Staff were extremely friendly, clearly explained the process involved and assisted with the paperwork. All the staff were very caring and gave me updates on my parents when asked, either in person or over the phone. I felt my parents were safe and well cared for during their first respite stay.

Clovelly Cottage is a good facility, clean and friendly. The staff are amazing and have shown great care towards my Mum. Food is very average and activities for the able body very limited, no outings which is not good for residents that don't have family to take them out.

The staff (including the doctors) are very caring, empathetic and capable. Some parts of the building are new, while other parts are old. The entertainment for the residents is stimulating and enjoyable. However, the food is not always suitable for the elderly e.g. tasteless, unimaginative, boxed crumbed fish, mostly meat dishes (with meat and vegetables mostly hard and tough). Residents are given white bread, which is constipating. Lactose intol...

This facility has been transformed by a recent renovation - great, modern facilities and lovely gardens for residents.

The staff were not educated on residents medical issues. Staff took lazy short cuts resulting in substandard care and further health problems, staff did not follow lifting protocols. Food was not nutritious, bland and often cold.