Think very carefully before sending your loved one here. My mother was here for many years before we pulled her out. Things were good until the Mckenzie group took over. She was often not dressed properly ( pants on back to front, tops on inside out etc) and often her cloths were dirty. Her room and bathroom were also often messy and dirty. The food standard fell, access to activities declined. We also discovered numerous phone calls to Ind...

Facility is not so young but very "comfortable" generally staff is good , week ends a bit scarce but overall quite good. Staff training could be better but seem to use regular staff not agency good for continuity. Food generally varied and seem to be well presented. Medical care is generally good with medication but lacking in specific care such as special medical appointments. Doctor fair at best needs supervision and follow up. Activities seem...

I would not recommend Charlesbrook McKenzie Aged Care in Templestowe ( formerly Embracia). My mother was there for sixteen months and unfortunately the quality of care deteriorated during that time after McKenzie took over from Embracia. Unfortunately the new management are not interested in the residents. There is a strong commercial focus.Too many staffing issues. So many caring staff members left. Too many agency staff. Thankfully, we moved ou...

My Mum was admitted to Templestowe Grange.(Embracia) She was given a room that she loved, looking out onto the street in which we could put her own furniture and pictures, making her feel at home. The care by the staff was mostly excellent, with just several lapses over the year. Her final days were made easier by excellent palliative care nursing, as were our concerns and needs.

My parents were both in Aged Care but different residencies. The staff/pca's had compassion and empathy for their needs even though at times my parents were at differing levels of need. I could not fault the staff where their care was concerned. It is a difficult industry and only one for the dedicated carers. I witnessed both high care and low care and it is an industry for only the most dedicated of them.