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Coffs Harbour Grange Care Community

3 6 Reviews | Write a Review

Operator

Operator Average Quality
(215 Reviews)

Room Vacancies:

Residential Accommodation Deposit:

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  • Quality of ambiance & general environment
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  • Quality of building
  • Quality of staff & care
  • Quality of food
  • Quality of lifestyle & wellbeing
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Review Coffs Harbour Grange Care Community
6 reviews sorted by Date Rating Type
Columbus3831 Sep 25, 2018

the nursing home has a few very dedicated staff but most are just there because its a job they have to do,' from what I have seen and tasted of the food it is disgraceful and needs to improve, the office staff need to be more hands on and polite

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Irma80 Jul 31, 2017

Very difficult to recommend due to impersonal vibe of business operation

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Altopiano Nov 23, 2016

Hands on floor staff are excellent but way, way under the pump. No doubt budget driven.Yes, high turnover of staff, which is quite disappointing and very unnerving to the longer term residents. Activities co-ordination is second to none and the excellent staff which oversee that area are resourceful, empathetic and just complete angels and receive kudos from myself and family. Front of desk needs lessons in customer service, empathy and overall general friendliness and to lose the surly attitude. Food is less than average. My family often bring in food to supplement or replace what is on offer. Co-ordination with services outside the facility i.e. dental, physio etc just non -existant.

Was this review helpful?  3

Mike Broadfoot Nov 10, 2016

My father, who passed away in September aged 100, lived in this facility for 4 years. He often complained about the quality of the food to management but no improvement was noticed. It seemed to be run as an institution to make money rather than a caring place one would expect in later years. Nursing staff, on the whole, were excellent, particularly towards the end. However, there seemed to be a large turnover of staff, with the less experienced ones not being a pathetic towards residents

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Margarete9905 Mar 14, 2016

Our mother is in an aged care facility. All good except the food. So much food is wasted because the majority of residents won't eat it. We buy food for mum

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Lee161 Jun 15, 2015

build is modern but the food lets them down. The care staff are fantastic

Was this review helpful?  1

Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Coffs Harbour Grange Care Community

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Available Rooms

Room Name

Superior (Extra Service)

Type

Single room + ensuite

Occupancy

1

No of rooms

32

Room size (sqm)

16

Room Description

Rooms are private spacious and furnished at a superior level.

Common Areas Description

Rooms have easy access to dining and lounge rooms activities room cafe gym private diningexternal courtyards and gardens. Lift access is available where appropriate.

Room Name

Superior

Type

Single room + ensuite

Occupancy

1

No of rooms

91

Room size (sqm)

16

Room Description

Rooms are private spacious and furnished at a superior level.

Common Areas Description

Rooms have easy access to dining and lounge rooms activities room cafe gym private diningexternal courtyards and gardens. Lift access is available where appropriate.

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