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Bupa Bankstown

3.88 8 Reviews | Write a Review

Operator Average Quality
(266 Reviews)

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Review Bupa Bankstown
8 reviews sorted by Date Rating Type
Heather601 Apr 11, 2019

Staff are always very obliging and helpful. Quality of food seems quite good. My dad is very contented there. It's bright and airy and doesn't smell bad.

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Kelvin5497 Apr 11, 2019

Despite all the negative views of Aged Care, we have had a positive outcome from this facility, on the basis of the caring staff, and knowledge that my father is loved by the people he comes in contact with.

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Uriel2335 Sep 26, 2018

The weekly Care by staff is very good however after hours and at weekend the care is marginal due to less staff on duty. For instance after hours we found my wife with a spill of her PEG tube with saturated clothing and bed sheets and at the rate of input she had obviously been in this condition for some time and it would have been only a simple check to prevent the situation. She also had an empty respirator on.

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Wilfredo1627 Sep 25, 2018

The wonderful attitude of the staff make this a place we are glad to have dad in. They are super-helpful, considerate and some actually enjoy spending time with the residents.

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Helene5167 Sep 25, 2018

Facility itself was ok , clean, newish. Staff was friendly. Like most places. Later found they where understaffed in clinical and general staff . Took a few meetings with Management to improve care and Management of my Father. The food was ok, but i would not eat it myself unless forced to. They forgot to clean and redo my Father's dressings, left him unattended at times, forgot to change his adult diapers, forgot his medications, missed showering him and other issues. He had several infections and had to go in/out of hospital because of infections. Staff are not skilled for high care patients. Unfortunately he didn't last long there, he got sepsis and passed away. This is a true and accurate review from my experience a few years ago. Things might of changed now, but i doubt it.

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Ettoma Sep 06, 2018

This home is now showing its age and needs refreshing. Food quality is a LONG STANDING issue which Bupa Bankstown has continuously avoided addressing. Lukewarm meals - soups and mains, coupled with regularly 'tough' meat - make for a consistently poor dining experience for high care residents.

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Damaris4222 Jul 31, 2017

We have had problems with billing and clothes not being returned from the laundry.

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Ferne945 Dec 22, 2015

My grandmother is in high care, and the staff and facilities at BUPA Bankstown are fantastic.

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Bupa Bankstown

Welcome to Bupa Bankstown. Built in 2012, our modern care home is set in a suburb south west of Sydney.We have a delightful range of communal areas and activity rooms for you to keep busy in or simply relax, including a café and library. These are designed with tasteful decorations, beautiful artwork and indoor plants. Our large windows bring in plenty of natural light and are ideal to sit beside to admire the views. You can even be pampered at our very own hair salon!Meanwhile, outdoors we're surrounded by landscaped gardens, beautiful flowering trees and shrubs and activity lawns. We have a shaded courtyard area with a BBQ for your enjoyment. And our home's orientation has been purpose-built to maximise winter sun and summer shade. For more information, please visit our website www.bupa.com.au/aged-care/bupa-bankstown

Available Rooms

Room Name

Classic

Type

Single room + ensuite

Occupancy

1

No of rooms

74

Room size (sqm)

15.72

Room Description

Modern and welcoming this 16 sqm private room has its very own ensuite bathroom. It features high quality furnishings including an adjustable bed arm chair an over-the-bed table storage of a wardrobe and drawers and soft furnishings like curtains and bedding. The bathroom consists of a toilet wash basin shower and mirror. Residential amenities include an easy-to-use 24 hour nurse call system.

Common Areas Description

We have a delightful range of communal areas and activity rooms for you to keep busy in or simply relax including a caf and library. These are designed with tasteful decorations beautiful artwork and indoor plants. Our large windows bring in plenty of natural light and are ideal to sit beside to admire the views. You can even be pampered at our very own hair salon

Meanwhile outdoors were surrounded by landscaped gardens beautiful flowering trees and shrubs and activity lawns. We have a shaded courtyard area with a BBQ for your enjoyment. And our homes orientation has been purpose-built to maximise winter sun and summer shade.

Room Name

Superior

Type

Single room + ensuite

Occupancy

1

No of rooms

46

Room size (sqm)

16.26

Room Description

Make yourself comfortable in this 16 sqm private room with ensuite bathroom. This bright attractive room has plenty of natural light and beautiful garden views. High quality furnishings include an adjustable bed arm chair an over-the-bed table storage of a wardrobe and drawers and soft furnishings like curtains and bedding. The bathroom consists of a toilet wash basin shower and mirror. Residential amenities include an easy-to-use 24 hour nurse call system.

Common Areas Description

We have a delightful range of communal areas and activity rooms for you to keep busy in or simply relax including a caf and library. These are designed with tasteful decorations beautiful artwork and indoor plants. Our large windows bring in plenty of natural light and are ideal to sit beside to admire the views. You can even be pampered at our very own hair salon

Meanwhile outdoors were surrounded by landscaped gardens beautiful flowering trees and shrubs and activity lawns. We have a shaded courtyard area with a BBQ for your enjoyment. And our homes orientation has been purpose-built to maximise winter sun and summer shade.

Room Name

Companion

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

4

Room size (sqm)

25.63

Room Description

If you find comfort in the company of others this spacious 26 sqm room with ensuite shared with one other person is ideal. High quality furnishings include an adjustable bed arm chair an over-the-bed table storage of a wardrobe and drawers and soft furnishings like curtains and bedding. Residential amenities include an easy-to-use 24 hour nurse call system.

Common Areas Description

We have a delightful range of communal areas and activity rooms for you to keep busy in or simply relax including a caf and library. These are designed with tasteful decorations beautiful artwork and indoor plants. Our large windows bring in plenty of natural light and are ideal to sit beside to admire the views. You can even be pampered at our very own hair salon

Meanwhile outdoors were surrounded by landscaped gardens beautiful flowering trees and shrubs and activity lawns. We have a shaded courtyard area with a BBQ for your enjoyment. And our homes orientation has been purpose-built to maximise winter sun and summer shade.

Room Name

Premium

Type

Single room + ensuite

Occupancy

1

No of rooms

16

Room size (sqm)

16.49

Room Description

If you enjoy being outdoors we hope you will feel at home in this bright 16 sqm private room with ensuite. This modern room boasts lots of natural light and a choice of patio area with courtyard views or large bay windows. High quality furnishings include an adjustable bed arm chair an over-the-bed table storage of a wardrobe and drawers and soft furnishings like curtains and bedding. The bathroom consists of a toilet wash basin shower and mirror. Residential amenities include an easy-to-use 24 hour nurse call system.

Common Areas Description

We have a delightful range of communal areas and activity rooms for you to keep busy in or simply relax including a caf and library. These are designed with tasteful decorations beautiful artwork and indoor plants. Our large windows bring in plenty of natural light and are ideal to sit beside to admire the views. You can even be pampered at our very own hair salon

Meanwhile outdoors were surrounded by landscaped gardens beautiful flowering trees and shrubs and activity lawns. We have a shaded courtyard area with a BBQ for your enjoyment. And our homes orientation has been purpose-built to maximise winter sun and summer shade.

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