We were made a lot of promises by the person doing admissions when my mother was in for respite which sounded great. It was what we were looking for.
None of them were carried out. At one stage they didn’t even have food for her, they ‘forgot’.
They agreed that all prescriptions and medical needs would be supplied by me and yet weâÃ...
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Selina5262
5 years ago
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My mother and I thought the facility was lovely, but after a few weeks there she was forced to eat at a table with a woman who stole her food, put it in her mouth, then put it back on her plate. There was nobody to converse with over meals. She asked to be moved to another table and they said 'someone has to sit here'. She took her cup of tea back to her room and they abused her and told her she had to eat at the table.
When she soiled herself ...
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Enola9955
6 years ago
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My mother has been in the nursing home for 4 months. During that time she has had 6 falls. Has split her head open requiring stitches and has broken her hip. She is now in a wheelchair. She get slapped by another resident and gets her hair pulled.
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SteepSix
7 years ago
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Incomprehensibly disjointed and slap-dash service. I would not recommend this service to an enemy. They have no idea how to provide a consistent service. Took two weeks of pleading to provide a special diet. Urine and feces on floor and blanket was only cleaned when pointed out by visiting family. They use adult diapers to save toilet need vigilance. They got our old address despite sitting for an hour to fill out intake forms, neglected pharmace...
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Desiree6809
7 years ago
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Recently we put Mum in for Respite, she was very reluctant to go as she had never been into any Aged Care Facility before.
For the months leading up we visited the Facility at least three times, checking on Mum's placement and where she would be located.
The day we arrived they put mum into a totally different location which was behind a key pad door, I could not believe Bupa Pottsville would do that. They initially advised me she would be mov...
Welcoming and comfortable, this 13 sqm private room is complete with ensuite bathroom. High quality furnishings include an adjustable bed, chair, an over-the-bed table, storage of a wardrobe, drawers and soft furnishings like curtains and bedding. The bathroom consists of a toilet, wash basin, shower and mirror. Residential amenities include an easy-to-use 24 hours a day nurse call system.
If you enjoy the outdoors, then you’ll enjoy this spacious 14 sqm private room with ensuite bathroom. This modern, welcoming room opens onto a patio area, where you can relax and admire the tranquil views. High quality furnishings include an adjustable bed, chair, an over-the-bed table, storage of a wardrobe, drawers; and soft furnishings like curtains and bedding. The bathroom consists of a toilet, wash basin, shower and mirror. Residential amenities include an easy-to-use 24 hours a day nurse call system.
Comfort awaits you as you step into this 13 sqm private room, complete with a well-appointed ensuite bathroom and patio area. This modern room has high quality furnishings including an adjustable bed, chair, an over-the-bed table, storage of a wardrobe, drawers and soft furnishings like curtains and bedding. The bathroom consists of a toilet, wash basin, shower and mirror. Residential amenities include an easy-to-use 24 hours a day nurse call system.
This extremely spacious 27 sqm private room with ensuite bathroom gives you plenty of space to decorate and bring your personality to life in your own comfortable surrounds. You can admire the tranquil views from the convenience of your room and experience the outdoors as you please with doors that open onto a bright balcony. High quality furnishings include an adjustable bed, chair, an over-the-bed table, storage of a wardrobe, drawers; and soft furnishings including curtains and bedding. The bathroom consists of a toilet, wash basin, shower and mirror. Residential amenities include an easy-to-use 24 hour nurse call system.
This 27 sqm room has all the touches to feel right at home with a modern ensuite bathroom and patio area. This room is shared with one other person. High quality furnishings include an adjustable bed, chair, an over-the-bed table, storage of a wardrobe, drawers and soft furnishings like curtains and bedding. The bathroom consists of a toilet, wash basin, shower and mirror. Residential amenities include an easy-to-use 24 hours a day nurse call system.