My mother-in-law (Jane - not her real name) is in Central Park at 101 Punt Road, Windsor, Victoria. She has been a resident there for 1.5 years. My wife and I visit her 3 times a week, around 4 hours per visit. The first thing to say is that each individual's experience in care will vary. One may have a generally acceptable experience and be relatively happy, while someone in the next room, with the same level of care, may be mostly miserable an...

The facilities are great - clean, modern and lovely to look at. The recent upgrade has made it even better. As for the staff, some of them are truly wonderful - happy, kind and welcoming and they deserve a medal. But a few seem to lack kindness and caring. They do their job and that's it and that makes it hard for the residents. They also have a high staff turnover which makes it difficult to have consistency and continuity of care. The food is ...

My mother literally starved to death, she was 48 kgs on admission and 27 kgs at time of death!! She had her front tooth knocked off, mouth care terrible, suffered a permanent contracture of her leg after hip fracture

My Mother literally starved to death, she was 47 Kgs on admission and 27 kgs at time of death!!!!! She had her front tooth knocked out, sustained a contracture of her leg after Hip operation, was denied proper wellness

Had to make decision for uncle and at the time supervisor was helpful