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Craigcare Pascoe Vale

3.43 7 Reviews | Write a Review


Operator Average Quality
(38 Reviews)

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Review Craigcare Pascoe Vale
7 reviews sorted by Date Rating Type
Julie Sep 07, 2019

Sales lady is great, sucked us in, but didn't deliver on any promises. Nurses could not perform simple tasks or procedures - don't know how some of them even received a qualification. Under staffed carers - residents waiting a very long time for assistance, and yet that's why they're there - to be helped. Food is not fresh - all horrible frozen meals. It was an absolute joke. We raised so many issues with the Facilities Manager and Clinical Care Coordinators, and every single thing was fobbed off or brushed under the carpet, until we complained to the Aged Care Quality and Safety Commission. We were lead to believe by Craigcare Pascoe Vale that all of our concerns were 'new to them / never had these problems before' - however after speaking to other families with loved ones there, we found out that they too all had similar problems with the staff at Craigcare Pascoe Vale and they too were being fobbed off. We even complained to the Regional Manager, who we found out worked 10 minutes away in Moonee Ponds - and he couldn't even be bothered to come visit and speak to us!! Very, very poor quality of care. Would never recommend this facility.

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Devonte9063 Sep 01, 2019

Unfortunately before putting my mother in Craig Care Moonee Ponds we were promised so many things to ensure we sign on the dotted line....... however those promises were not and could not be matched. They are completely under staffed, and given my mother could not walk or do anything for herself she had to reply on the staff like many of the residents. However it could take up to an hour before staff would even answer her bell/buzzer and they do not have a particular section for residents that need extra staff for extra care, therefore it would take fare too long for residents to even get any assistance. At Crag Care, unfortunately residents with Alzheimer's are in with all the others which mean most time other residents don't get peace and quite because of the constant noise from these residents. I know for my mother who was right next door to a Alzheimer's resident who would yell at all hours of the day, she was not able to rest and would never have a full nights sleep. I tried to my mother moved on more that 5 occasion's, however it was all about the money and not the level of care. I would not recommend this home at all and they are not able to accommodate residents individual needs, and they only care about the amount of money they are make. Very Sad place.

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Elva625 Sep 18, 2018

Mum was left sitting in her chair All day and lost the use of her legs towards the end. .

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Jennifer williamson Mar 16, 2016

This nursing home that my mother is in is specifically for Dementia patients. The accommodation is well equipped for all clients needing care. It is clean and tidy and maintained extremely well. The nursing staff are friendly and professionally trained in geriatric cliental. I truely believe my mum is well looked after by very caring people. I recommend this nursing home to anyone who is looking for accommodation for a loved one.

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Mandyavonsleigh Dec 09, 2015

My father had high physical needs and was placed in a section of high need dementia patients. He was very distressed and frightened by this and I believe lost the will to live. He needed much more mental stimulation and to be with others like himself. This may be difficult to organise but we need more awareness of protecting people from depression and fear. Otherwise I couldn't fault this facility.

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bunnybee May 22, 2015

I really appreciate the staff who is very much caring and loving all i want to be improved is some good activity games

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faye bugeja Apr 23, 2015

I am very happy with my father's care

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Facility information, including facility name, operator and location provided courtesy of the Department of Social Service's My Aged Care. All reviews are the personal opinion of the reviewer, and do not necessarily reflect the views of Aged Care Reviews Pty Ltd, and are monitored according to the site's Content Guidelines.

About Craigcare Pascoe Vale

Craigcare Pascoe Vale is our flagship, purpose built 140 bed nursing home. Positioned in a quiet cul-de-sac the home enjoys the quiet of surrounding gardens and the convenience of public transport and local shopping.

Available Rooms

Room Name

Pascoe Vale Type One


Single room + ensuite



No of rooms


Room size (sqm)


Room Description

Craigcare Pascoe Vale is a modern purpose-built facility with 140 individual rooms. Opened in 2009 Craigcare Pascoe Vale is designed with nine wings consisting of 16 to 18 rooms each with their own private ensuite bathroom. Each room has internet phone and Foxtel connection points as well as modern furnishings. Each wing has its own kitchenette and dining area which creates a homely environment and fosters a sense of community within each wing.

Common Areas Description

Craigcare Pascoe Vale has a number of shared areas ranging from large group areas for formal functions to intimate lounge areas in each wing. Craigcare Pascoe Vale also has a number of outdoor areas such as courtyards which residents are welcome to use for relaxation or entertaining and a secure dementia garden. The facility has multiple dining rooms conveniently located throughout the facility with views over the external garden areas. Residents are also able to make use of library games and tea and coffee facilities. Craigcare Pascoe Vale is part of the local community close to shops libraries parks and public transport.

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