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Central Park

3.25 4 Reviews | Write a Review

Operator Average Quality
(144 Reviews)

Room Vacancies:

Residential Accommodation Deposit:

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Review Central Park
4 reviews sorted by Date Rating Type
Braden6299 Sep 29, 2018

My mother-in-law (Jane - not her real name) is in Central Park at 101 Punt Road, Windsor, Victoria. She has been a resident there for 1.5 years. My wife and I visit her 3 times a week, around 4 hours per visit. The first thing to say is that each individual's experience in care will vary. One may have a generally acceptable experience and be relatively happy, while someone in the next room, with the same level of care, may be mostly miserable and unhappy. And, the satisfaction level may go up and down with the changes in staff and conditions over time. So, the easiest way to do this review is PROs and CONs: PROs: * Staff is generally friendly and competent. * The food is generally appetizing and well-balanced, but does not cater to individual preferences to a great extent. *Relatives may bring additional food and drink items to the resident. * Activities are available, and assisted. * There is a beautiful big backyard garden, which Jane enjoys sitting in during the summer. They keep fresh blooming flowers there in planters. * The laundry service is exceptional - well organized, with a very short turn-around time. * For ambulatory (including in wheelchairs) residents, there are opportunities for socialization at meal times and activity events * Staff is responsive to concerns, and contact us quickly if Jane has any falls or other problems. * We see no reason to seek accommodation elsewhere for Jane. We see most of the CONs below as probably common to all aged care facilities. We keep in mind that Jane's faculties are declining, and she requires more attention as that goes forward. CONs: * Staff levels appear to have gotten lower since Jane entered Central Park * Most of Jane's complaints concern things that happen at night, whether real or imagined. Over Jane's course of time there, she has become non-ambulatory (except in a wheelchair) and less able to communicate clearly. * Staff response to calls for toileting is sometimes longer than is reasonable; but we often find that the staff is stretched too thin to cover simultaneous calls. * Most staff do not have time to engage in coversation with Jane for longer than a minute or two, but this is understandable in most circumstances. * A standard "extras fee" is charged daily, of which Jane uses fewer and fewer components. ====THE END==========

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Rowena8935 Apr 19, 2017

The facilities are great - clean, modern and lovely to look at. The recent upgrade has made it even better. As for the staff, some of them are truly wonderful - happy, kind and welcoming and they deserve a medal. But a few seem to lack kindness and caring. They do their job and that's it and that makes it hard for the residents. They also have a high staff turnover which makes it difficult to have consistency and continuity of care. The food is average to poor - apart from the biscuits and cakes, which I believe they buy in, and the puddings. It would not take much to make the care as good as the building but it would make a big difference to the lives of the residents.

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Santino4880 Jul 16, 2015

My mother literally starved to death, she was 48 kgs on admission and 27 kgs at time of death!! She had her front tooth knocked off, mouth care terrible, suffered a permanent contracture of her leg after hip fracture

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Silas5438 Jun 17, 2014

Had to make decision for uncle and at the time supervisor was helpful

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Central Park

Information not yet provided by facility

Available Rooms

Room Name

Deluxe

Type

Single room + ensuite

Occupancy

1

No of rooms

10

Room size (sqm)

14

Room Description

Rooms are attractive with colour co-ordinated linen well maintained flooring and window coverings. Telephone and plasma televisions are provided as are standard bedroom furnishings. There is natural light provided by windows that look out onto pleasant aspects such as the gardens.

Common Areas Description

There are ample cozy living spaces for the enjoyment of the residents and their visitors.

Room Name

Platinum

Type

Single room + ensuite

Occupancy

1

No of rooms

Room size (sqm)

Average 24m2

Room Description

Private accommodation with private ensuite. Rooms feature beautiful city or garden views.

Common Areas Description

There are ample cozy living spaces for the enjoyment of the residents and their visitors.

Room Name

Premium

Type

Single room + ensuite

Occupancy

1

No of rooms

10

Room size (sqm)

16

Room Description

Rooms are located in a premium location within the facility and are attractive with colour co-ordinated linen well maintained flooring and window coverings. There is natural light provided by windows that look out onto pleasant aspects such as the gardens and city skyline.

Common Areas Description

Communal lounge and dining areas are bright and spacious providing a lovely area for residents their friends and family to enjoy.

Room Name

Standard

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

10

Room size (sqm)

12

Room Description

Rooms are attractive with colour co-ordinated linen well maintained flooring and window coverings. There is natural light provided by windows that look out onto pleasant aspects such as the gardens.

Common Areas Description

There are ample cozy living spaces for the enjoyment of the residents and their visitors.

Room Name

Superior Room

Type

Single room + shared bathroom

Occupancy

1

No of rooms

33

Room size (sqm)

50 - 20m2

Room Description

Private accommodation with shared bathrooms.

Common Areas Description

Central Park Residential Aged Care boasts numerous communal lounge and dining areas which are beautifully appointed and provide and oasis for residents and their families to relax in.

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