered regular drinks and did not have a urinary tract infection while she was in care.

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My elderly mother entered residential care after a major injury resulting from a fall

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Average facilities, a number of deficiencies noted to facility management. Staff meet most basic performance objectives but are not fully attentive to needs of the patient. Food of average quality, repetitive, sandwiches not considered reasonable catering item. Little evidence of facilitated physio or promotion of social interaction. Not meeting my expectations and thus overall poor rating.

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The quality of the building was excellent. Most of the staff were terrific and thoughtful, but very busy. They needed a lot more staff at nighttime. 2carers and 1RN was not enough to toilet all residents. The food was terrible, but it came from outside. I was told they are trying to get approval to prepare food on the premises. The quality of lifestyle

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Careworkers offer personalised care to the residents. They know their personalities, likes and dislikes. They are "in tune" with the resident's day to day condition and pick up any subtle changes that are then referred to the Registered Nurses. Mum feels safe and secure always. She has developed a good rapport with all staff. She enjoys simple companionship with other residents who have a similar condition. She is always kept warm and well groomed. Being offered frequent drinks during the day has stopped recurring urinary tract infections, which would put her in hospital when she was living at home with her husband.

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My father is in care (transition) at present and getting the high care he needs, the staff are pleasant and very helpful.

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My cousins is being cared for at Birralee and is extremely happy.

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Looked after my mother- in- law. Their care was wonderful.

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1. Meals are difficult for my aunt, sandwiches everyday and she has never been one for sandwiches. A variety of food would be good. 2. Also, there is no choice for evening meal, everyone gets the same thing. 3. Nurses appear to be unobservant of some issues I had to point out twice that he legs/feet were quite swollen and asked them to be treated, they seemed surprised and it took 2 weeks before she was provided with a foot stool. 4. My aunt has been at Brightwater for 6 weeks and has not seen a podiatrist. We passed he 'Care Plan' to them 2 days after her admission. Her toes and nails look awful colour and peeling.

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Sometimes the facility can run short on specific medication/drops required for our family member. Shortage of staff - especially for high care resident. Because of lack of staff resources there is lack of timely response to "bell" being answered when rung. Upgrades to room furniture such as cupboards - same ones for past 10 years.

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Brightwater did a great job and have been very helpful during what was a difficult time. My father has been doing very well and all of the staff are lovely and do the best they can to provide a homely environment and to help improve his quality of life via activities/outings etc.

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A wonderful place - the premises are spotless - excellent

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The care given to my Mother has been exceptional. She is happy and feels completely at home. I could not want for anything more, thankyou.

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We were very happy with the care our mother got while she was in your care,we wish to thank you very much and would recomend your facility.

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i would recommend your facilities as we found it pleasant, the staff were great, and thank you all for he care you all gave to our mother.

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