Thankyou to all Staff and Carers who took care of my Dad during the end of his time. Polite and lovely Staff. They showed such compassion and consideration in Dads final stages of life. Thankyou from the bottom of my heart, for all you did with Dad to make his final weeks very comfortable. x

My husband has been in full time care for three years now. I have absolutely NO COMPLAINTS about his care or about the staff.

TV reception has not been working for 5 days. Still not working so no TV to watch. Staff generally haven't been attending for smaller things need to ask continuously. Although the current new staff are an improvement. Hope they stay high staff turnover. Food is all bulk made off site, bland. On site kitchen would be a great improvement. Mum missed home style meals. Social well being staff do excellent job in entertainment and outings.

My mother has been a resident at Brightwater Madeley for 8 years. Although I have experience with similar facilities both here in WA and Victoria. I have rated Madeley on what I would expect if I was a resident. The management team has an excellent care culture and ethics. The management team promotes care spot on. They take an innovative approach to dealing with funding and government policy. The carers show compassion and respect and do their best.

Very happy and grateful to know my husband is being well cared for. It relieves a huge burden knowing he is being well cared for in a well kept facility and caring staff. My only complaint and I have and he has complained many times is the quality of food. Sometimes the meds are not adequately cooked and other times food he has been unable to eat there seems no other choice. He has been going without food as he cant stomach fish pie dished up or...