Craigcare Moonee Ponds

Pros: - Beautiful, spacious, modern rooms - The place is very clean Cons: - Limited activities - Very little socialisation - there's one common TV room, otherwise there's nowhere for people to get together. The dining room is not allowed to be used by residents outside of meals. Most people stay in their own rooms all day. - Although there are outside courtyards, in 4 years I have never seen them in use by residents - Limited staff engagement with residents - Inadequate record keeping and overall limited oversight by management

Was this review helpful?  9

Compared to other aged care facilities, this has very few facilities for the people. There are no gardens, swimming pool or recreation area. Inside the common rooms are bare and lack a homely feeling. Management puts very little effort into making this a happy place. Apartments are lovely.

Was this review helpful?  

Fantastic except for food. Each person had big room with couch and table (own furniture) and could entertain in their room. Very respectful staff.

Was this review helpful?  5

Great centre as it's very relaxed, the staff are great, they want it to feel like a true home not a sterile environment like some centres that feel a step above a hospital and will always be just that and they are doing great with the feel but the centre does need more of a make over to loose the hospital look.... some new flooring would do wonders.

Was this review helpful?  4

Our mother spent the past 2 1/2 years of her life at Ardmillan Place in high care with dementia and she died from rampant infections in St Vincents Hospital just recently. We prayed that her life would end at St Vincents Hospital and our prayers were answered. The facility is more like a hostel rather than an aged care facility. Our mother had a guardian appointed so it was not possible to relocate her. Ardmillan Place is not purpose built as an aged care facility as it was previously the Essendon Maternity Hospital. We spent most of these years emailing and calling and meeting with the facility manager with constant complaints re my mothers care and also involved the Aged Care Complaints who investigated the facility on a number of occasions along with discussions with our mothers guardian. The staff listened to our complaints by phone or through our emails or personally, but still there were little to no improvements. Rather emails were sent through to us worded in such a manner to suggest residents having choices and rights. The meals were less than satisfactory and our mother refused to eat them. The staff were responsible to shower, toilet her and clean her teeth. Our mother had edema in her legs and feet which required elevation but were rarely elevated. She had an electric bed that was disconnected from the power point and even after us discovering this and pointing it out to the facility manager it is our belief that the end of the bed was never elevated at night for the circulation in her legs. Weeping open wounds on her legs, initially one bandage was used repeatedly unwashed, putrid with stench which we sent on to The Aged Care Complaints Dept to investigate, reported also to her doctor. After this on a regular basis we checked our mothers drawers and counted 12 used bandages which the staff had not disposed of and she had placed in her drawer along with used hand towels. Our Complaints were regular about lack of hygeine. The soaps were always bone dry at our visits and cracked from not being used in her bathroom. We questioned if our mother was being regularly showered.There were no sanitary hand cleaners in any of the residents rooms. There are little or no adequate dementia activities or exercise regime. No garden, sealed windows allowing no fresh air. Security doors which on several occasions were unlocked. Stark and bare Dining and Lounge area. The bed linen on our mothers bed was thread bare and only one cotton blanket provided. The family provided her blankets. Each time we visited we would ask the cleaners to clean the room whilst we were there. The week of our last visit to Ardmillan Place before our mother went to hospital and later died, we found her room to be in a disgusting state.The stench coming from the toilet with a toilet brush in the middle of the floor. The toilet had not been cleaned for how long? The cleaner said that our mother didn't want him to clean it so he didn't. The floors in her bathroom and bedroom were filthy with toilet paper and tissues ripped into pieces and left laying all around the floors without being cleaned up. Our mother was drinking water out of a glass with her dentures in it. The staff were responsible to clean her teeth and dentures. She had teeth removed without our knowledge and the clasps from her dentures where her teeth had been removed were cutting into her gums which caused ulcers. The staff made no contact. Two teeth were hanging from her mouth on investigation which prevented her using her dentures. If the staff were cleaning her teeth daily as they were supposed to there is no way her mouth should ever been left in that condition. The Carpet rugs in her room were filthy with stains and her dining chairs were covered in stains. Her table in her room was chipped around all the edge where the paint had come off and never replaced or repaired. If complaints by family members regarding the most vulnerable of aged go ignored in Aged Care Facilities then we think it is only fitting to have reviews such as this to enable the public feedback of our experience so they can have an informed decision by other residents family members. Our mothers room bond cost almost $500,000. A substantial fee for such disappointing care.

Was this review helpful?  24