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Coastal Waters Aged Care

3.2 5 Reviews | Write a Review

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Operator Average Quality
(163 Reviews)

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Review Coastal Waters Aged Care
5 reviews sorted by Date Rating Type
Dusty386 Apr 29, 2019

The costs are astronomical, Communication is very poor. The residents having to share rooms

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It could be me Nov 05, 2018

When my parents first went to this facility my mother said she felt safe. The care was great. The staff lovely. No complaints at all. A year later along comes a new manager. Staff unhappy and we are definitely unhappy. What a difference. Though I have to say the staff are still lovely to my dad.

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Finn6826 Oct 05, 2018

Building: Sharing a room is not ideal and sharing a unisex bathroom between 4 people is not satisfactory and affects the dignity of the residents. Lack of privacy and security for residents is an issue making it less than homely and more like a hospital. Quality of staff

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Catherine kleinmeulman Feb 03, 2016

My 94 year old mother decided it was time to go into an aged care facility so that she could be cared for and feel safe. This was not the case in the first home she went to. On her arrival they promised to care for her and that staff would be on call if she needed assistance. My mother was in the low care area as she was still able to do most things for herself. The home had problems in the 8 months that she lived there. Several changes of management, understaffed, poor quality of food and alarms for assistance that did not work. The staff were overworked and often failed to attend their shifts, leaving a short fall in adequate care for the residents. When my mother fell over in the bathroom, she pressed the alarm and no one came to her aid so she had to crawl to her bed and pressed another alarm and still no one responded. It was only that a staff member came in to her room to give her medication and found her on the floor that she was helped. I was very upset and angry and tried to get some answers from the manager. I was told of the change in management and that things would improve. This did not occur. After 8 months of poor quality care I decided to move her to a new facility.

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CarolynW Jun 17, 2015

I have recently had my father in respite , unwillingly . It is a very clean , friendly and caring operation . Smiling people from nurses to tea lady have made leaving him there much easier . Although he wanted to come home , he is well cared for , and happy until I visited . He was there for 15 days and decided it was a holiday . Should time come for permanent care , I would not hesitate to have him this facility .

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Coastal Waters Aged Care

Coastal Waters Aged Care is part of the Allity Aged Care group. Our state of the art home is built near the shores of beautiful Jervis Bay on the NSW South Coast.Coastal Waters offers all levels of permanent and respite care with a Dementia Specific Secure Unit. Our team of professional staff takes pride in providing care which is focused on meeting the needs of individual residents and at the same time giving families support as and when needed.

Available Rooms

Room Name

Single private

Type

Single room + ensuite

Occupancy

1

No of rooms

4

Room size (sqm)

15

Room Description

Single room with its private ensuite. Furnished with lockable side table and a double wardrobe.

Common Areas Description

To be provided

Room Name

Large single

Type

Single room + ensuite

Occupancy

1

No of rooms

42

Room size (sqm)

20

Room Description

Large single room with private ensuite. TV fixed. Features Mahogany coloured furniture with a double wardrobe side table and bedside table.

Common Areas Description

To be provided

Room Name

Single

Type

Single room + shared bathroom

Occupancy

1

No of rooms

24

Room size (sqm)

16

Room Description

Single room with shared ensuite.Furnished with lockable side table and a double wardrobe.

Common Areas Description

To be provided

Room Name

Double

Type

Shared room + shared bathroom

Occupancy

2

No of rooms

26

Room size (sqm)

24

Room Description

Double room with shared ensuite. Furnished with lockable side table and a double wardrobe.

Common Areas Description

To be provided

Room Name

Double private

Type

Shared room + ensuite

Occupancy

2

No of rooms

2

Room size (sqm)

24

Room Description

Double room suitable for couples withprivate ensuite. Furnished withlockable side table and a double wardrobe.

Common Areas Description

To be provided

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