The actual facility is ideal for people like my mother who have limited vision. They need a place which is smaller and more like a home. The staff are caring and always smile, however the newer ones have less skills. Some don’t appear to listen, and I saw first hand on 3rd January where a resident had an accident in a chair which was left. Three just stood around while a more experienced staff member clean...
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Facility reply:
Hello Jed37 and thank you for sharing your experience with the Aged Care Reviews community. We greatly appreciate feedback especially from families as it helps improve the services we offer to our residents and the community. In relation to your comments about newer staff, all our newer staff have been employed with appropriate skills as required for their roles. Experienced staff then guide our newer staff as to the routine and resident care needs to make the new staff are supported at the same time residents care routines are maintained as per their choice. We also note your feedback on continence aides and advise that all the residents have appropriate/adequate continence aides allocated as per their care assessment. We also offer education to our staff on continence management. Lastly, Christmas lunch we have around 150 residents and families joining us each year for Christmas lunch, where we serve a full three course meal with beverage for only $30. This is the cost of food and additional staffing for the day. Again, we thank you for your feedback and encourage you to approach our Director of Nursing at any time who operates an open-door policy. Wishing you and family all the best for the future. Mark Saunderson, Homestyle Aged Care Head Office.
5 years ago
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rod from kilsyth
6 years ago
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Very caring and well run. Mother quickly settled there after not being happy changing residence initially. She's 92 and suffers from dementia. Highly recommend due to caring staff and homely environment.
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Isom9894
6 years ago
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I moved my mother to Clarendon Grange 6 months ago and cannot speak highly enough of the wonderful, professional, warm and inclusive care and attention she receives on a daily basis. The lifestyle staff have literally changed Mum’s life with their strong focus on reducing social isolation and their consistent encouragement and enthusiasm. The nursing staff and PCA’s treat M...
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Facility reply:
Hi Isom9894, thank you for sharing your experience with the Aged Care Reviews community. I am thrilled to hear your feedback and it really highlights that what our people do, makes a difference in the lives of others. Wishing you and family all the best for the future. Mark Saunderson, Homestyle Aged Care Services Head Office.
6 years ago
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Jimpy
8 years ago
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My mother has recently had six weeks of respite here. The care provided was excellent. This is a small facility which contributes strongly to the warmth, homey feeling and friendliness experienced here. Staff picked up a long standing low-grade infection for which my mother was successfully treated. She was warmly welcomed when she arrived and made some lovely new friends. We were anxious about how this respite period would go, but it was an enti...
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SamtamK
8 years ago
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From my first visit, on behalf of my mother, I was very impressed firstly by the staff who are genuinely friendly with other staff and residents and the place itself well maintained and clean. My wife and my sister who both work in aged care were equally impressed by Clarendon Grange for the same reasons. I am not 70 years old and in a retirement village in Ringwood and we instructed our family and central management that we want to enter Clarendon Grange when necessary.
Facility reply:
Hi SamtamK, thank you very much for taking the time to share your experience at Clarendon Grange with others. I'm thrilled to see that our passionate staff are being recognised for the hard work and genuine care that goes into their roles whether it be caring, preparing food and maintaining our property. I wish you and family all the very best for the future. Mark Saunderson - Homestyle Aged Care Services Head Office.